Justin was early to appointment, clear about the estimate and the issues. he finished in less than…read more3 hours and both bathrooms have working showers again! he also spotted a dangerous situation in the basement and assisted in identifying remedies.

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

I've been using these folks for almost 30 years. They've put in geothermal furnaces for me in 2…read morehomes. They're always professional and fair. AND, they'll go the extra mile when needed (or asked for!) I just had to replace a 20-year old unit and the job got done smoothly, cleanly, and on time. I feel like the DeAngelis family are old friends!

We bought our AC unit from DeAngelis 2 years ago. This last week we found out from first energy…read moreour power grid was compromised 3 times over a 3 day period (animals twice getting into underground wires). The aftermath was our AC unit was knocked out of phase and just sounded terrible! We called DeAngelis as we were unaware of the power problems and they were amazing sending out very professional and courteous techs to investigate. They said they would 'stay' until we figure this out even though, as I said, the issue actually was power/grid related. The front office staff (Angela) responded immediately and was beyond cordial. The owner (Chris) also called to try to help fix an issue which turned out to be nothing to do with the unit after all. But what a mess for 3 days..... we were all stumped. This is the type of company you want to do business with. They stick with you and want nothing more than to fix the issue. And they never even charged us for two visits. I can't say enough about them and their customer service - an art that is lost on so many contractors these days! Use them. You won't regret it.

New preferred customer. Our service rep was knowledgeable , courteous, and professional. Answered…read moreall my questions and concerns. The reason the review isn't 5 star is he quoted $200 plus to replace humidifier filter for our carrier furnace. I bought 2 replacement filters last year for $29 and replaced myself in about 3 minutes.

Very mixed feelings about writing this review, I've never been treated this way and made feel so…read moreuncomfortable. I had P.K. Wadsworth come out to look at my hot water tank cause I had no hot water. While the plumber was here I guess his manager Jeremy stopped in to do a spot check on him? They were in the basement together for about 10-15min when they came up i expected the plumber to do the talking but no Jeremy hardly let him say a word. He told me the age of the tank and that it's about time to replace or I'll just be chasing repair cost from here on out. I told him I'd have to talk it over with my husband he'll be home at 3. That's not what he wanted to hear, he continued to try to get me to call my husband at work or to just go ahead and make the decision so my husband would have a hot shower when he got home. I continued to say no I need to wait for him to get home so we can go over finances. What was said next will never leave my mind, Jeremy says "I bet youd loik good in a cokd shower, I'll take $150 off the tank install if i could see that" I was so upset that a manager of this reputable company was saying this to me. I told him to immediately get out of my house and to never return. He laughed as he walked out the door. I hope this helps other women if your gonna be home alone while this company comes out don't hesitate to have someone with you. My husband has called the office asking to speak with him multiple times and he continually is dodging us. A letter to the BBB will be going out this week. This is regarding the manager Jeremy all other employees we've encountered so far have been great.

Martinov replaced our AC at a price significantly lower than multiple other quotes. The work was…read moredone promptly and (so far as I can tell) very well. We then needed to have them come out for an emergency furnace repair this winter. Not only were they there in less than an hour, they also were able to make the repair (cleaning the flame sensor) without any unnecessary charges or hassle.

So when you're looking for an HVAC contractor/ repair facility, what's your ideal?…read moreMine is one who is honest, has the customer's well-being driving his recommendations, is conscientious, fairly priced, and "owns" his work. I don't think I can say enough positive about this firm or it's owner. My whole house air conditioner's compressor died. He said he could replace the compressor, but this is the last year parts would be available for this unit, ( it's gotta be 25 years old.). It would cost about half of what a new unit would cost, and any future repairs would likely not be possible. We went with the new unit. The next day my house and yard were swarming with HVAC guys. One team replacing the unit outside, the other in the attic removing the old coil,evaporator pan, etc. and replacing them with new. There were, at various times during the day, two company trucks and three private cars parked in our drive, all engaged in the job. Finished in one day, a technician dropped by the next day to check out how things looked in the attic, ( I found out later it had to do with the drainage of the pan and such.) Unfortunately as we had just experienced a huge rare August cool-down, we hadn't turned on the air as of the time of checkup. The next day the heat returned the air went on and all was well until my wife went through the room below the newly replaced coil and pan, and the ceiling was dripping water and sloughing the plaster topcoat from the ceiling. The evaporator pan was not draining properly. Despite the fact that it was about 8:20PM, the contractor raced over, rigged a temporary fix to drain the water outside, and said he would take care of the cost of the repairs. The drywall guys are scheduled to come Monday. So this contractor knew enough to do a drainage check the day after the install, but as luck would have it, the check took place before the problem could have appeared, due to our not having turned on the air, and rather than trying to turn the "finger of blame" towards me for whatever reason, he was appreciative that I wasn't yelling and screaming about the damage, and just said he'd cover the expense. Kudos to him and his upbringing for being honest, forthright and acting with integrity regarding the entire affair. He's definitely my "go to" guy!

The heatwave in June reminded me that we needed to get our A/C serviced to make sure all was well…read more Talked to Tony, the owner, to set up our appointment. Very nice guy. Price was right in range of what I expected to pay. Tony made sure I understood the process and that all my questions were answered. The day of service, the tech was great. Arrived promptly, was well-mannered, and explained everything well both before and after. He did all the needed work in about an hour and that was that. We will very much be using this company in the future.

Hello all I needed a new HVAC company my guy retired. ( good luck to him ) Now on to the New Guy,…read morelol. Tony Brunner got my attention by giving me a date and time of service, the very next morning before we even spoke. I liked that first, then after speaking with him I felt comfortable scheduling service. Robert the service tech was great on time, quick and efficient with a reasonable cost for ac/furnace inspection. All systems running smoothly Thank you for taking the time out of your busy day to read my review!

Last winter, my furnace was making noises I wasn't used to and being the worrier I am, I feared my…read morefurnace was on its last leg. I called the big name, highly advertised, HVAC company for a tune up and they told me not to "waste money on any more maintenance, because it's on borrowed time." That company quoted me a price to replace it and that forced me to shop around... and I'm so glad I did. A buddy of mine gave me Bobby's (owner/operator of East End) number. I called him out to my home to get a quote for a new furnace and ac unit. He was on time, polite, and genuine. He took a genuine interest in our life and our needs (became obvious on his next visit 5mths later when he came to upkeep our old unit we almost replaced. He asked for updates on life events we shared on his last visit ) He looked at our set up and was very reassuring as we had more life out of our furnace! He didn't scare us into a sale, he only sold us on himself, his work, and his price ($1k+ cheaper than his competitors) Overall, I recommend East End and Bobby very highly. It's hard to find someone who is honest AND provides exceptional work. Your search stops with East End.

Great company! Fast service, went the extra mile to make sure that my furnace was properly working…read moreand heating! Very knowledgeable asked questions and he took the time to show me the ins and outs of how my boiler works. Prices are extremely fair and was there within a few hours of contacting will being using East End in the future!

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!