Awesome doctors and the staff is definitely a huge plus. They kind and sincere, I would highly…read morerecommend if you are in the market for a dentist.

We moved to the area over the summer and that means, I need a new dentist. This practice came…read morehighly recommended by 2 friends, so I decided to give them a try. Well, when I first called the office to make an appointment, Pam, the lady who answered the phone was so helpful. I had some issues that I need to be seen for, so she made sure to take down on my info and look up my insurance to tell me what would be covered and what would not be. Initially, she only had appointments over a month out, but you can ask them to be put on the cancellation wait list and they will call you. That's exactly what happened to me. I had booked the first available appointment that she had, but she called me a few hours later and had a cancellation the next day! The practice is in a lot with a few other buildings with various medical practices and businesses. Parking - They have a lot. Plenty of parking. Vibe - The practice is in a stand alone, 1 story building, almost like a little house, typical of the ones you see all over Richmond Hill. The reception window is to your left and there is quite a large waiting area. Very bright and clean. Service - I got my cleaning done with Donna. What a sweet lady. Soft spoken, but made me feel really comfortable. She did a great job with my teeth, nothing hurt so I guess that's always a win?! Dr. Dority came to inspect at the end, and he was very nice. Had a souther accent that I am still trying to get used to around these part! LOL. He listened to my concerns and gave me all the referrals that I needed. First visit was a success and if anything changes, well, I'll update accordingly in 6 months! I definitely have my next appointment booked!

Never Answer there phones, website says there open , come to find out they are closed for some…read morestaff thing... seriously update your site the... horrible customer service.. I will be looking for a new dentist

Dr. Trout is the most thorough dentist I've ever been to. Great communicator, explains in detail,…read morefriendly. Very professional. I feel very confident in his ability. Bonus: The office staff is the nicest and friendliest I've ever had in any medical group. My dental hygienist at Dr. Trout's office is excellent, too.

Reliable, efficient and friendly Dentist and staff, had a cleaning yesterday and it was awesome.read more

Poor customer service. Booked the cleaning in December. Arrived today and they changed my…read moreappointment to next week. Explained I needed to take off work reply was nothing can be done but cancel the appointment for next week.

Consumer Warning: Poor Billing Practices and Communication…read more I strongly advise seeking dental care elsewhere. In my experience, this office appears more focused on collecting money than providing quality care or transparent billing. This has happened to me twice now: I made payments at the time of service, only to be notified a year later of an outstanding balance--now inflated with late fees. In the first instance, the balance was communicated to my husband instead of me. Most recently, I had informed the office multiple times that I was no longer a patient. Despite updating my address, they failed to enter it correctly into their system. For over a year, they claimed to have sent me letters--none of which I received, presumably because they were returned to sender. They also claimed to have sent texts, which I never received. I only became aware of the issue after receiving an email. When I finally called, the representative I initially spoke to was helpful, but the office manager offered very little resolution--waiving only $90 of nearly $300 in fees. This feels unreasonable, especially given that I would have addressed the balance promptly had I been properly notified. Now, I am left dealing with this unnecessarily stressful situation while caring for a newborn. In addition to these billing concerns, I have spent significant money at this office--only for my current dentist to repair and correct multiple issues with their previous work. In my opinion, these are deeply concerning practices. I recommend seeking care from more transparent providers--such as Aspen Dental or other reputable offices.

Care is great... business practices not so much. Nothing but billing issues with them -…read moremissappropriation of funds, lack of claims... a total mess in thier business office.

I can definitely say I've never been scared of the dentist with this office! I have been going to…read morethis office since I was five years old and now I'm almost 20! Every single time, they've always provided a warm welcoming atmosphere, great service, and advice. They truly do care for their patients and I can say I've always left satisfied and more sure of my dental care. Thank you, Dr.Highsmith and your wonderful team!

Terrible. Went there 7 years no problem. At some point she made her husband manager. A HUGE…read moreconflict of interest. I called the day before my appointment to change the date for a cleaning, he was really rude and unhelpful. A week later, I got a $ 35 charge for a "failed scheduled appointment" even though I changed the appointment the day before. Apparently, they have a 48 hour cancellation fee they would not wave. They have now threatened me with counsel because of this review.

My family and I have been going to Ford Avenue Family Dentistry for many years - since Dr…read more Copenhaver. We have never received anything but the best of care. We are treated like family by everyone.

I had to switch dentist offices recently so this was my first visit to Ford Avenue Family…read moreDentistry. From the moment I walked in the door and was greeted immediately by Kiki who was wonderful, kind and inviting. To meeting Mataya who gave me the best dental cleaning experience (even with X-rays). I appreciated how she explained everything she was doing and kept checking to make sure I was comfortable and not experiencing any pain. She was absolutely AWESOME! Then I was introduced to my new dentist, Dr.Patel. Dr. Patel took time to look everything over and further explain what she saw on the X-rays along with giving me a plan for my follow up appointments. From start to finish, everyone was professional, kind, thoughtful and thorough. Great experience all around snd stellar customer service. I would highly recommend.

I called just to get a price for one lousy X-ray. Nothing more. Explained my situation and they…read morewouldn't even discuss it with me unless I had insurance. It's just one x-ray nothing more. I just wanted a price.

The staff is super friendly and having Dr.Jackson sing while working on my mouth was priceless. I…read morelove the energy of the staff. Had one hiccup that was addressed and corrected immediately. Clear communication with billing. Happy I found them

As the recipient of the Best Nurse and Best Local Influencer awards in Savannah for 2024, I am…read moredelighted to recommend Dr. Patel and her team at Flawlessly Dentistry. Dr. Patel is highly respected for her compassionate and gentle approach, which puts patients at ease without ever making them feel rushed. She takes the time to have in-depth discussions about treatment options and treats her patients with kindness and care, much like family. I would also like to specially acknowledge Dental Hygienist Thoa, who made a lasting impression with her warm welcome, attention to comfort, and thorough X-rays and assessments. Thoa's expertise in dentistry is evident in her gentle yet thorough deep cleaning, making the experience both comforting and relatable. The reception team is also deserving of praise for their warm hospitality, which ensures a seamless billing and scheduling process. BOOK YOUR APPOINTMENT NOW!

I've been a patient at Flawless for about 5 years now! I started after things started opening up…read moreafter COVID. I had to have a deep cleaning. The hygienist at the time Carrie throughly explained the purpose of the deep cleaning, inflammation, bone loss. Etc As someone that always gets cleanings and having what I thought was a good at home routine I was a bit overwhelmed but Carrie and Dr. Patel assured me that I could get my tissue healthy again! First the right side then a few weeks later the left side. They increased my visits to every three months and gave me a at home regimen to follow! Since then I've been able to scale back to normal! I've never had a bad experience! The team is always friendly, welcoming & kind throughout the visit! If you're looking for a dentist go see Dr. Patel!