I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

WARNING: Do NOT hire this company to do anything for you. The absolute worst customer service I…read morehave ever experienced (and I've been a Comcast customer for a while). Long story short, they were no call + no shows TWICE, showed up one day at our back door UNANNOUNCED at 8am on a day we did not have them scheduled to come out, did not answer their phone or return our voicemails. And then when we finally did get a hold of them they just decided they were gonna cancel the job for no good reason and charged us a restocking fee AND $100 for the time they showed up unannounced. And the cherry on top of this shit-cake was they actually hung up on me while I was talking to them. YOU HAVE BEEN WARNED!

From the owner: Tootle Chimney Sweep's has over 30 years experience serving your chimney and heating needs. We…read moreoffer repair, maintenance, and installation of stoves, fireplaces, and heating inserts. We also offer Video Chim Scan Inspectional Services.

Long time customer. Purchased solar panels, pellet stoves, and wood pellets…read more Absolute terrible customer service. What happened? Originally went with this company because they were trustworthy, had great prices, and where very knowledgeable. But the service and communication is really bad. I have been calling every 2 or 3 days over the past 4 - 5 months and I NEVER get a call back. Leaving calm messages on their answering system, being told by the receptionist that someone will get back to you. Not ONE call back, EVER. A quarter of my solar panels have not been operating for over 6 months. Can't get anyone to respond. Spent $40,000+ on solar panels with no support. They used to be a great local company that provided upstanding service and great prices but no longer. Try for yourself. Give them a call and see what happens. Good luck.

Ordered pellets from Acushnet for the first time. The delivery didn't happen on the scheduled day…read more Called the next day and was informed they would be coming on Saturday to drop the pellets. The guys were friendly and hard working. Sometimes things don't go as planned, and that's ok. In this day and age I think patients goes a long way. Thanks for making the drop - I will be ordering from you again.

Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

We recently bought a home on the cape and wanted to have our chimney cleaned and inspected. Brian…read moreand his crew came and did a fantastic job. They covered my living room with tarps and left my living room spotless. The outside of the chimney needed more attention, and Brian gave me a few options which were reasonable. We picked a date and Safe Sweep showed up on time and chipped away loose stucco and repaired my chimney like new! I would highly recommend Safe Sweep Chimney. Karl H

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

Pellet stove cleaning. Dave was very thorough and friendly…read more Very knowledgeable and for a very dirty job he kept everything clean leaving no mess afterward. We appreciated his advice on what attention the stove needed when we asked. Thank you!

Scammer. Took my money and never did the job. When I called him out on it, he blocked me and has…read moreghosted me.

Honest and hardworking with old school customer service, hard to find combination nowadays. Steve…read morehelped with a project that no one else would. He was fair with his pricing and did an amazing job. Highly recommended!

Great service and very fair prices. They were able to fit in a cleaning appointment for me during…read morethe busy season and were very professional and did an awesome job. I would highly recommend their services.

Mike and his crew are clean, on time, conscientious and knowledgeable…read more I am a Real Estate Broker and recommend Firehouse to new home buyers and sellers to be sure the chimney is safe. Firehouse has never let me down on a referral and do a great job on my own home.

Today J T was the Master Electrician who completed our scheduled electrical inspection. His…read moreprofessionalism and knowledge was extremely helpful with excellent communication skills for the issues found and for our repair options that were able to be completed today. It is always great working with Cotti-Johnson work crew's. Thank You

Cotti - Johnson pricing is "EXCESSIVE". They appear to take advantage of people who have no…read moreplumbing or HVAC experience or knowledge. Note: They charge in the neighborhood of $115.00 just to provide a quote (with no actual work completed). They refuse to quote pricing on basic jobs (i.e. valve installation etc.) over the phone. Stay away! There are much better and cost effective options available to you. Buyer beware!