I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

I own 3 properties in the Kansas area. The property manager from Overland Park Management has…read moremanaged them for the past 3 years.. He is professional and prompt with monthly statements. If the property needs any type of updating Overland Park Management has receipts for materials and the work done is well documented. I have shopped around and the service and price you get from them is well above other local companies. We are very happy with how our homes are kept and how well they are being maintained. I highly recommend them.

From the owner: Rental Property Management. We specialize in residential and small commercial properties. Managing…read morevarious types of investment properties from single family homes to multi-unit apartment buildings to strip malls. Our "good steward" philosophy ensures you receive diligent, professional and loyal service for years to come.

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

They scam their tenants. After months of going back and forth about black mold and flooding in a…read morehome we were renting. I finally said we needed to move. They didn't have a property that accommodated our family so I was told by Rick and Andrea that they spoke with the owners and we could change our lease from a 2 year to a 1 year and we could move out. Ok great! We began to move out. Prior to us leaving Rick asked if I would allow people to come and view the property sure. I didn't care I wanted out because the mold was making my kids sick. After moving out and doing the final walk through with Rick he said everything was good I handed over the keys and left. Now after over 30 days I called and spoke with Ryan who is now the property manager that we did not receive our deposit back. Due to fees associated to us moving out. I assured Ryan I had spoken with Rick and Andrea and I was told we would not have any issues and with getting our deposit back as long as the property was in good condition. I also expressed to them I was trying to avoid having to take legal matters and add medical fees and more due to this issue. I had been battling them with the flooding and mold for the entire time I was a tenant. Conveniently every time I call Rick not Andrea is in the office. I'm so frustrated and I've had to do this with our previous landlord and took them to court and won our deposit and more because of how they ran a business. I was trying to avoid having it do it again. I've called and left messages no one returns calls you have to call multiple times. I don't understand how a company can run a successful business like this. It's sad some people don't know their tenant rights. Please before you rent from them or hire them know that they are a for profit company and care about the dollar over morals. I will update this review after the legal proceedings. Here are a few pictures of the condition of our basement. That we paid for monthly and was told it was a livable space. After mailing a certified letter of 14 day to return deposit or going to court. I was finally contacted by Rick and he confirmed what we had previously discussed and apologized for Ryan not knowing the situation. I will be getting my deposit back. It's sad that it had to come to this but I'm glad it has been rectified.

If zero stars were an option, that is what we would choose. Jeremy Brenaman talks a good game and…read moreis very convincing both on the phone and in person. However, we wish we had read the reviews before signing with him to manage a single rental home. We had issues from the start when the contract was different than the terms discussed on the phone. It took significant time and effort to rectify while the house sat vacant. Numerous emails and voice mails remained unanswered once the contract was signed to get any kind of update on activity. We cancelled our contract and marketed the home ourselves. Within 3 days we had dozens of interested parties and nealy a dozen applicants. The home was rented quickly. We had placed $100 in our PMI account for future expenses when we signed the initial contract. We have repeatedly tried to contact Jeremy for that to be returned to us and have received no response. He signs his email "doing whatever it takes to earn your business". What a joke!

highly recommend renting from someone else if you value your health and money. Rented my family a…read morehouse infested with mold and are trying to rent it again in the same condition. BEWARE!!!

Please stay away if you have any sense . We have been paying almost $3000 a month for a home that…read moreis falling apart at the seams ... mold growing in our basement for months that the property manager won't fix . I promise you RUN