I have been a patient fora few years. Yesterday I had an experience which caused me to leave this…read morepractice and find a new dentist. I had a tooth break off, (this tooth had root canal and cap). I had seen them in about a month ago and I was to call in the new year. He glued it at that time and said the crown would need to be replaced. Agreed. Called yesterday to set the new appt and ask that he reglue until I could be seen next month. It literally takes him 5 minutes. Spoke to receptionist, said I could come in Tuesday morning. Then comes back 1 minute later said that her manager advised they could not do that until the March appt. i Believe that one of these people lied to me. That is my belief. Told them to take me out of their patient directory, I will not be back. it was not right.

Do not believe their false advertising about walk-in emergency visits. They couldn't see me to…read moreextract a tooth that was giving me severe pain and I was told that even if I scheduled an appointment for the next day, they couldn't guarantee I would have the tooth extracted.

They are great. They have helped me with years of neglect, and have me much healthier. They work…read morehard to keep you from needing heavy work, and start with the minimally invasive treatment before breaking out drills. I changed dentist to them and they kept me from pulling out four teeth. I had a different tooth that needed to be replaced with a prosthetic due to an error in judgment years ago and they did their part wonderfully. The administrative staff is wonderful and responsive to your requests. I am never kept waiting long, and they are great for scheduling. They are also better than par for dealing with insurance.

Once again, Willis Dentistry outperformed itself. Friendly staff. Great care. Efficient check in…read moreand out. Recently came off insurance and they were helpful with providing other options. Completely recommend!

they will steal from you The dr Wiley is great and I wish…read morehis office staff was at the level. They are not They will continuously over charge your bill and never notify you. be sure to ask for receipts and I have had this done several different times

They submit your bill to your insurance as a courtesy but they do not submit them in the 90 day…read morewindow required for you to receive reimbursement. Then they send you to collections for not paying a bill your insurance would have paid for if THEY submitted on time.

If you are looking for a new dentist, do not consider this practice! After the dentist got me numb,…read moreshe came to me and said that something just broke and she would have to put a temporary in and have me come in at a later time for the permanent. Gasp! I said that was not a good option. They waited just a few more minutes and she then came back and said that it got fixed and we could go ahead with the permanent. Interesting. The dental assistant was very rude. She did not coach through the painful aspects of my procedure -- she scolded. The dentist was rough in my mouth. This made me squirm. As I did, Dr. Crowder kept asking in a rather sarcastic tone, "Are we going to get this completed"? A song came on and the dental assistant and dentist sang along with it right over my head. How unprofessional! I couldn't ask them to stop because of the way they had my mouth propped wide open. I waved my hands around hoping that would alert them to take the prop out of my mouth so I could ask them to please stop singing. All the assistant did was scold me for moving again. She said once again in a cool tone, "You have got to stop moving around". The dental assistant tuned the nitrous oxide off before everything was done. I asked her to please leave it on. We are new here in the Shenandoah Valley (just moved from TN) and this has never happened anywhere else. Other practices left it on until they were completely done. The assistant stated that I didn't need it anymore while they were still working! How does she know what I need. I paid $100.00 cash for the nitrous oxide and I should have been able to choose how long I needed it! I cancelled my next appointment and I'm never going back. Don't make the mistake that by checking this practice out!

I typically do not write reviews however I've realized how much I depend on them. I was quite…read morenervous about getting some extensive dental work done. To cut a long story short I had no need to worry. Right from the start Dr. Crowder and her assistant Christel were kind and reassuring, listened to my worries and put me at ease. Throughout the 3 plus hour appointment Dr. Crowder & Christel explained what they were doing, what was next and asked if I was comfortable. Dr. Crowder is a master and most attentive in her patient care. She and Christel are a great team. I highly reccomend Dr. Crowder if you are looking for a new dentist, this is the place to go!

Best dentist ever. She never caused me any pain. She was my dentist for many years. Great…read morepersonality and wonderful staff working with her.

She left me with a (very badly done, initially, as it was) crown broken at the root, knowing that…read moreall 4 front teeth had bad root resorption from aggressive orthodontics & would eventually need to be replaced with prosthetic implants. She had JUST done X-rays and my teeth badly needed cleaning less than 3 months after her regular cleaning procedure. She saw no issue with the roots... HOWEVER... when I got to VCU 3 months later I was told IMMEDIATELY that the right front tooth had almost no bone tissue left in which to place the implant anchor & all 4 front, top teeth need immediate replacement. AS DO THE BOTTOM FOUR!!! I am FORTY SIX FKN YEARS OLD, M'KAY??? I've never even had a gd cavity. THIRTY THOUSAND DOLLARS, at LEAST. Do NOT go to this dentist if you want teeth. Her receptionist texted my estranged, abusive spouse with my appointment and financial information after being told explicitly to protect my PRIVACY. I made it very clear we were divorcing. Further, this monumental idiot refused to send my dental records to VCU and does not know how to construct a grammatically correct email. Punctuation & spelling... hellew??? Dr. Tatum did not even initially apply bonding to the exposed root that her shoddy crown left me with after it broke. I had to make an appointment and quite literally demand that even this remedial protocol be followed. She knew very well what was at stake. Not to mention the PAIN. She never even followed up, & until last week had ZERO clue that I was no longer a patient. AVOID AVOID AVOID SHE WILL JACK UP YOUR GRILL! I am in good hands now with the dentists & surgeons at VCU Faculty Practice. *UPDATE 9/21* Great news!!! :D A total of EIGHT MOLARS also need to be replaced with prosthetic implants over the course of the next year. This is beyond ineptitude. This woman, LISA TATUM, should be stripped of her license and all credentials. She certainly won't be getting another job like the one she was entrusted with when she vied for the contract for my care. This is an absolute disgrace!