Ashley is a funny individual, lets you not take everything so serious really helped me and my girlfriend become more comfortable.

I spent $96.73 on a vibrator and a video. Later when I got home I plugged in the device. While it was charging, I opened the video. The case was NOT SEALED and the playing side of the video has a greasy smeary finger print on it. When the light on the device stopped blinking, indicating it was fully charged, I followed the instructions to make it operate but it did NOTHING. When I arrived at the store, because nobody answered my several phone calls, Allen told me he wasn't able to answer my several phone calls (earlier) because it was very busy. Funny, when I arrived at the store, he was in the employee only office area, leaving the front desk unmanned, there was nobody in the store earlier when I was shopping, and there was nobody in the store when I returned asking for my money back. When I tried to call, I received a message saying, "Sorry, the person you are trying to reach has a voice mail box that has not been set up. Try to call later. Goodbye. Allen told me he was UNABLE to refund the $96.73 back to my card. His system is only set up for exchanges, NO REFUNDS. Do I/did I/want another used video? Did I want another device that failed to work. NO. He gave me Corporate's phone number but not much luck that they will answer tomorrow since at this time it is Friday night. The VALUE I received for my $96.73 was NO VALUE. The SERVICE I received from Allen was VERY POOR SERVICE. The SELECTION I cannot speak of, unless you were wanting to purchase devices that do not work, and videos that have been used, then sold as new. read more

My boyfriend and I were excited for his first visit to a store like this, hoping for a fun, lighthearted experience. Instead, the woman at the counter was rude from the start and ended up loudly accusing him of stealing -- only to be proven wrong with zero apology. It was humiliating, completely uncalled for, and ruined the experience. We won't be back. read more

Ashley was super helpful. The store is Open late and good selection, and has fair prices.

I went in to get a new toy setup I was unfamiliar with. Randi showed me how each item differed (as well as her favorite brands), and was super helpful in taking the toys out so I could see how they worked together. Randi was incredibly helpful, knowledgeable, patient, and kind. Honestly best customer service I've had in a long time. read more

Ashley was great she directed me exactly where I needed to go definitely coming in just for her again

Honestly, Rusty is the main reason I'm writing this review. I've ordinarily ordered most stuff online just to avoid the awkwardness of walking into a sex shop, but Rusty was awesome. He uses education and knowledge to help steer you in the right direction, and that approach was very comforting for me. Knowing he's behind the counter, I think I'm far more likely to buy in-person in the future. I've been to the Romantix on Colfax (for something small) before, but my experience at this location was far superior because of the great shopping experience. read more

Tried to call to ask if they sold "popper" and forgot that they're called something else. The b i t ch that answered immediately said "no we don't carry anything called poppers" and then hung up on me, and now won't answer. Horrible customer service. I simply forgot they are called "nail polish remover". This lady can go f u c k herself. read more

Great stuff to light up the night with. Stay away from the back area. Floor is sticky. Lol

I just love this store!! Randi is amazing!! Randi helped me with my shopping and she was very knowledgeable. I will definitely make this my go to store for all my personal shopping. read more

I like this store. It's clean and has nice variety of things. Not really much as far as REAL kink supplies. But they do have some fetish items in the back. read more

Rusty is the best employee ever!! No messing around, we use to go to this store for all of our needs. We miss him because we moved to Oregon. He takes an environment that is naturally embarrassing and uncomfortable to be in, and transforms it into a more enjoyable experience than even going to the grocery store. Rusty took this industry and made it suitable for anyone old enough. He has so much knowledge and such a kind spirit. Rusty needs a huuuuuuge raise and should be treated like gold!!! I'm sending him an invitation to my wedding. My sex-life and relationship was strengthened by the products he suggested. Hope to see Rusty at my wedding one day. Or maybe at my bachelor party? read more

HIGHLY RECOMMEND FOR ANYONE TO SHOP HERE!!!! The store is CLEAN and BRIGHT, the staff is friendly and helpful!!! They greeted me as soon as I walked in and offered to help me! They have an amazing selection of product for anyone's needs and desires- seriously though lol! I looked around for awhile and talked with the employee working - she had a TON of product knowledge! I felt very comfortable shopping here and asking questions. It was fun and friendly. You could tell they loved their job and the store. It makes a HUGE difference to shop at a place like this when you are comfortable and at ease!! I will DEFINITELY BE BACK for all my 'adult' needs! read more

My boyfriend and I just popped in looking for something specific we'd seen at another location. Well aware that the store was closing in 15 minutes, we were prepared to be in and out quickly. We hadn't made it 5 feet through the door when, to our disappointment we were approached by the store employee coming from a door in the back, a guy who was either ignorant or just lazy, with light hair and glasses. He told us he was closed. Apparently the store floor closes at 11:45, even though the system wouldn't actually shut down for another 15 minutes. From what I can tell 12:00 is closing time; I found it posted online and clearly written on the door. Oddly enough, I couldn't find anything about this earlier closing time... I'd rather go to the 24 hours stores in the area, I bet my money is good there. read more

I don't visit adult stores that often at all so needless to say I wasn't comfortable and embarrassed. Christopher saw that and discreetly helped me with an item. Due to that service I came back! This was my second visit and both times Christopher was very knowledgeable of every item. He understands his clientele, reads them, knows how to speak to them, and makes everyone feel welcome and comfortable. He takes as much time as you need explaining the different products and what he feels might fit your wants or needs. I told him that if he ever is looking for a job I will certainly steal him away!! read more

The selection is great and so is the atmosphere but these 2 stars come from the employees. They should learn to greet people appropriately and maybe lay down some ground rules about products. I was watched like a damn hawk the entire time because I was living for the selection but my time was ruined because these 2 girls who made it so obvious they were watching me and my friend. At one point I turned around and both employees were watching us. Y'all monitor every move with cameras if your so concerned go watch the monitors instead of making your customers hella uncomfortable making us feel like thieves or something. I'll never go back to that location read more

I highly recommend coming here and make sure Rusty is there! He totally takes the "awkwardness" out of the whole experience. He was able to recommend and inform my boyfriend and I on things we didn't even know. He also was able to save me hundreds of dollars for recommending to keep the box and receipt (no one does that or even cares enough to mention it) Romantix if you are reading this, Rusty needs a raise and be promoted ASAP. I haven't ever met anyone in this industry that is able to help and make the whole shopping experience so enjoyable and not awkward at all. He knows his stuff for all pleasure needs. Seriously. He alone makes this store the best. read more

rusty helped me so much when i was there! i left my card and he had it for me & had great advice and customer service skills! highly recommend coming to lakewood romantix off wads & fax !!! read more