I am more than impressed with this business, more directly, its owner…read more
Last weekend, on a Sunday around noon, I called A1 Gutters to have them come by to give me an estimate to clean my gutters. Within an hour, the owner was in my driveway, giving my gutters the once over. He gave me an estimate, I asked when he could do the cleaning, and he told me he could have them done for me the next day. We shook hands, he gave me his card, and I told him I'd discuss with my wife and call him back either way.
After having that discussion, we agreed to have him work his magic. He let me know that he'd be at the house after noon, but the next day he called around 10 and asked if he could come early. Given him the ok, he and his crew arrived and performed the job as requested.
Mind you, this isn't some kid and a ladder - it's a full fledged business and it operates as one. The gutters got cleaned and there was no evidence of him doing that other than completely cleaned gutters!
Later in the week I was leaving for work and found that my windshield washer was empty. I got the hose from the side of the house, and noted that it must have been used for the gutter cleaning because the nozzle was off and laying on the ground. I turned the water on and had two outlets for water - the one I was expecting and the one that got cut when the gutter guys gang used it.
I got to work and called him, to ask if he knew anything about my damaged hose. He didn't deny having it cut - he said, and I fully believe him - that he didn't know anything about it but asked the type and length of the hose. He told me that he would have its replacement to my house by the end of the day.
He didn't question me or ask how I knew he cut it - or anything - he took full responsibility and said he'd provide a replacement.
Needless to say, I was more than happy with his agreement. I thanked him - more than once - and hung up the phone. Less than 10 minutes later, my phone rang again, and it was Eric. He said that he mentioned this to his team, who said they forgot to let him know about the hose and that they also damaged the one in the back yard. Not only did he take responsibility for the one I knew about - he told me about the other one... Mind you, I would have figured it out when I went to use it in the spring time - but to me, his taking responsibility to both hoses damage was priceless.
I've found an honest, trustworthy, respectable gutter cleaning service who I'll call and recommend to anyone needing that service. He's an honest man, who provides a needed service at a fair and reasonable price, who will be called the next time my gutters need to be cleaned.
Give him a call - you won't be disappointed!
