Never showed two times despite verifying appointment I…read morewould recommend you avoid them

I made an appointment for May 8, weeks ahead of time. I asked for a chimney sweeping and an…read moreestimate on a chimney cap. I drove down from Boston area to meet him when he came to the house. He never showed up. They never called to cancel. Finally I canceled by text that evening, and subsequently, received multiple nasty, hostile, insulting texts from Courtney. He called me stupid....it was raining out and how could he do waterproofing.... which I NEVER asked for. He said he bought a chimney cap and now he's stuck with it. He bought it without consulting me and without a price estimate.I would recommend finding someone else. Very shady business practices.

A wonderful experience from my first phone call to the installation of my first chimney cap. I…read morecouldn't be happier!!!! Thank you everyone.

Sandwich came out to replace the chimney for our hot water heater. Their reputation preceded them…read moreas they came highly recommended by several people in town, including our property manager. They installed the replacement beautifully, for a reasonable cost, with great communication, care, and integrity. Can't recommend this small business enough. Thank you!

Let me start off by saying that Dan and the Advance Chimney crew are AMAZING!…read more We initially brought Dan out to assess our wood pellet stove in our new home that hadn't been kept up by the previous owner. We had such a pleasant experience with Advance Chimney with the assessment, cleaning, and reinstallation of the stove; so much so that we asked Dan if he could revamp the area where he reinstalled our wood pellet stove to give it a more fireplace feel. After taking him up on his recommendation to pick out materials from a local concrete supply store, Dan picked up our materials and returned to the house within a month to install everything. The finished product was EVERYTHING that we had imagined! (See photos attached!) In working on several projects in our home over the past couple of months, we've had interactions with A LOT of contractors and workers. I have over a decade of experience in customer service, so I tend to be a tough critic. Some experiences have been awful with folks having no regard for our time, space, or not delivering on what was promised to us. Dan has been the complete opposite. He's such an awesome person to work with and has been so patient. He's taken the time to answer all our questions (this is our first time operating a wood pellet stove) and demonstrate the use of the stove on more than one occasion. He and his staff are kind, helpful, respectful, and an absolute pleasure to be around. They came when they were scheduled and we received a reminder for the appointment. He also laid down protective materials on our newly refinished hardwood floors while completing the work and kept noise at a minimum as he completed the job while we worked remotely in another room. I cannot thank these guys enough for bringing our vision to life!I can say with complete confidence that Advance Chimney has gained a customer for life. If you are in need of chimney/fireplace/wood stove services, please save yourself some time and look no further - Dan and his crew have you covered!

Advanced Chimney from start to finish has exceeded expectation - highly recommended! They worked on…read moretwo homes for me in Chatham and Orleans - which has "limited" chimney service choices - so glad to have found them. My realtor spouse had found them - also had great experiences with them. Honest service is a 5 star they earned! Thank you.

I will post again in July after the work is done, but I can say that they have been very responsive…read moreto my inquiries which has made my conversation with the insurance company much easier.

We had water coming down to the basement.ken from old time chimney sweep went up on the roof and…read morefound that the guy who rebuilt the chimney never finished the top of it. ken finished the flue and capped it. Very professional.took pictures of before and after. Hard to find a company with integrity. Honest and great quality work. I highly reccomend them

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!

These folks always do exceptional work on my gas fireplace. Their schedule is usually flexible and…read moreI can get them within a couple of days if I really need them. I find that their price is competitive and a great value for the service. I would highly recommend this company when it comes to utilizing them for your gas fireplace needs.

The Stove Place II Harwich Port, MA…read more My wife and I (Orleans, MA) had to replace our gas fireplace insert recently and The Stove Place 2 (in Harwich Port, MA) was highly recommended to us by several people. Although we initially thought our old gas fireplace simply needed servicing, it quickly became apparent that a total replacement was necessary. We visited The Stove Place 2's Harwich Port shop and spoke with Jeff, the owner. Jeff is a plain-spoken, straight shooter - the only kind I want to work with. He advised us on the models most likely to fit our current firebox, and what our installation options might be. Jeff really knows his business, so we were quickly able to choose the best solution for us. The people we worked with for the actual installation - Jeff, Bob, Dave, and Kent - were fantastic! I do not say this lightly, as I am a fairly tough critic. In short, they did what they said they would do when they said they would do it, and they did it well. Pricing was more than fair, and the customer attention was incredible. That's getting harder and harder to say that these days! Bottom line, if you live on Cape Cod and your fireplace (gas insert or otherwise) needs attention, you owe it to yourself to contact The Stove Place 2. I don't write many reviews, but I mean every word of this one - take that as my highest recommendation.