I am highly impressed with this practice. The staff and Dr Townsend are very knowledgeable and I…read morewill definitely recommend them to anyone looking for dental care. A+++ in my opinion!

By all means, avoid this business if you struggle with any form of anxiety!! My daughter was a…read morepatient there for 2+ years and had extensive work done there during that time. When we first moved to the area, a dentist was a priority for my adult daughter, who suffers from a severe case of Social Anxiety so I first read reviews then reached out to Townsend Dental for an appointment. I sat down with who I thought was the office manager - but now I'm thinking she was front desk manager - regardless, I met with them, we sat down and discussed a treatment plan, I explained her diagnosis and struggles and I was assured that she would be placed with ONE dentist and ONE amazing tech during her visits. I explained that it was important for her to know them and feel comfortable. This I was promised, and my daughter went to several appointments with no trouble. But fast forward to recently when my daughter was told she needed more ($4,000) work done. I scheduled the appointment, sitting in the waiting room, she bursts through the door - her face so red I was afraid she was going to have a stroke, dental bib still around her neck. I didn't know what happened but tried to calm her and had her wait outside. I obviously wanted to wrap things up inside so I could check on her outside. Later I found out that what happened was the tech was working on a tooth that wasn't expected and so my daughter TRIED to question it but was ignored. She panicked and ran out. The failure here is on the staff that this tech and this doctor were NEVER informed of my daughters diagnosis and therefore were not prepared. It was a definite failure of communication. Several days pass (it took 2-3 days for the physical stress to dissipate) and I called the dentist office - thinking that we would discuss next steps and how to get her the treatment she needs. They however, were only concerned with the fact that they weren't compensated and lost $4,000. So they sent her a very cold letter saying that they no longer wanted her as a patient. I was shocked and honestly, it broke my heart!!! I tried to do this right so that my daughter wasn't hurt but she ended up hurt AND abandoned. This has been a MAJOR setback for her. Please be aware. I don't want anyone else hurt like my daughter was. Thank you if you read through to the end.

Awesome doctors and the staff is definitely a huge plus. They kind and sincere, I would highly…read morerecommend if you are in the market for a dentist.

We moved to the area over the summer and that means, I need a new dentist. This practice came…read morehighly recommended by 2 friends, so I decided to give them a try. Well, when I first called the office to make an appointment, Pam, the lady who answered the phone was so helpful. I had some issues that I need to be seen for, so she made sure to take down on my info and look up my insurance to tell me what would be covered and what would not be. Initially, she only had appointments over a month out, but you can ask them to be put on the cancellation wait list and they will call you. That's exactly what happened to me. I had booked the first available appointment that she had, but she called me a few hours later and had a cancellation the next day! The practice is in a lot with a few other buildings with various medical practices and businesses. Parking - They have a lot. Plenty of parking. Vibe - The practice is in a stand alone, 1 story building, almost like a little house, typical of the ones you see all over Richmond Hill. The reception window is to your left and there is quite a large waiting area. Very bright and clean. Service - I got my cleaning done with Donna. What a sweet lady. Soft spoken, but made me feel really comfortable. She did a great job with my teeth, nothing hurt so I guess that's always a win?! Dr. Dority came to inspect at the end, and he was very nice. Had a souther accent that I am still trying to get used to around these part! LOL. He listened to my concerns and gave me all the referrals that I needed. First visit was a success and if anything changes, well, I'll update accordingly in 6 months! I definitely have my next appointment booked!

The care is great from Mark Clayton, DDS. The office staff…read moreis wonderful also. Dr Clayton's overall personality is very comforting.

He's an overall awesome oral surgeon. Really glad with his work. My complaint is the wait time. I…read moreunderstand he is the only surgeon working but we were the first appt at 7am and didn't get seen til 7:50. On top of that, we arrived at 6:50am and no one here. Ridiculous! They do have wifi so that's a plus

By the GRACE of God I found this place. I've been to many…read moreplaces and everyone gives you two months or more appts. SMH. I walked in explained my situation and the melodious voice said " we have an opening at 2pm and yes we can remove the teeth today" yesssssssssss Lord. Thank you Lord. Won't he do it . lol. Everything and everyone was extremely friendly, sympathetic and informative. Dr had a work out trying to remove my teeth but he didn't give up and didn't give an attitude or annoyance throughout the procedure. Thank you for explaining step by step what to expect. Definitely will recommend Thank you again

After meeting with their dentist (on Habersham) months back, I scheduled an appointment for a…read morecleaning... with the understanding that I would not be required to have any CT scan or bite-wing x-rays because, in the past, I had been severely overexposed to radiation at another dental clinic. He agreed. No problem. I showed up for the cleaning and they said they REQUIRED a full bite-wing x-ray... or 'they wouldn't know how' to clean my teeth...! When I again declined the full x-rays, they refused to proceed. At my age, I've had countless cleanings and NEVER have been treated this way. Their way... or the highway.

Super friendly staff , clean office and on time! We swapped…read moreto Dr Paul after going to another local dentist for years and couldn't be happier! I had the absolute best experience today with my routine cleaning! Audra was fantastic!! She was gentle and friendly ! It was hands down the best dental experience I've ever had! So much so that I'd go back weekly if I could!!

Apparently because I refuse to have a full exposure to xray radiation I can't have a cleaning…read more There isn't anything wrong with my teeth, and the last time they gave me an xray they told me all the suspected cavities were actually fillings from when I was a kid. And this time they told me they wanted to see how my cavities were. Why can't I just have my teeth cleaned do you not get paid for that? I'm glad you let me see your true colors. Is the Hygienist's job not to clean teeth?!? PS last time I came I was in misery from the rough cleaning from the Hygienist who told me I had one of the cleanest mouths she ever worked on.

I just want to start off I have a fear of going to any dentist! I arrived right at my appointment…read moretime 9/18 with all my paperwork that I printed off their website and was met by Josh! He was professional and polite while checking me in! In just a few minutes I was called back by Christa who was also professional and polite! In my eyes she went above and beyond with explaining things step by step! She assured me this root canal was going to be okay with a little pain if any! Dr Ferreira was also professional and polite! He also went above and beyond with explaining step by step of what he was going to do and that really calmed my nerves! Laura was awesome check out was a breeze and had me on my way very quickly! I highly recommend this office to anyone! Thanks Mike

OMG, Coastal Endodontics is a wonderful experience. I went to the Richmond Hill location. When…read moreyou enter it's like entering a spa which instantly puts you at ease. Delaney checked me in, quick and easy (delightful). LauraLee checked me out, very polite. Christa was Dr. Lindsey's assistant, kudos to Richmond hill location to snag her up. She is totally awesome. Very relatable, well spoken and her personality is great. Dr. Lindsey did my root canal, she put me at ease, answered any questions I had. I just wish my first dental experience was as delightful. I know most don't associate delightful with dental, but my personal experience here was just that. Thank you to the team that listened to my multi billion idea...lol. And for getting my tooth right.

I love Dr. Dye and his team! He's all the things he needs to be without all the things we most…read moredread in a dental visit. Gentle, educated and informative with any questions I've had, efficient and not overly expensive like so many. All around great experiences every time I've been in the last 2 years now.

Today was my first time at Dr. Dye office it was calming, clean, and efficient. The receptionist…read morewas professional and caring.

My kids like going to the dentist now. Staff is very pleasant and they follow all Covid 19 Safety…read moreprocedures & screening

Very kind and knowledgeable staff. They're always completely booked so make sure to schedule ahead…read moreof time - definitely worth the wait! Angie was very gentle yet thorough during my xrays and cleaning