Mark did an excellent job refinishing our hardwood floors! He was able to flatten warped boards…read morefrom a water leak and fill gaps a previous installer left. The color and sheen match the rest of the flooring nicely. Gave us good advice on products to use to keep the floor in great shape. Plus he is a really nice guy.

Mark arrived on time, worked hard all day and was very accommodating when our schedules changed a…read morebit. He even worked to complete the project when he hurt his back sanding my floor! Hard worker. He is very detailed, which is what you want for this type of work. The end product was amazing...

DO NOT USE THIS COMPANY FOR LAMINATE VINYL FLOORING INSTALLATIONS!!…read more THIS IS THE TEXT I SENT TO CONVERSE FLOORING: Hello Laurie, this is Greg DeBré and I just wanted to let you know what was going on with our flooring. We are replacing all the flooring you installed 5 years ago, which we discussed. Here is what we have learned so far as we completed the bedroom yesterday: 1. There were NO major dips or uneven areas in the concrete which is what your installer claimed to be the cause of our issues. 2. There was NO vapor barrier installed as is required on all installations over concrete slab subfloors. 3. There were NO expansion gaps as is required by all flooring manufacturers for laminate flooring installations. In other words, everything that could have been done incorrectly was exactly that; an extremely faulty and poor installation. I will update you on the livingroom replacement when it is completed next week. I expect to find the same outcome there. The installation Converse provided was terrible and caused all the damage we incurred. As you refused to take any responsibility or even to come look at the problems, there has no way I was going to allow your company to do any further work in our house. This is a shame because your work installing our carpet upstairs and HD linoleum in our laundry room was excellent. Converse should not be selling and installing vinyl plank flooring as that is not something you do successfully. I've informed the Oregon Construction Contractors Board (OCCB) which unfortunately will not follow up as your installation was over 1 year ago, which is their time limit. They did inform me that I have 6 years to take legal if I choose to do so. We were trying to avoid any type of litigation but your actions have made us rethink that position.

I had a home insurance claim affect my children's upstairs bathroom that leaked through my walls…read moreinto my downstairs dining room. I knew Ryan and Travis Converse for many years through work (as a Realtor) and they had down many jobs beyond flooring, such as bathroom and kitchen remodels. Ryan had just done several jobs for multiple Clients in a variety of aspects so I called him about my damaged floors, walls, and full bathroom. He worked with the insurance, hired plumbers, drywallers, obviously did the flooring and tile work, and then billed and handled EVERY DETAIL that was well beyond the scope of what I actually thought he and his company did. Because of Ryan Converse, my children got a brand new, full bathroom, I got all new Brazilian cherry hardwood flooring in my entire downstairs, new plumbing, and a whole new wall (insulation, paint, etc). I cannot really tell you how pleased I am with the job him and his vendors and employees all did, but I am thoroughly impressed that he saved me as much money as he did and how efficient and timely he performed. I ended up having them replace the carpeting in the rest of my downstairs a few months later, and I am again, very impressed. I will continue to refer Converse Flooring to all my Clients, friends, and family... oh wait, he just did 4 jobs for my brother and 3 Clients!

They're not interested in customer service. They're just interested in you buying the flooring…read more There is no follow up and they don't really tell you any information regarding their products. Save yourself some $$$.*

I went in to purchase all new flooring, I found what I wanted and was told they would put my name…read moreon it and hold it for me. I went back to get it and was told they sold it to someone else! DO NOT TRUST THIS STORE, they lie. Thanks for nothing Ron and Bob. I hope you go out of business.

Mike put in beautiful dark engineered hard wood floors in our downstairs area. He gave us a free…read moreestimate, sent us a couple of samples to choose from and was back within a week to start the job. He first noticed a squeaky floor board, that he fixed before starting the job. He worked several hours at a time until the job was done. The results were amazing! The floors were a rich warm brown and I was in love. Mike was knowledgeable about the product and he told us what he was doing throughout the job. I will recommend Mike to all my friends and neighbors, he gets five stars from me.

Michael restored our 1950s hardwood to its classy, timeless luster for an unbeatable price! We got…read morethree quotes from local contractors, including one for the ''sandless' techniques. Michael's quote was comparable but included more in the package. He knew tons about woods, how they age, how to repair and care for them. He replaced patches of missing and damaged wood and was able to find a good match for the rare wood we have. It's definitely a craft he has mastered and an art to be respected. You can tell he cares and takes pride in the finished product. Undoubtedly the best in town! Highly recommend him!

I can't say enough good about the job Jeremy and his crew did on the tile job we had at our apt…read more Very professional and really did things the right way. The minute I spoke to Clinton I knew we had chosen the right company. Jeremy did most of the work and what a fantastic job he did. It's just beautiful. They will not let you down

I can say with absolute confidence that Clinton Perry from Horizon Tile is THE BEST tile contractor…read moreI have ever worked with. This statement means something as I operated a design/build firm for 20 years and in that time worked with many different tile contractors, none of which were even close to the quality of Horizon Tile. Prior to meeting with Clinton for the first time on my job site where I was owner-building a custom home, I had received bids from 3 other tile contractors. Clinton was very different to all of them in that he took a lot of time explaining his process and his focus on detailed work, making it clear that his goal is always for his work to last a lifetime. I was very impressed with him and found his very respectful and believable. I was under time pressure to get into our new home before the full onset of the winter rains so when Clinton told me he needed a month for two full bathrooms (with lots of detail in the tile) and two entry areas, I almost decided not to work with him as most of the other tile contractors had stated around two weeks. However, everything else impressed me so much that I decided to see where his bid came in, fully expecting him to substantially more expensive than the others-quality work always cost more! To my pleasant surprise Clinton's bid was in the middle and although a few thousand more than my low bid, I felt sure that the quality of his work, his attention to detail and his commitment to lifetime quality made my decision for me. Horizon tile arrived to start work as scheduled and stayed on the project everyday fully focused on their work. Together with his family member Jeremy they made an awesome team. Every time there was a design detail, they called me in to make sure that I was happy with their decision and never took anything for granted. The working relationship between the two was really special and it was obvious that they enjoyed working together and took lots of pride in their work. They were also very respectful to the other subs on our site and offered help whenever needed always being very generous with their time. They were particularly considerate of us at all times, something sadly missing with so many other subs on our site. Clinton had bid the tile work in s standard lay pattern and once he started layout planning, he offered a brick pattern layout which I knew from years in the business was a more costly although more attractive design layout. I was on a tight budget and told him that I did not want to spend the extra money to which he replied that it would be no extra cost, something I had not anticipated nor expected. Their work was impeccable and I could not find a single thing to complain about. When he thought he may run over his initial month time line, he offered to come in on the weekends to stay on schedule. I reminded him that I had asked for extra work and he originally did not allow for a brick pattern layout which takes more time and that I was fine if he ran over a few days. In the end he finished pretty much on his original time line. Their work was fantastic, we loved having them work on our home and out of 13 subcontractors, Horizon tile was the very best by far. I highly recommend them and can say without any doubt that they were worth every penny I paid them and more. Feel free to ask Clinton for my contact number if you have any questions before hiring them. You will be very happy you did! Marc & Marci Eagle Point, OR

Wiiliam Olsen and his team created custom corner open shelves for my kitchen. I just LOVE them!…read more They are unique as they wrap around the corner of two walls and are tiered so that the bottom Shelf is wider than the top. The wood is stunning. William Olsen is a stand up businessman with integrity and a great sense of humor. His prices may be a bit more than the average furniture/cabinet maker, but what you get is FINE custom One-of-a-kind work! I can't recommend enough.

Excellent custom carpenter and furniture maker. William is formally trained and skilled at all…read moretypes of wood working. I personally have experienced his custom cabinetry. Excellent Job, and thank you! I would definitely hire William' again!

Run Away! Don't walk from this Ace Think clearly as you read his own words-later…read moreverbatim--before you make......ANY! commitment . In normal circumstances, be fair to and trust your contractor; keep your eyes on him until proven However, if you trust Tile Stone Ace, your loss may be similar to our loss, $18,000. Lesson #1 Never make a "deposit" that exceeds $1000. It is called Deposit but think of it as an unaccountable, unsecured cash loan You are not a bank. You have no idea of where that money goes Years ago my pool contractor on a Monday berated me for 10% down arrived Friday in a crew cab, tricked out, 1-ton dually--odometer 500 miles--and advised a delay: two buddies and son were leaving for 9 days. They had elk tags for Colorado. At Tile Stone we put down 100% for materials Ace was to supply. Plus 50 % his estimate of labor. He was entrusted with mare than $8000 day 1. Lesson # 2. Insist on a written contract. All liscened contractors are trained by the state. Every contractor knows the law obligates them to give you a contract that minimumaly is the state approved form. Most contactors wont tell you this. Why? The contract gives you greater ability to solve disputes. It allows contators to insert in fine print items prohibited by law. And it appears authoritaties don't care. Lesson #3. Incentize total completion and satisfaction. Large projects can require performance bonds. But these are expensive and incentivize cutting corners. So stick with with 10% down and 85% at completion. Retain the 5% for the entire duration of any warranty. Escrow This money as a good faith gesture. Lesson #4. We spent months locating some Amarone stone imported from Brazil and paid another contractor $4500 for this. We transferred this to Ace and entrusted him with another $4500. Did we ask to be named as additional insured on his plolicy? No. Did we ask His bank provide a prommisory note? No? Well our rock disappeared under the most implauible of stories. Amarone is its name and it may well be in a home in southern oregon--just not ours. What would say of me if I "accidentally " damaged a tuck left in my drive way. Which is more righteous: 1) immediately call him to advise him, discuss with him alternatves for repair and who pays. Insurance follows the vehicle so he calls insurance and we agree what I pay the body shop. Or 2) I never tell The Owner what happened. . Instead I shop around among junk yards for the cheapest bed and fenders. I instruct my staff to remove the new black parts and install a junk brown bed and fenders and spray can paint tjese to black. Tell my staff if they say nothing or your fired. And only AFTER Onwer calls to say "where the hell is my new truck?" Hang up and 3 hours later send an email that says your truck is beautiful, all my fscebook friends have liked my paint job and I knew it best to not disturb you by making any phone calls. Isn't 1 how all of us would have behaved?? Ace at Tile Stone chose 2. *Fiduciary responsibilty is by custom and law implictnin every contract--Ace totally failed us. *Custom and law required Ace to inform us. His weeks long silence was a deliberate deception. Law calls this Fraud. *During his period of silence, his employees were in our home for measuring. We are certain the employees were able to speak. . We heard nothing about the fairy tale explanation that would be proffered after installation of the wrong rock. What better explains this 1) they also forgot 2) they too totally believed they protected us by silence and freely chose to participate 3)duress was applied sufficient to assure the communications blackout. Would a reasonable person say "Yup, 1 is compellinly logical? The Law says 2 and 3 are conspiracy. Which is more logical of the two? To shorten a long story--- ZERO Amarone made to our home. I believe our slab is in another's home. The only question is who paid and how much? an off-the-books cash deal of $4000; or "appraised at $5000, $1500 freight and $500 to fix damage $7000 please." Did he call his insurer? No. And refused to do so. Those pesky adjusters expect real proof not some half-baked story asserting superior and pure motive therefore all Ace's actions are righteous. All others' questions and contrary opinions are automatically invalid. His "great replacement" a stone called gabbro, the most abundant rock on earth. It had been stored stupidly by someone somewhere out of doors, in the rain. The absorbed water turning iron into rust. Discoloring yellows and oranges everywhere and their growth will continue. Wholesale $0 est. Oh, the Ceasarstone? Only 2 of 3 cut. Slqb 3 disappeared with no credit. $1750 gone

These guys did a great job and their prices were lower than the competition. They've got a really…read morewide selection of stone. Scheduling was no problem. The team that installed our quartz countertops and backsplash were super professional. Would recommend.

As a reluctant DYI guy with almost no knowledge and always in a hurry, I almost expected to feel…read morelike I was putting these guys out with all of my rookie questions. What I got was prompt, friendly service by pros who know that hopefully I'll be only doing this once, but still treated me like I was an important customer - and seemed genuinely interested in what I was trying to get done. Cody and the other gentleman there provided excellent service!

As a DIY homeowner I really appreciate the support and advice on how to get a great result with the…read morefinish systems they sell. The Pallman Power finish is great and easy to apply over the Pallman Clear sealer.