We moved to Rome two years ago and being new to the area we were at the mercy of recommendations…read morefrom friends and family that already lived here. Dr. Hudson was highly recommended and he and his staff was the medical professionals we contacted after our move. Before we left our last home I had a thorough exam from my dentist of many years and he gave me his full recommendation of what my new dentist should look for and what needed attention. I didn't mention any of this during my first exam with Dr. Hudson but after his exam he made the same exact diagnosis and recommendations. Along with the accurate diagnosis his treatment is very gentle and thorough. Dr. Hudson's personality is very calm and friendly and everyone on the staff is extremely nice. Amy provides my wife and I regularly cleanings and she is very thorough with her exam and cleanings. The waiting area is clean, comfortable, and up to date as are all of the exam and treatment areas. I was surprised at some of the modern equipment, such as the Xray system that captures images without film and provides instant images. I don't think we have ever had to wait more than 5 minutes beyond our scheduled appointment time. If you are looking for a great dentist and with a friendly and accommodating staff I would highly recommend visiting Dr. Hudson's office.

I saw this dentist Halloween of 2019. I did NOT schedule an appointment or go ANYWHERE near this…read moreoffice on April 14, 2020. But miraculously, I get an invoice for April 14, 2020 of 96 dollars due. I get a written note on the invoice stating that the insurance sent me the payment?! For what? They also violated HIPAA and text me instead of another Amanda about rescheduling HER appointment! This must be HER bill! But who knows?? I'm not footing your friend's bill. I'm definitely not letting you touch my teeth! This is absurd! Now I get to report this office to the board.

Dr Lockey is a breath of fresh air at this place. Highly recommend!! Got a tooth pulled on…read moreemergency and the staff was outstanding!! I was terrified and didn't want a huge bill and they were fast, painless and much cheaper then I expected to pay.

Strange dentist. Definitely OCD. Needs to re evaluate his bedside manner. Assistants seemed on pins…read moreand needles.?

Professional, super nice! It's a comfortable environment. They make you feel welcome, even if you…read morehaven't gone in a while. Highly recommend!

From the owner: General and Implant Dentistryread more

This office is a sham. Most insurance covers two preventative cleanings and X-ray per year. Aspen…read morewill deplete those two visits by not cleaning your teeth at the first appointment. They tell you they will "try" to fit you in the same day, but then admit they use both preventative appointments to just get one cleaning. The receptionist is incredibly rude and the office manager is supportive of this poor behavior. Do yourself a favor, go to a real reputable dentist who will use your visits and benefits appropriately.

Office managers are rude and forceful (both going over pricing for my treatment while having me in…read morefront of them) I felt like I was signing a deal with Morticia and Lurch won't be coming back any time soon. Terrible customer service, wait time is ridiculous, the bathroom smelled like pure urine, and the front staff is unfriendly as well. The entire experience needs to be changed and if that doesn't work just rip the building down. Rated one day because zero wasn't an option

I'm new to the area. Found Dr Swartz in my handy insurance booklet. So glad! Ann, my new hygenist,…read moreis the best!!!!!

Worst nightmare! The front desk is rude and don't know what they're doing. They told me my…read moreinsurance covers the bill but turn out 7 days far from the waiting time. So l have to pay the bill all out of the pocket. Very unprofessional and impatient. The doctor is good and nice.

The office is lovely and the staff are very helpful and sweet, but Dr. Weldon will not see you or…read moreapparently even talk to you unless you agree to a large battery (10+) of X-rays first. There was no triage process, no discussion, no examination, and no room for individual decision-making at all. He apparently doesn't care one iota why you may not want X-rays (thyroid issues, etc). I even agreed to a limited number of X-rays, just not the entire battery of them, and he still refused to see me. They also say that after the initial larger battery of X-rays that you don't need another set for 18 months, but they X-rayed my stepson again after 6 months without my or my husband's permission. We had no idea they were doing X-rays AGAIN or we would have objected. It's clearly a moneymaking scheme at the expense of people's health. Truly unethical. UPDATE: I saw another dentist, who only did 2 X-rays, looked in my mouth, and diagnosed me within minutes. He then told me how to solve my relatively minor problem with a couple of drug store products. When I told them about my experience at Dr. Weldon's office, they interrupted me about the battery of X-rays being good for 18 months and said, "That's not true, that battery of X-rays is good for 3-5 years, not 18 months." In other words, Weldon is apparently a bold-faced liar.

Dr Weldon is a great dentist from a skills perspective. I have no complaints. However, his…read morebusiness practices are not as good! I had an implant done to replace a bridge when a new bridge could have been placed and would have been covered by my insurance and likely 1/3 of the total cost! His team told me that my insurance had been contacted and had approved the implant work inclusive of the crown which is a required part of the process. The non covered portions I paid as I completed each phase. Almost 18 months later I was presented with a bill for $1000+, after being told that my insurance did not pay (again I was told before the procedure that the process was acceptable to my insurance company). I would have never decided to incur the extra expense of an implant) esp since I had to make 4 trips back to Rome from SC for each step) if I would have known the insurance had not agreed to cover the crown (the final step). So this is a case of detrimental reliance. I asked the office to share in the responsibility and split the amount with me and they refused which shows a complete disregard for the fact that I relied on their professionalism in handling the insurance issues and then was blindsided with an incremental $1000 out of pocket bill 18 months later (after being laid off from my job of 35 years no less). I have literally spent 10000-16000 with this provider based on mutually agreed to insurance coverage only to be told 18 months later that I owed another $1000 because they did not do their job correctly! Moral of the story: I would not let this office do any advanced procedure until you get in writing that your insurance will pay!. I have never, ever given any provider a negative review, but in my mind this is very poor business practice. They also sent my account to collections (again a first for me in 57 years of life) even though I made an initial payment of the balance on 8/19/24. I will also be pursuing a report with the BBB. I just want to save others from the same unfortunate experience.

I saw Dr. Dotson in the office and he was great! Super friendly and very efficient. I had very…read morelittle wait time. Great dentist!

The staff was excellent at their jobs. The hygienist did a spectacular job. The problem was with…read moreDr. Muller. He is a very nice person however he did little to no exam. He relied mostly on the x-rays of my teeth even though I was a brand new patient to him. The hygienist tried to bring his attention to a tooth that concerned both she and I but he did not take the time to really look at it. I have never experienced a dental exam (or lack thereof) like that before in my life. Usually the dentist looks in your mouth and taps around checking various teeth--none of that took place. It was like going to the doctor and they only look at lab work and never listen to your heart/lungs or check your blood pressure--but expect to know exactly what's wrong with you based just on your lab tests without actually looking at you! Crazy. I will not be going back.

Professional, courteous and knowledgeable staff. Helped relieved my sensitivity issue.read more

From the owner: Dr. Robert Hortman Dr. Kyle Carneyread more

Michelle Beall is the best hygienist in town. Also, Dr. Knaak is so kind and you can tell he really…read morecares about his patients.

The office was great and made me feel comfortable. I was the last patient of the day, and still got…read morea phone call later that evening to make sure everything was going ok. Couldn't ask for a better office and follow up care!!