Dr Nguyen was extremely helpful for our complicated problem. After being frustrated with our family…read moredoctor, she took ownership of our issue. She was so friendly, empathetic and knowledgeable! Thank you!!

I was able to get an appointment very quick and my PA is amazing. She listed and asked really great…read morequestions. She even asked about things I wasn't there for. She took her time and I never felt rushed.

DR. Bates is my Doctor I have had her for many years, I hope she never retires I would find it hard…read moreto replace her.

I have been going to Dr. Thorpe for a long time. I would never considering seeing another dentist…read more Dr. Thorpe is extremely knowledgeable and very kind and caring. Very good for those who are afraid of the dentist or for small children. She really takes the time to explain all procedures to you in terms you understand and will go through all the options with you to choose the best treatment plan for you. She is constantly updating and perfecting her skill sets and if you go to her you know you are receiving the most up to date and efficient procedures. Her staff are very friendly and welcoming and create a warm and kind atmosphere. I would highly recommend Dr, Thorpe above any other dentist in the area.

My family have been going to Dr. Thorpe for our dental work for many, many years. We love Dr…read more Thorpe's approach to the care and concern that she provides to her patients; she is always patient and understanding especially if the patient suffers from anxiety. We love her, she's the best! Michelle, who is the front desk associate, is always friendly and welcoming. She keeps exemplary records on all of her patients and is very helpful. If she needs to contact Blue Cross or another carrier in order to check on the patient's plan, she never says 'you have to do it'; she gets on the phone and in a flash, she has the information we are looking for. I know Dr. Thorpe has a couple of dental hygienists and chairside assistants; however, I only have experience with Erin. No lie - she is the best dental hygienist in the business. I am a very nervous patient, even during cleaning, and Erin has a way to calm you down. She never causes pain or discomfort and before you know it, you are finished and my teeth are super clean and bright. She's really lovely! I hope she never leaves Dr. Thorpe's practice. Chelsey and Betty, who are chairside assistants, are very sweet and really care about how you are doing. Dr. Thorpe must handpick her staff for their personalities and easy-going manners as well as their expertise. All in all, a very happy place to be if you are in a dental chair. The calming energy is abundant as well as the respect shown to each staff member and the patients. Many, many thanks Dr. Thorpe to you and your wonderful staff!

There is a pediatrician at this clinic, Dr. Rutkunas, that has terrible bed side manner with…read morechildren who have special needs or who are sensitive. We saw her twice for an ADHD assessment for my son who was 4 and 6 at each session. While I found her testing thorough, I found her mannerisms strange and aggressive. First of all, she closes her eyes when she speaks to you so she doesn't look at you for the 1.5 hours you're in the room with her, which is odd in itself. She was not very thoughtful or kind in her words towards my son, who was being assessed for ADHD. She uses blunt and slightly aggressive language when talking about your child, who is sitting right there listening to everything she is saying. My son left the last visit, at age 6, feeling like he was a bad child, like something was wrong with him and he started crying in the room as she talked about him and this diagnosis. It looked like she got a kick out of upsetting him as she was smirking the whole time he was crying, while using aggressive words to describe his "condition" that personally I would not say in front of a 6 year old. I am writing this review because my son was affected so negatively by this doctor's behavior for MONTHS. He is very smart and articulate, and she left him feeling so depressed and negative about himself for literally months, because of the way she talked about him having ADHD in that session. There was nothing I could say or do to console him or lift his spirits. She beat him down during this visit-mind you this is a 6 year old! and used an ADHD diagnosis to make him feel worthless. I was so shocked that we refused to return for any further testing or send documents to this clinic as my son was traumatized by this visit so badly. 3 years later, we took my son for a private assessment for Autism, which we discovered he is ASD-1. So if you have a sensitive child, who may be on the spectrum, who is very smart but struggling in some areas, DO NOT see this doctor. She will negatively impact your child. She is rude, disrespectful, thoughtless, and should not be working with children. Not to mention her bed side manner is just odd and uncomfortable. She doesn't make you feel good, she will hurt your child's feelings-on purpose! and get a kick out of it. I am making a complaint to the BC Physicians and Surgeons over this as well, I'm that disturbed by this doctor's behavior.

I am lucky to find a doctor that I can go to for one off situations. There are plenty of free…read moreparking on site. I came here to see Dr. Baldelli. He was very patience and caring. I came here to check up on my teary eye. He even placed a dye to see if there is any scratch. He prescribed me medication and I was taken care of. I like their booking system. It's efficient.

Me and my wife when we came to the clinic, we had many questions and were very stressed out. Dr…read more Vermas' pleasant & welcoming personality made us at ease and he explained the procedure thoroughly. Dr. Verma and his team were exceptionally helpful. We had an Excellent experience. Highly recommend

Dr. Verma was great with my sons circumcision. He's very…read morethorough and have lots of knowledge. He nicely explained to me with professionalism on what he would be doing.. It was very easy and quick to get appointment. Circumcision went great and smooth and am very happy with the end result. No problems after. All the staff is friendly. Highly recommend!

Dr. Punnyamurthy is a great Dr. always listens to concerns…read more I like the fact he is young and won't retire before I expire! the staff at the clinic are always friendly and helpful. I and family have been patients for over 40 years.

This clinic has to be by far the most frustrating clinic I have ever experienced. Long wait times…read moreon the phone EVERY time you call, online booking system not working and front desk staff that have no customer service and quite frankly are a bit scary. I brought up the fact that their online booking system wasn't working shortly after moving to the clinic. It was really hard to get the message through but finally they said they looked into it and fixed it. The next time I tried to book online, same problem so they didn't fix anything. I sent an email telling them again that it was not working, and the person I was communicating with had NO idea what I was telling her. She kept saying it was due to an issue that had NOTHING to do with the problem (because the issue was happening long before the reason she advised it wasn't working). Very frustrating and not worth remaining at the clinic. I have no problem with the doctors there but the front desk staff have no idea what they're doing, have not customer service and never answer the phone. It seriously takes less time to drive to the clinic and book an appointment than to make an appointment on the phone. They also kill the call if you've waited on hold for 30 minutes which has happened to me several times so you have to call back. How can a clinic be this badly organized?