I visited my brother's grave today, and the experience was extremely disappointing. When I arrived, I was told that they could not locate his gravesite. I remembered the general vicinity where he was buried but not the exact location, so I had to search for and locate his grave myself and then inform the office. What made the experience even more upsetting was the interaction with the front office staff member. I was questioned about my own brother's name in a manner that felt dismissive and as though I did not know who I was there to visit. The lack of compassion and sensitivity was especially disappointing given the nature of the visit. Rollin Hills, please do better when it comes to maintaining accurate records and providing compassionate customer service. Visiting a cemetery is not a casual experience,it is often a time of grief, remembrance, and sorrow. Families deserve to be treated with patience, understanding, and respect during these difficult moments. read more

Rolling Hills Memorial Park - Funeral Services & Cemeteries Near Me - Richmond, California

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when my father was buried here back in 2015, his plot was in the newest area - very well maintained and pretty green lawn. now it's been 11 years, i went to go visit him today, and i noticed the last several times i been here the lawn has been looking very unkept. i get that you want to keep the newest areas polished because you're selling the space, but how about we maintain all areas of the park? our family paid for my father to be in this area because it's beautiful and i dont want to come here and sit down with him with a super overgrown, uneven lawn. probably might not sound like the biggest deal to many but i wish this area was still nice and clean for him. i almost wanted to go tell this worker to come and clean up the area! just keep in mind for those who purchase the newer areas, expect that eventually it's going to look overgrown and unkept as they start making other new plot areas. read more

Rolling Hills Memorial Park - Funeral Services & Cemeteries Near Me - Richmond, California

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It was impossible to find a grave in Eternity section. So many have sunk and are now covered in dirt and grass. In addition, we had to maneuver around so much goose poop. read more

Rolling Hills Memorial Park - So many grave markers have sunk and are now covered by grass. - Funeral Services & Cemeteries Near Me - Richmond, California

Went to visit my Nani and papa and uncle after my dads recent passing while around the area and originally could barley see the graves and thanks to Ernie he saw us looking for them and noticed they needed clean up and he did such a wonderful job took his time and made them look great read more

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as i was visiting a family member of mine, this lady decided to start harassing me and my visit at the cemetery. i couldn't bring myself to get out of the vehicle so rather than ask if i was ok or make some type of communication she stopped in the rolling hills vehicle for more than 10 minutes. she then decided to still watch me from the top of the hill. given this is a place of grievance the fact that basic respect cannot be provided by its own staff is outrageous. this place dosent serve its purpose for families other than wanting to make a profit off a loved one. read more

Rolling Hills Memorial Park - rolling hills car sitting for 10 minutes right behind my vehicle. - Funeral Services & Cemeteries Near Me - Richmond, California

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Once again Kirk, an awesome young man who works with the grounds crew at Rolling Hills Memorial Park. He made me a promise that when the next shipment of sod was received, that he would replace sod at my Husbands grave site. My husbands grave site was looking so bad, and continued to get worse, that I was going to ask him to be moved and then file a formal complaint with the State of California. But Kirk did exactly what he said he would do!! He replaced the sod , leveled his headstone, which is an extreme work of art, and then sent me photos!! Rolling Hills has an awesome worker on their staff!! He is definitely an asset to Rolling Hills. Thank you Kirk!!! I also want to ensure that leadership knows this is the same young man I mentioned in my post 22 days ago. Sincerely / Mrs. S. read more

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I haven't been to visit my family's gravesite in a long time,so it was nice to have Wilbert's help. He found the grave for me as well as mowed & cleaned the headstone before I viewed it. I really appreciate the effort. read more

Our agent Kevin Wu is a patient, helpful, reliable and efficient person. Thank you for helping us

So I would normally have gave you guys 5 stars, But before I go completely insane I would really appreciate it if you guys Don't not move my Mothers Plot/Headstone for your going to TOTALLY DISRESPECT HER RESTING PLACE!? See I come so often I notice that she had been moved and your team is destroying her Concrete headstone! And today I could see she was moved and I could basically pick up HER HEADSTONE! why? My Mom has literally been a tenant for 10 years and the way she has been treated is insane!! It Hurts Me To My Soul. Why!!? read more

Rolling Hills Memorial Park - My Mother Headstone is removable and loose. It has been moved all I'm wondering is why? - Funeral Services & Cemeteries Near Me - Richmond, California

All the sunken gravestones and unmaintained memorials makes u wish u have cremated your loved ones and have them at home. The only good experience I had was coming across the groundskeeper Kirk who was a total kind and respectful individual. He manicured my families site and helped uncover a buried base. Thank you Kirk for your help and understanding. Much respect to you. Rolling Hills needs to do better with maintenance. The management is not doing what they need to be doing read more

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I can't say enough good things about Rolling Hills Memorial Park. They helped our family through one of the hardest times in our lives, and from day one, they were so patient and compassionate. The whole burial process felt overwhelming at first, but they walked us through everything step by step. Kevin Wu deserves special recognition because he was absolutely wonderful to work with. He was so kind and supportive, and he really understood Chinese burial traditions, which meant everything to us. We met with Kevin multiple times to discuss arrangements, and he never rushed us or made us feel like we were asking too many questions. He kept in touch throughout the entire process and really put our minds at ease. Thanks to his guidance, we felt confident that we were honoring our loved one in the right way. Everyone we dealt with at Rolling Hills was professional and genuinely caring. Their support made it easier for us to focus on saying goodbye and celebrating our loved one's life. I highly recommend them to anyone seeking respectful and culturally sensitive care. read more

I was at the cemetery to visit the graves of my parents. I noticed they needed tidying up because of dirt and grass. I went to the office and told them. Daryl Prater was so helpful. He went and got the groundskeepers, Daryl and Edgar to help. They cleaned up the grass and dirt and even sprayed the . It looked really nice after they finished. I want to thank Daryl and Edgar for a job well done. A special thanks to Daryl Prater for the meaningful conversation we had. Thank you all for wonderful service. read more

If I could give Rolling Hills 0 stars I would, but since I can't, I'll settle for 1 star. My family had a deeply frustrating and painful experience with Rolling Hills Cemetery. Before my grandfather passed away, he purchased a burial plot next to my grandmother's--who had passed over a decade earlier--to ease the burden on our family when the time came. Unfortunately, what should have been a smooth and respectful process turned into a year-long nightmare. After his passing, it took nearly a full year for his headstone to be placed. During that time, the cemetery became nearly impossible to reach. Calls from our family went unanswered, and we were repeatedly left in the dark about what was happening and when things would be completed. This was not only unprofessional, but incredibly disrespectful. Losing a loved one is already hard enough--Rolling Hills made it harder. The lack of communication and accountability made what should have been a peaceful process unnecessarily stressful and hurtful. I would not recommend this cemetery to any family looking for dignity and care for their loved ones. read more

Rolling Hills Memorial Park is right off of the freeway in Richmond. They are a huge memorial park that provide burial and other services as well. My family bought a few designated cemetery plots here over 20 years ago - one of them was for a close family member who passed away at that time. We recently had another close family member who passed away and one of those plots were intended for that family member. Anyway, on the day of the burial / ceremony, we found out that the plots were in different areas that what we were promised and bought (paid in advance over 20 years ago, but I guess all these people care about is money, but not their loyal customers), but there was nothing we could do since other people have been buried in between those plots. There was also a change in either ownership or management since then. During a hard and tragic time when a loved one passes away, it is already difficult / tough and sad, so one of the last things you want to think about are all these problems. When you arrive with your family and friends at the cemetery for the burial, you would expect at least a smooth burial process, but to find out all these problems and that ones that cannot be fixed, especially since they had already digged the hole somewhere else and we were already there with our loved one in the casket. Anyway, I did not want to make this kind of review, especially for a cemetery / memorial park, but my fellow Yelpers should know of this personal experience that my family dealt with here before they consider choosing a place that is money hungry and does not keep their promises (even if it is change of ownership / management over the years). Losing a loved one is already difficult, so being able to find and have a good cemetery / memorial park to bury / visit your loved ones at should be an easy and a stress free experience / process. read more

I was here a few months ago for a cousin'a memorial and visited a few family members. My family in particular are located in Serenity and their graves are overgrown completely. We came back today and cleaned them ourselves. This is frustrating due to the fact we are not local and the park is not upkeeping the grounds. Some of these graves are military veterans and all of them are departed loved ones who entrusted this park to upkeep their final resting place. read more

I'm not a fan of the new owners. They don't respect people's wishes to leave out small decorations at family members headstones. They come and "clean" the grounds and remove and break objects making it difficult for you to locate loved ones. This was a plant stake with a small angel wind chime that I placed at three family members headstones. All three were broken and shoved into the ground next to the headstones. Absolutely no respect. They also removed the small fencing I placed. If you and your family are considering this cemetery know that your wish to decorate headstones will not be respected. read more

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on August 5th 2025 I was visiting my love ones in the garden of peace. I'm walking to my mother's grave and suddenly I fell into a 2ft hole. this is just unbelievable and this has been almost two weeks haven't heard from anyone in the office. a man named Jay gave me card but never reached out to even see if I was ok. when my leg fell into the hole it went pass my knee cap. most of the graves are covered with grasss and dirt are love ones should be treated with respect and dignity period. since this fall i have been off work for almost two weeks with this big boot on my feet. Rolling you need to do better read more

Had a wonderful experience at Rolling Hills. Big shout out to Charlene, George, and Joe. They were all so helpful, patient, understanding, and most importantly accommodating to our religious beliefs and practices. They were quick to answer any questions or concerns my family and I had about the process and time line for our loved one's burial. All 3 of them had an empathetic attitude which helped tremendously during such a difficult time. Thank you!!! read more

I would give zero stars or negative. There is damage to the family headstone. It now about to come off. I have never seen a place that refuses to repair or replace an item they broke. The major problem is what can I do to have the corrected? It's not like I can remove my family. This is Absolutely ridiculous! read more

Rolling Hills Memorial Park - Damaged headstone - Funeral Services & Cemeteries Near Me - Richmond, California

Friendly service, very assisting! Great turnaround time! Listen to what you want and don't need.

I called Three Times To Have The Vase Pulled out of Family's Headstone as Relatives Were Coming To Visit . Three Times They Took My Number Not One Person Returned Calls . We show up and nope nothing was taken care off . Very Very Unhappy Such an Embarrassment The Vase They Destroyed and Never Replaced . read more

Been visiting rolling hills all my life. Recently buried my mother. Staff has always been compassionate and caring. They quickly address your concerns. read more

I was working with Anh Truong, a wonderful and patient counselor. We are looking for a burial plot for both my mother and sister. Rolling Hills is a beautiful and convenient location for those who live in the east bay. Anh showed me the park twice and was patient during the entire process. I never felt the pressure to purchase and she gave us a lot of time to consider our options. I felt bad that our family decided to purchase the plot in another location. Ask for Anh if you are looking to purchase, she was great to us and treated us with utmost respect. read more

It a very peaceful place Nice views and more I go here to visit my love ones because I care about them so much and I miss them read more

Rolling Hills Memorial Park - Trees - Funeral Services & Cemeteries Near Me - Richmond, California

Alexis does a wonderful job. She explained all the information for our burial site & headstone in great detail. She followed up with us via email the very next day. She is very personable & has great customer service skills. We are very satisfied. Thank you Alexis. read more

If I could give them zero stars I would. This place is horrible. Both my grandparents and my mother were cremated and we spread their ashes in the little area of the Oak lawn that has 2 patches of nasty dry dirt and a memorial wall with plaques. This area is never maintained except when they come and remove the little trinkets we leave for our loved ones. Its like this area is forgotten. I see then newer part is all nice and green and well maintained. Well not so much for where my loved ones are at. It is literally DEPRESSING to go visit this unkept area where my people have been placed. It is no right. I have made complaints before and nothing has been done. The only time they go to the area is to remove items we leave. Which is very wrong. We should be allowed to leave little items in remembrance of our loved ones without them being removed and thrown away. They are not hurting anything and it is very disrespectful. All they care about is getting money and then they dont give a damn. I would not recommend this place to anyone. FInd another cemetery if you care about your loved ones. This place does not give dead people any respect. Very unprofessional. read more

The process of death is something you don't want to know how to do well. Fortunately, my family has not had to experience much death in the last 25 years and this was an area where we definitely needed help. Erika was exceptional! She answered every question we had and was never concerned about time it took to get everything completed. Erik-thank you so much for all of your assistance and support. Rolling Hills-Thank you for taking good care of my family! The grounds were beautiful! Not sure what some of the other reviews were referring to. read more

I'm only giving a 1 star because I find it really heartbreaking that this is the second time I've bought really nice vases to put on my grandparents grave and they just were STOLEN. And the park has no way of cracking down on it. At first I thought it was the landscaping people but as I spoke to someone in the office they informed me that it had to have been someone that stole it. How do you not have a way of cracking down on that. These are our loved ones we put trust in you guys to take care of. And you tell me you wanna be respectful of the people that come with there families to see there loved one. But you don't wanna be respectful for those who are bringing flowers and nice things and people are just allowed to WALK UP AND STEAL from our loved ones gravesites? Fucking bullshit man. None of your stuff you bring for your loved ones is safe. read more

Rolling Hills Memorial Park - This is the vase that was stolen off my grandparents gravesite - Funeral Services & Cemeteries Near Me - Richmond, California

They did rebuild the memorials to my parents to a better than original condition. Two new trees replace the original ones, my dad's new tree needs some support until it's strong enough to not bend with the winds. Mom's tree seems protected from the winds by dad's tree. read more

Rolling Hills Memorial Park - Original version - Funeral Services & Cemeteries Near Me - Richmond, California

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Even if my grandparents weren't laid to rest here, I think I would still come up here just to soak in the beautiful view of the Bay..on a non-windy, sunny day this view is breathtaking and you can see deep into the city. Anywhere you are on this property you have a nice view. This memorial park is nestled along the hillside of Hilltop/Richmond. Lots of "rolling hills" so drive with care and low speed. The little roads between each lawn is sometimes narrow so be careful. Many people have been bringing in fake flowers since the deer like to come in and eat all the fresh flowers. So just FYI.. read more

Rolling Hills Memorial Park - Funeral Services & Cemeteries Near Me - Richmond, California

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Rolling Hills has been there for our family. Our father passed in 2019 and 4 months later during Covid my mother passed. Everyone was amazing in assisting our family from the beginning to end. In February of 2024 my mother in law passed. We reached back out to Rolling Hills and we were assigned to Rose AFTER working with a terrible representativ. Rosa was and continues to be absolutely amazing. She is patient, listens and doesn't push. She understands the expenses and gives options. We are very thankful for her assistance; not only with my mother in law, but my parent's headstones that we are constantly having issues with. She continues to take care of our family and our loved ones. We hope you will be lucky enough to have her as your coordinator. Thank you, Rosa. read more

This place appears to be more like a dump than a resting place for our loved ones. It's so sad to write this, but it is true. Weekends are times when folks visit more than any time of the week; yet, the grounds there are not kept well and areas where our loved ones lay are over grown, even grass covering the headstone. Is this a way for our families to be treated? No! They deserve to be treated with much more dignity and respect. Word of caution...find a place that is not just interested in taking your family's money, but a place that cares for how people feel when visiting their loved ones. This is certainly not the place. read more

Rolling Hills Memorial Park - This is lack of care. Please do not take your loved ones here. They truly lack care or maintenance quality. - Funeral Services & Cemeteries Near Me - Richmond, California

When your dad is dying and in the hospital they want you to IMMEDIATELY execute the contract. So glad we walked away! They wanted to charge 6% interest or more for this! We went to Daly City and they had zero interest! Insane. What a scam. read more

Rolling Hills Memorial Park - Funeral Services & Cemeteries Near Me - Richmond, California

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My parents purchased a plot for burial over 20 years ago. My dad is already buried there. I called to get some information for planning purposes for my mom and someone named Bernadette at Rolling Hills was very nasty and then hung up on me. How do you have people working at this business who clearly dont have the compassion, care, and professionalism that you advertise. She should not be working there with such a careless attitude. Unacceptable! And I still have not had my questions answered. Please forward this to the executive leadership. I hope I dont have to file other complaints but I will if neccessary. read more

I'm tired of this place always throwing away our decorations, not just only me but everyone's. It's sad that you can't put anything cute for your love ones because the next day it's all gone. It's ridiculous. read more

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Grounds keeper Wilber is an amazing man and SO helpful. I needed to locate 2 family members and put flowers on their graves. In the rain, he helped me to locate them and get water for my flowers. He is a wonderful human and I was blessed to meet him. read more

Wilbur was superb. He found our love one for us and determined to assist. He wouldn't give up and he was patient with us. He cleaned the plot area up and blow trash away. Put in a flower holder and added water, cut the excess stems off. He was very pleasant. Thank you Wilbur for caring for our love one. read more

managers are rude and not helpful. called trying to get help with a memorial and did not receive a call back until I called numerous times. once I was called back I was treated rudely and still have not resolved my issue. read more

I visited the Memorial park on the day before Mother's Day! The park was adorned with several bouquets of flowers across the green fields. So many people there to visit the sleeping graves of loved ones and those women we look st as our queens, our dear Mother's. The grounds were well maintained as usual. My moms site was well manicured and grass a lovely spruce green. Thanks to Rolling Hills for keeping the ground nice. There was something I did not like and thy was they had staff out passing out advertisement for sales for purchase plots. I thought that was a bit distasteful which is why I'm giving only 3 stars! People were lined up to get into the cemetery and I wondered what was the hold up and to my surprise it was the staff passing out flyers disguised as a raffle. Nevertheless, both of as done in bad taste. read more

Rolling Hills Memorial Park - Funeral Services & Cemeteries Near Me - Richmond, California

Our mother was buried in August of this year, 2023. It is now October, 2023 and we still have not had her script ordered. We have been working with Mark who has been incapable of returning our calls. I have talked to him once and he said to call him on his cell phone and when I did he never called back. I also texted him with what we would like to do for the script and called again with the office to have him call me back and he has not. My sister called and left him a message then left a message with his supervisor and he called my sister back with an excuse about his mom never having a script and said he'd call back and he still hasn't called back. We just want our mom to have her script done so we can complete her final resting place. It's an easy order because it is right along side our father in the same plot. Is there no one else there that can get this order done?!! We are ready to pay to get this completed!! Another complaint we have is the vase that came with the original headstone has been stolen!! We would like that back as well. This service is completely unacceptable!! read more

Rolling Hills Memorial Park - We just would like our mother's script done please! - Funeral Services & Cemeteries Near Me - Richmond, California