I rarely leave reviews, but my recent experience with Dr. Roman's office was extremely disappointing and needs to be shared. At my first visit, things went well. Dr. Roman even referred me for a mammogram, which I scheduled for August 19th. I was upfront about my history of seeing multiple providers over the past year while trying to find a consistent primary care provider. I also explained that I had accidentally left my medications in a hotel room -- a human mistake that I owned up to and resolved. There was no indication that this would be an issue moving forward. Fast forward to my follow-up: I checked in, waited to be seen, and then, without warning, was told I was being dismissed as a patient because of my provider history. The way this was handled was unprofessional and honestly shocking. A woman, who I assume was the office manager (she never introduced herself), walked in and immediately spoke to me in a judgmental tone without asking questions or trying to understand my situation. Dr. Roman never came to speak to me, and to make matters worse, I could hear staff discussing me in the hallway -- which was not only embarrassing, but raises serious concerns about patient confidentiality. Now I'm left scrambling to find another doctor. Because I wasn't offered not offered a 30 day refill until I was able to schedule the psych appointment and/or find another provider, and will be out of my medication by the weekend. If this office had concerns, transparency and communication would have gone a long way. Unfortunately, that wasn't the case here. Patients deserve respect, professionalism, and the opportunity to be heard -- none of which I received. read more

The nurses and office manager are extremely rude. I had a follow up appointment with Dr. Roman about the Thyroid Condition tat he diagnosed . I was told to see the NP because he went on Vacation. All she discussed was the last colonoscopy had. So I made another appoint appointment for a week later. I waited 3 hours, was taken to the room, blood pressure taken.....Finally, after a long wait the nurse told me Dr. Roman had gone home. The arrogant office manager then told me to leave. She said I was there to get refills. And I was very ill with Thyroid and possible diabetes and Depression. My wife had died 2 weeks before. Then I received a letter from the Office Manager, not Piedmont or the Doctor, that I had been dismissed from the practice. An Absolute Blessing. The place is like a Lifetime Movie. I doubt I have Thyroid now. In the bathroom the Urine Shelf if jammed Full. I have never had an interpretation of the last bloodwork. Also, I was charged for the visit with no Doctor. I was so Stressed and Depressed when I left .....unreal Lifetime Movie Do not risk your life there. The staff diagnoses...... read more

Roman Medical Group - Rustle of Spring - Internal Medicine Near Me - Columbus, Georgia

Dr. Charles Roman has been my primary Dr. For years! Forget what u hear with these walk ins? Hes very professional and I would gladly recommend him to anyone. The staff is real hands on; once you get to know them. It's a busy place,at times ,so be prepared to wait-especially if you've never been before. But people give u bk what u give to them. So stay Positive n Polite,they work hard. It is a Drs. Ofc not a Spa? Wear your mask n please use the hand sanitizer! We got to work together! read more

I can't even give this facility one star! As a matter of fact the only employee I found in my visits there that knew what he was doing was Saloman. On my first visit, I was met by a very nervous physicians assistant. He managed through the visit but however struggled with a very basic need of filling out the paperwork for a wheelchair I needed. I overlooked the rudeness and incompetency of the front office staff because of Saloman and this young doctor starting out. However I had decided that this was not the practice for me so I wanted to look for another doctor. Long story short, in order to get a referral I had to make an appointment. So I did. Then was called back by the staff to say they were not listed as my primary and that I needed to correct this. So I did. After an hour long insurance call, all is handled and I head into my appointment. When I get there, I'm greeted with the I'm sorry we can't confirm your insurance, after I sat on the call three way with the office and insurance company to let them know it was taken care of. The lack of respect given to the patients was so evident that two couples in the waiting room commented to me that this is not unusual. They deal with this every visit. So again, I call my insurance company again so I did not waste a 45 minute drive there and the 45 minutes back home. She confirms with me that they are listed and it was expedited, back dated and confirmed with the office (which I already knew from sitting on the phone personally) only to be told that she would have to call her insurance person up. After a short wait, a young woman comes up and pretty much belittled me by saying she couldn't talk with me about it! She was too lazy along with the rest of the staff to hit a mouse button to check my insurance and then was very rude on top of that! I still had my carrier on the phone and she was listening to the whole deal and was floored. I told her and the office workers to remove them as my primary care physician that if they could not handle one simple paperwork request that they couldn't help me. Only today to receive a letter telling me that they are discharging me because guess what? No reason. Their lack of care, ability or concern is why that group nationwide has such negative reviews. I literally have a picture of having to place a urine sample in a cubby window with six other already filled urine cups, restrooms that are not handicap accessible or at least the one I was offered was not, poor at best customer service and the lack of care and concern to even heard people through like cattle. I called the office after opening this letter only to be hung up on twice and told that she was not interested in hearing what I had to say. None the less, I have a new doctor, I have what I need, and I will be just fine. But every time I get the chance I will spread the word about this clinic. On my Facebook, tumblr,Instagram, Yelp and the medical review board. Me being on Medicare is out of my hands. A drunk driver saw to that, but this is the majority of their clientele. Our seniors, disabled and veterans deserve better medical care than this. Shame on Roman Medical Group and its staff! And clean that nasty place up, the walls, floors and baseboards are fit for a playground little less a doctors office! read more

This is a terrible doctors office I took my wife there with sharp stomach pain. Our appt was ar 11:30 we got mad and left at 12:30 without even being screened. I recommend you do not go here. read more

New patient, arrived early for paperwork. Then waited 50 min past appointment time to demand a refund. I was insulted by the staff and at 36 years old was told my "son" at 26 would be seen in less than 2 min in a "new patient" room they were cleaning esp for us. We make our way back and the room had already been occupied, we then wait in the hall like idiots for a room to clear up. Unacceptable! We needed a few issues addressed and for $70 copay we should have gotten them addressed, we were told to go to the ER and schedule another visit to address the other issues. This was not an "emergency" we could have gotten the other issues addressed. We told them we would never schedule another appointment with them. read more

As BAD as I want to BLAST Roman Medical GROUP I refuse too... Everyone can make changes in their place of business and I have had some bad experiences and I must say that Mr. Cho has made my experiences GREAT since he has been apart of the GROUP!!! When I have any issues with anyone... I can always speak to someone and have any issue resolved and resolved in a timely manner.. When I need a referral, It gets done, medication called in... DONE... not to mention if I need an appointment... I can get right in when needed!! Trust me... It hasn't always been peaches and cream however give praise where praise is due... IN LIFE we all have hippus it doesn't mean we need to be blasted for a 1 or 2 time bad experience... If that was the case... I couldn't write a review today.... Thank you guys so much for all you do... Your staff and time not only service myself, but you all see about my mother and my sister! I would recommend anyone to Roman Medical Group. This is a VERY VERY busy practice that not only service people with insurance but they service and take care of people who don't have insurance... that alone deserves PRAISE!! HATS OFF TO THE STAFF. read more

Everything you've heard about this place is true. Dont waste your time or money and dont put your family at risk by coming here. It is EXTREAMLY poorly run. The staff is rude, unorganized and poorly trained. I have rarely been treated with a smile, something thats kind of important at a doctors office. I have stood at the check in window for literal minutes while being ignored. They never tell you when you make an appointment who you will see or which building to go to. They messed up my prescriptions and when I tried to get a refund for $30 they owed me I got the run around for over a month. I may never see them again. The only reason I even went to them was because I couldn't find anyone else that took my insurance. But I'd rather pay out of pocket than deal with their incompetence. I'm giving them two stars because people regularly dismiss a one star review, and I want people to know I'm not crazy, just angry. STAY AWAY. read more

This is a terrible facility, was supposed to have a refill called in for my son. It didn't happen, Dr was suppose to call back if there was gonna be a problem. I never received that call. Now my son has to go another day without his medicine. Avoid this place, please trust me on this review. read more