I can't say enough good things about John Austin and everyone at Roman, Austin & Hickman. In 2022 I was stopped at a red light and got hit by a large truck at high speed. That crash left me with five herniated discs and completely changed my life.
When I first started looking for help, I met with a few attorneys, but something felt off. The moment I met John Austin and Mark Roman, it was different -- they treated me like a person, not a case file. Their focus from day one was my health, my recovery, and helping me get my life back.
Mark Roman and I also share a very rare condition (Legg-Calvé-Perthes disease), and that connection meant more than I can explain. The way he approached everything -- kind, family-oriented, generous with knowledge, and genuinely invested in me as a human being -- completely changed my perception of what attorneys are like.
John Austin was my main point of contact and he is one of the most empathetic, caring, selfless people I've ever met. He always took the time to explain things, answer questions, and guide me through an emotional, painful process. There wasn't a single call or question that wasn't handled quickly and with respect.
Miles Hickman joined partway through my case and fit perfectly. His attention to detail, patience, and kindness matched the standard John and Mark set from the beginning. The entire team stayed locked in from start to finish.
This case was a roller coaster and affected my health, my career path, and my confidence. But the results changed my life -- and I'll always be grateful. I also want to thank the staff behind the scenes (Cate Nease, Ms. Elo, Mrs. Sessa, Mrs. Rinald, Mrs. Stivender, Mrs. Stephanie, Ms. Morales) for their kindness and hard work over the years, and the families of the attorneys for the support that makes this level of commitment possible.
If you're hurt and overwhelmed and don't know who to trust, I would genuinely stake my name on this firm doing everything possible for you. Roman, Austin & Hickman gave me a second chance at life. Thank you. read more