A compassionate and professional team that provides exceptional care during difficult times…read more *Review based on NEW OWNERSHIP* I've unfortunately had to visit Smith & Whittier for more services than I'd like to admit, but each time -- whether for my own family or supporting others -- the level of care has remained consistent. During a recent service for my cousin, I learned that the business is now owned and operated by a Black family!! That alone speaks volumes, and it adds an even deeper level of appreciation for the experience they provide. The staff is incredibly professional and attentive. Donald, (I believe is his name) one of the directors, has always been helpful and supportive. During this most recent service, I also interacted with the current owners, who were kind, welcoming, and very hands-on in making sure everything was handled with care. I observed the team throughout the process -- from the initial arrangements to the day of service -- and everything was handled with respect and organization. The young man assisting with transportation was professional and well-presented, and the staff ensured the funeral procession was smooth and coordinated. Every car was accounted for, and the line remained intact all the way to the cemetery at Rolling Hills. What stands out most is their approach: they are empathetic without being overwhelming, and they do not pressure families or try to upsell services during an already difficult time. Instead, they offer options and allow families to make decisions comfortably. The decor is a bit dated, which I understand is from previous ownership, but I did overhear that updates are planned. Regardless, the level of service far outweighs aesthetics. Overall, this is a funeral home that leads with compassion, professionalism, and integrity. It's the only place I would consider using for future services, whether for burial, cremation, or arrangements.

I would recommend the Smith & Whitter Funeral Home in El Sobrante, CA, to everyone. They took very…read moregood care of my Son and the services for him. Rhonda and Donald were great, down to earth and very friendly people. So helpful when putting your loved one to rest. Linda H.

From the tragic moment our loved one passed, Wilson & Kratzer was there to comfort us. Led by…read moreAubrey Johnson and Alexus Armstrong, we were guided through a painfully difficult time with compassion, warmth and graciousness. When we first sat down to review the arrangements with them, details that would've otherwise been overwhelming were gently presented in a manner that made us feel genuinely cared for and supported. Not once were we rushed or pressured into unnecessary upgrades. In fact, Aubrey patiently worked to fulfill our requests within budget and according to wishes. As such, our father's service beautifully reflected personalized touches that encompassed who he was and Aubrey as well as Alexus ensured that every element was handled with graceful professionalism. We were also deeply moved by Jordan Baldwin's remarkable work. The respectful attention to detail and compassionate skill with which she worked to make our father look dignified, handsome and natural brought us a great sense of peace. We are--and will remain--deeply grateful to Wilson & Kratzer but especially to Aubrey, Alexus and Jordan for not only their dedicated care, but also for honoring our father with gentle grace during his final farewell.

They were so kind and wonderful during the passing of our dear uncle. Mr. Sylvester was very…read moreunderstanding and our coordinator Alexus was so sensitive to our requests. Thank you Wilson & Kratzer San Pablo team for everything.

My mom recently passed away and all of her services were prepaid. At first, I originally contacted…read moreAll Souls Cemetery after hours, who directed me to Twin Chapels Mortuary (TCM). I spoke to Vincent and explained that my mother had just passed and made arrangements to have her body removed. I vividly remembered that my contract had a Sacramento funeral home, so when I found the contract, I politely called Vincent back to cancel. I was unaware at that time that Covid created a partnership between All Souls Cemetery and Twin Chapels Mortuary, so Vincent assured me that I was not breaching any contract and scheduled an appointment with the Funeral Director. I was happy Vincent called the other Funeral home and explained the situation in my behalf; besides it made sense to keep things local. This is the first time I have been to TCM and was very curious how it was laid out. We met with Greg Silva, and since Mom's services were prepaid, everything was seamless. He answered every question we had, even gave me his cell phone # for any questions after our meeting, of which Greg always responded in a timely manner. Greg was coordinating with our church in real time for available dates. We left knowing the exact dates of the vigil and funeral mass. After we picked a Memorial book, Greg gave us a tour of the chapel where the service will be held and the dining area where guests can have light refreshments. Greg also informed us that TCM will print us a poster of Mom for the viewing at no cost. The layout of the chapel where my mom's services would be was a good size, it can accommodate up to 300 people, even extend to 400 if needed by removing the partitions. There is a 2nd exact chapel on the opposite side, hence they were called Twin Chapels. There is ample parking on the side and at the back, also plenty of street parking if the lot is full. The size was perfect for our service, not too big, not too small. During the week, I finished Mom's obituary and emailed it to Greg. It was uploaded within minutes of receipt! We then dropped off Mom's attire and met Tracy that day. She was very helpful with the additional service questions I had; she even informed me that she would be the one assisting on the day of the service. I also had the opportunity to talk to Jessica on a few things and she too was very helpful. Day of the Visitation started at 4, however TCM allowed us to be there an hour early to set-up. Everything was set-up and saw that TCM made 2 posters of my mom! For the dining area, TCM provided complimentary Coffee and tea; and had 2 dispensers for hot and cold water. We anticipated a good turn out so we brought extra 8 oz water bottles and extra coffee makers. Except for a few minor electrical shorts, everything was well organized. Trudy was always readily available to help. Day of the Funeral Mass - the mass was at noon, however since TCM was opened at 9am, they allowed us to be there early to pay final respects before they closed the casket. Around 11am, Dave Reeder, Funeral Director in Charge, summoned the pall bearers and explained their roles, gave us funeral stickers for our cars, and also informed us the time we were leaving so we could say our final goodbyes to Mom. TCM brought the 2 posters and 2 floral wreaths for the church. Again, another well organized event to the church and after the Mass. Since Mom was going to be cremated, we did not go to the cemetery. TCM staff collected all the flowers and posters who brought it back to TCM for us to collect later that afternoon. TCM has a crematory onsite and will be handling Mom's cremains. Our overall experience with TCM was a positive one from start to finish! They treated us with empathy, compassion and respect. One of the few (if not the only) locally own funeral homes in Vallejo, I highly recommend their services for your loved ones. Thank you TCM for a beautiful, well executed service for mom.

We had the best experience at Twin Chapels Mortuary. From the very beginning, Dave was absolutely…read moreamazing. He made me feel so comfortable and truly cared for--like I was part of the family. He answered all of my questions, even the ones I didn't realize I had. We felt incredibly supported and treated with compassion, professionalism, and genuine kindness. It was a comforting and informative experience during such a difficult time. You will absolutely get your money's worth at Twin Chapels. You will never feel taken advantage of--only cared for. There is a deep sense of peace that comes with leaving your loved one in their hands. I cannot recommend them enough. If this review had 10 stars to give, they would deserve every single one.

I know that everyone is going through loss during the coronavirus pandemic, but in the midst of all…read morethis pandemic, and I'm overcome by my feeling of loss. I just wanted to thank you all so much for the love and support by my family members and especially Maricruz Romo @ St. Joseph Cemetery & Funeral Center 2540 Church Lane San Pablo California. She helped me throughout this most difficult process dealing with the death of my father and my dad's funeral was an experience I'll never forget. I couldn't have done it without her assistance and definitely recommend this cemetery for all my family members in the future and anyone who is researching look no further In Jesus Christ name Amen & Amene !

I unfortunately made the decision of picking this place to lay my son to rest. I've had things…read morestolen from his grave and it's not well kept. They also have too many rules on what you can and can't do to grave site. The worst thing of all is his birthday was 5/8 and I went to put up new things and decorate for his birthday and all the things I had put were gone ripped out. The patch of grass I stapled to the ground, his floral crown, all of his cars and toys were scattered all over the place. Apparently they had a funeral on his birthday and instead of asking me to come get his things out of there way they ripped and destroyed all of his things and broke my heart. I still havnt been able to go back there since 5/8. I called and cried telling them how could they be so careless and heartless on his birthday of all days all they did was apologize and said they'd put it all back and NEVER did. I went to drive by and still my son's grave looks so sad. I wish I could move him elsewhere because the staff there is HEARTLESS

Went recently and thought it was a very good experience for a sad occasion…read more Staff was very helpful and friendly going above and beyond. Small details like help with parking or a vase for flowers. Beautiful views of the Golden Gate bridge. Premium lots and well kept lawns and gardens. Tons of space - lots open. A beautiful resting place like this I think is helpful for those left behind. Lovely service and some closure. I recently lost another friend without any service with family in another country and it made me realize how important all this is.

20 years ago i gave 5 stars all workers were friendly, helpful & 7 yard workers were cool…read more now? Shows more & more lawn damaged by excavator's crawler tracks drove directly across from one side to other side of the road, even on wet wet days, took lawn & mud away, digging deep into the ground left multiple tranches damaged here there with no repair actions, no respect to the dead. Today, I consider reserved my recommendation.

Excellent Services. Funeral home is very clean, employees who works there are very courteous.read more

Wonderful, kind, compassionate staff. Arrangements were handled with loving care. Could not have…read moreasked for better.

Recently attended a wake at this location. The chapel, waiting room and bathrooms were very clean…read moreand welcoming. The staff were helpful and not overcrowding. Definitely a somber but inviting space to honor and celebrate the memories your loved ones.

The staff at Wiggins-Knipp were so nice and accommodating. The all made the planning of my mother's…read morememorial service a painless process as they were very sympathetic to our loss. They really took care of us and I would highly recommend Wiggins-Knipp to handle your loved one's passing.

Luanna will go above and beyond to make sure that your loved one is laid to rest in peace.read more

They helped with all the steps of the funeral and cremation of my younger brother. The situation…read morewas very hard and sad for my family and I and they made sure to be as present as possible. I would recommend.