I rarely leave negative reviews, but my experience with rooms to go was truly disappointing from start to finish. I spent over $4,000 here and have had continuous issues, not just with the products, but with the complete lack of accountability from the staff and management. The saleswoman who handled my purchase used sketchy sales tactics and made repeated mistakes: she sent the wrong items twice, and when replacements finally arrived, several pieces were damaged. Instead of apologizing or trying to make things right, she was rude, condescending, and dismissive -- even gaslighting me about what had been discussed and insisting her manager wasn't available (which turned out to be untrue). When I finally spoke with a manager, I expected professionalism and a clear resolution. Instead, he defended his employee, and showed zero concern for the inconvenience caused. To make matters worse, customer service promised that a regional manager would contact me, but that follow-up never happened. Because of their repeated mistakes, I had to take time off work five separate times to accommodate deliveries and exchanges. Having multiple delivery crews in and out of my home over and over was not only inconvenient, but incredibly frustrating -- especially when the issues were entirely the store's fault. After spending thousands of dollars, I expected quality service and accountability, not excuses and indifference. This experience has been stressful, time-consuming, and disappointing at every level. Save yourself the frustration -- there are plenty of furniture stores that value their customers and handle issues with integrity. Unfortunately, this is not one of them. read more

Bait and switch. Buyers Beware. They list furniture for discounted prices, but when you go to actually purchase it they say it was an error, but that they can sell you something else for a discounted price. Dishonest and manipulative. read more

Rooms To Go - Listed for $34 as an on floor sell off. Went to purchase, they acted weird, then tried to say it was a different chair. Read the tag. - Furniture Stores Near Me - Charlotte, North Carolina

I bought furniture, around $7000 worth, a month ago. Paid for extra warranties and the furniture was crap. stay away from Rooms 2 Go

WISH I COULD GIVE NEGATIVE STARS...DON'T SHOP HERE! HORRIBLE PRODUCT. 10 months into our new sectional, and several parts of the fabric where no one even sits is fraying and balling. There are only 2 of us and we are adults. I called and a tech came out and said it should not be happening and we would get a replacement. A few days later I get a call telling me this is not a mfg. defect, but normal wear of the furniture. REALLY? 2 adults, 10 month old furniture. Even if we had purchased the extended warranty they would not have covered it as they kept saying it was the way we used the furniture. Isn't it meant to be sat on and NOT fray and ball up in less than a year?!!! NEVER NEVER NEVER AGAIN. VERY DISAPPOINTED AND APPAULED BY THE LACK OF QUALITY AND SERVICE. read more

I had a very good experience with Rooms to Go in the past. Customer Service send out the Tech promptly to fix some issues. Will purchase again. I am now looking for bedroom area rugs. read more

Don't use their credit system! I pay my bill on time never missed a payment but they periodically lower the amount available to borrow which negatively impacts my credit score overall! Ridiculous business practice harmful to the customer and the interest is outrageous! read more

I purchased ordered my Cordelia love seat, couch, and ottoman in June. They arrived not fully sewn, stuffed, or stapled. The furniture was replaced/ re-delivered two more times over three months, each time progressivley worse. It has all been picked up and returned for more than a month and still they are unable to provide the full refund I was assured. What a hassle! I feel scammed and frustrated. I wiated 6 months for couches and over a month for a refund. See photos. Be warned. Fyi...the peolpe at the actual store have all benn lovely, although unable to make things right with manufacturing and billing issues. This is a systemic issue at the highest level. read more

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Wonderful salesperson and we are extremely happy with our extra large couch. Very comfortable.

Had a pretty good experience, Jermaine helped show us the sleeper sofas he was super helpful and Jimmy checked us out when we were finished shopping. When I checked the receipt I saw a $130 protection plan which Jimmy did not mention and frankly I would not have purchased-that felt like a dirty move to tag it on like that. There was a good range of options and we could upgrade the mattress on the sleeper which I liked. They have delivery and set up available for $90 I think that's a little high but okay. Manager saw the review, reached out to me and refunded the protection plan. Appreciate it, she was totally kind about it! read more

Before shopping here, be sure to read all the one star reviews. There is a reason for them. I walked in and within one minute I was swarmed by two sales people. The more aggressive of the two approached me very close and I told him I was looking for all intensive purposes their scratch and dent. He didn't even bat an eye and he said "Well you won't find it here you have to go to our warehouse". Then he turned around and walked away. I saw his back before I even walked out of the door. I'm still sitting in their parking lot as I type this. It was a long drive for me to come here. Would not recommend to anyone. read more

We went in for a couch and they had a great selection. Richard was great!! He explained the price cards and then gave us our space to browse which we really liked. He was really patient explaining the process and helpful to make sure we got our new couch as soon as possible. We can't wait for the delivery! read more

WOW! In the past 30 days of waiting for a couch, I was called 4 times, emailed and SMS texted 17 times and guess what, they still blew the time for delivery. While their prices LOOK appealing, I can assure you that is only 1/2 the story, because their back end service is weak at best. They have poorly trained support people (and I spoke with a great many of them to TRY to get this delivered...I still have no furniture. My experience can be compared to a real sexy stupid girl...she looks good on the outside and the moment she opens her mouth, all you want to do is figure a way out of there. Don't stick around for the nightcap...get out NOW, save the pain and walk out of the store read more

Rod & Tasha sold us our new fluffy cloud sectional! We are in love with it, can't wait to get it delivered. Great service and great prices!

I should have listened to the reviews on yelp! I hate ABSOLUTELY HATE this rooms to go. I am probably one of the nicest people in the world and I had to be so rude to the sales person here. Everything is ridiculous here. No organization what so ever. The sales people are liars and all over the place. They don't honor sales or coupons. They also charge separate delivery fees for different sets. This place needs to be shut all the way down! Spending 4K and not being told thank you or receiving any type of customer service is ridiculous! read more

I had a great experience with this Rooms to Go location. At a time when most furniture stores have their items on back order, I was able to find exactly what I was looking for and my sectional was delivered in less that three weeks. My delivery was right on time and the delivery men were very efficient! read more

I went to the store and asked for a medium hybrid, king size mattress. The associate took me to a bed that I thought was what I asked for. He also tried to tell me that if I did not purchase the mattress protector from the store, my mattress will not be covered under the warranty. None of this was true. I spoke with a sales rep, over the phone and they laughed and said that doesn't even make sense. I also learned that he sold me the wrong mattress. The mattress in the store was much softer, and the one I received they say has to be broken in. I have had the mattress for 7-8 months now and have had to purchase a mattress pad. This was not a cheap purchase and I am very disappointed and upset with the in store service I received. When the mattress came, there is no indication of it is the correct mattress on the tag (I.e. last name) , and I immediately called customer service. They explained the numbers matched so it must be correct. Do not purchase from them! The quality of the product and the customer service (store reps) are not up to par. read more

Have been a long time customer, but sofa bed had a structural defect which they fixed. However the fix did not last and when it failed again they refused to fix because it was now out of warranty. There should be some kind of guarantee on repair work. Picture attached. read more

Rooms To Go - Structural defect under sofa - Furniture Stores Near Me - Charlotte, North Carolina

I worked with Angel. He was very helpful and knew his products. Great personality and salesman.

Nice furniture a lot of choices just don't buy leather it's not worth it the leather fades after a couple of months and if you don't have a warranty or buy a plan your out of luck read more

Sub par service. However if the quality is good who cares about the service. Rooms to go offers cheap ass furniture. They have no real wood at all. The show room is cheesy. The salesmen sit on their phone an text. I would too if I didnt I didnt beleive in what I had to sell. I am amazed because NC raves about being the furniture capital of the US. Lie!!! Shit ass furniture who preys on credit customers. Hahahahha. This place is a joke. read more

We walked in on a busy President's Day weekend. We were not greeted by a sales person and walked around looking at rather big ticket items. The specs were not accurate (color swatches, pricing, material, etc.). When a sales associate caught up with us 45 minutes into our search, I was FLOORED when the older man said to me, "Listen to your husband." He lost OUR interest in anything right there. Who says that?!? We went off to a higher end outfitter where there's quality products AND service!!! read more

I recently moved to NC and needed to furnish a townhome fairly quickly. Despite proactively ordering the furniture in August, and scheduling delivery 3 weeks in advance, the experience has been frustrating and disappointing. The couch came with missing parts, making the sectional unusable and at different heights (missing legs on chaise). I was assured by the delivery technicians, that customer service would rectify immediately. 4 weeks later, I still do not have a couch that is assembled or complete. Multiple managers in both customer service, and at the store directly have done NOTHING to help rectify the issue. They refuse to be accountable, and continue to pass the buck onto a new department to resolve. I requested that the couch be picked up and returned, in which I was told since I "owned it" for more than 15 days- a return was no longer an option. The customer service is non existent and the multiple associates that I encountered had zero interest or capabilities to engage in professional customer service. The general manager at the Independence Drive store, "Frank" is conveniently always unavailable, and has yet to follow up or offer a proactive solution. My suggestion is to pay more for a distributor that stands behind their products and their customer service. This is not the case at Rooms To Go- the only thing I find reputable in their name is "To Go" to another furniture store. read more

They have been nothing but kind and helpful during the buying process. I had two couches that would not fit and they have been more than amazing at customer service at this location. Thanks Tripp and Loranne. read more

My experience was great at this location. I was shopping for furniture for my daughters bedroom on a very tight budget. The Manager, Heron Loaing, went above and beyond to make sure my daughter had a bedroom she could be proud of and deserved. He was involved with all details from beginning to end and I cried at how nice he treated us, made sure we got what we wanted and we left knowing we will always come back. read more

By any means possible, stay away from Takeyia Harrris, the so called Office Manager. She is rude, unprofessional, disrespectful and incompetent. It took forever to get a refund/credit to my account for monies that I had paid. My overall experience with this Store was horrible. I had the displeasure to visit this store to purchase a bedroom set. The salesperson was very unknowledgeable of the product. Very slow and inefficient. She Had a very unpleasant disposition, and act as if she really didn't want my business. I just want to let the general public know about the level service that this store is very capable of. read more

I did not have the same experience everyone else had. My wife went there earlier in the day and met with a nice sales woman named Carmen. My wife found a few things she liked so we went back last night. Carmen was with a customer but came and met us shortly thereafter. She was very patient and knowledgeable showing us around the store so we can try to see all of the options in the store for what we were looking for. I don't know if they asked my wife about the protection plan, but I was planning on signing up for it anyways since we have two dogs. I'll be sure to update this if I get all of the annoying calls or horrible service going forward, but so far so good. read more

I got a new sofa less then 4 months ago and after 3 months the frame broke. even though i have a 1 year warranty i was told this is not a defect sorry. was told "Someone must have jumped on it" well i am a single guy with no kids and i can assure you i don't jump on my sofa at 40 years old. Thanks for nothing Rooms to go! BEWARE THEY DO NOT STAND BY THEIR PRODUCTS read more

APPALLING customer service. Be Warned: "Once the furniture is in your home you cannot return or exchange it." If you buy a piece of furniture or a rug and figure out it doesn't work, too bad. read more

We are still in the middle of a horrific situation with this company. We moved to Charlotte 2 months ago, and shopping for furniture was one of the first things we did. We bought multiple rooms worth of furniture and spent many thousands of dollars at the store. We waited 10 days for our first delivery. The delivery guy says there is a part missing from our king sized bedframe and he can not put the bed together, so put the 4 huge boxes containing the bedframe in our garage. Also the coffee table was not in stock, and the dining room table has a large chip right on the top. He assures us he will let the company know, and that they would call me. Several days go by (over new years holiday, so I gave them a few days before calling). I call customer service, and they tell me the delivery guy did'nt report anything, and they would resend the furniture. The next week-same delivery guy comes and drops off the coffee table. He sees the boxes still in the garage and laughs, saying oh I see they still have'nt fixed your stuff. He quickly leaves, and I notice the entire corner of the table is crushed and broken in several spots. I run out to the front of my house, and flag the guy down to take back the broken piece, and he gets in his truck and ignores me, then leaves. I call customer service again, and again reschedule yet another delivery. Another week goes by and a new delivery crew arrives. They do not have the dining room table. They inspect the bedframe boxes and say there is nothing missing, that it is likely that the first guy did'nt feel like putting it together, and that he has done this before. They brought a new bed and put it together, but the footboard is damaged. They checked the one in the garage, and it also is damaged. They brought another coffee table, which was fine. I am livid at this point about the first delivery guy and the continued deliveries of broken and missing items. I call the store, I called customer service multiple times. I told them if they sent this driver to my home again, that I was not letting him in. I was assured that my chart would be "red flagged", and a supervisor would call me by the end of the day. No one ever called. I called both back the next day, and scheduled delivery number 4. On this delivery, the damaged bed frame was replaced, and the delivery guy tells me that the first time, it was not put together correctly and we are lucky it did not break. They brought another dining room table-this one had a huge amount of damage. They showed it to me on the truck and did not bring it in my home. Calls again to customer service, where I'm told they will send someone to fix the chip instead. Several more days go by, and a man comes bright and early at 8am on a Saturday. He is in my home for seconds, and tells me they dont repair table tops because it is too noticeable, takes a picture, and leaves. He asks if I told them where the chip was, as it is their policy to never attempt to repair a table top (and yes they were well aware it was on tabletop). I call the manager at the store again, he is on vacation. I am told there is another manager who will call me back in a few minutes. He never calls. I call customer service and somehow wind up talking to a supervisor and have set up a 6th delivery to my home for next week. The people in the store were very nice, and the undamaged pieces are nice. Their customer service, follow through, and delivery are horrendous! There are a few pieces I really liked and planned to order once we got the house set up more, but there is no way I am ever purchasing from rooms to go again! read more

No stars! Terrible company. We paid an $80 delivery fee for them to deliver the wrong furniture. Then the drivers refused to take it back. We couldn't even walk through the room because the wrong furniture they left was way too big for the room. When we called about this I spoke with Hamilton (the store mgr.) who refused to pick up the wrong piece of furniture. They wanted us to wait 5 days for them to come get it. I explained to him that we have relatives coming to stay the next day and we don't have room in our house for this to stay. I then explained to him that I wanted a refund and I was going to put this furniture out in the front yard and they can pick it up whenever they want. I was told that if I did that and it were to get stolen that I would not get a refund. At this point I called the Rooms to go corporate office where I was on hold for 30 mins. When Laura answered she was absolutely NO help. She told me that it was the stores responsibility to fix the problem. She didn't even reach out to the store to confront the situation. She told me that I was responsible for their product inside of my house for 5 days and that I should take good care of it. I WILL NOT be responsible for someone else's products in my house! $1000 worth of merchandise that they want me to take care of for them! What a joke! This is all their responsibility that they cant live up to or in any way correct. At this point I had to pay a neighbor to use his truck to drop it off at their store for me to get a refund. This company is ridiculous. Will never do business with them again and I suggest you do the same. read more

I went for the New Years sale for a living room set. There were several lovely pieces there and a man named Edward came to help us. This gentleman was nice enough but I could tell something was wrong. He was very sweaty and his eyes were red but it was when he got close to us that my husband and I could smell the marijuana. And the alcohol! He tried to show us some different arrangements and was clearly fumbling around. We were trying to be nice but it was so uncomfortable. Every time he got close I had to hold my breath. As we walked around we looked at the other people working there and it was as if no one else noticed this man's behavior. We left very unsatisfied. Every time I see a Rooms To Go commercial I think about it now. I would not ever go to this store at least-- it is apparently acceptable to put drug addicts and drunks on the sales floor in front of the customers read more

Horrible experience. We bought around $2300 worth of furniture and set up a pick up date 6 days out. Within a day, we were getting phone calls at work asking when we were going to pick it up. In one day alone, we got 3 calls. When I picked up the furniture, early I might add, we were met by an unapologetic manager who argued with his employee and then with us. read more

Their service is horrible, in the store and on the 800 service number, and even their delivery guys whine about their job and don't even do it correctly. read more

I wish I could give negative stars. worst service ever. their "maintenance guy' came into my house, and instead of having a simple bolt to fix their weak chairs, he used a self tapping screw to just screw the base into the wood and completely ruined my $1000 dining set. Tells my roomate, "yea, those guys at the warehouse don't assemble chairs right"... DOES NOT do a courtesy check just to tighten screws on the other 3 chairs I have, so 3 days later another one broke. Was in such a rush to get out, That worker I hope will never enter peoples houses again and ruin their personal items. So I call customer service to talk to a manager. Did I get one? NOPE. some rep tells me they will send a new chair out.... OK! i'm calmed down now... But wait there's more... they then proceed to email, text, phone call after phone call after phone call from robots and people. probable 19 times to verify delivery between 3-7pm on today's date. Well sure enough i had to take the time off from work to make sure i was here at 3pm. It's currently 6:30pm and I'm still waiting. Never again will I ever do business here and will continue to spread the word that this place sucks. read more

Rooms To Go @ E Independence Blvd is trash. I had the worse experience with them Yesterday and I will never buy anything else from them. I bought a bedroom set for my 8 year old daughter, the set came yesterday. They put half of the bed together and while they were doing that the 3rd driver tried to take the desser off the truck by himself. I heard a crack from the kitchen I thought to myself they are going to tell me there's a scratch, Scratch was an understatement. The whole top of the dresser came apart and the screws were coming up. The driver says you can keep the dresser and we will order another one. I said to him are you crazy I should leave a broken dresser in my 8 year olds room to get hurt, No I am refusing it. Also they did not have the Canopy for my baby's bed, 2 strikes. So I called the store. The sales person tells me I have to come to the store to redo the paper work for the financing. I don't live right around the corner so I went to the store of course pissed. I get there the sales lady was nonchalant really didn't care so we go straight to the computers where they finish the orders. All of them were nonchalant, not empathetic to the situation, they hear me ranting and raving and absolutely nothing. The finance people had everything right on their end, It was the store that screwed up everything. You can't just try to sell merchandise you have to take time to go through your orders to make sure you give your customers exceptional service. So I said you guys inconvenienced me I had to burn gas for something that could have been done over the phone, I should be compensated with a discount off this order. Nothing again, I said to them I am going to report you guys to Corporate because no one is professional here at this outfit. Again Nothing, they are like corpses. I will NEVER do business with them again. The workers need to be returned to training so they can know how to deal with customers. What happened to "The Customers Always Right" there's no more of that. Spoke with Corporate this morning and I'm not completely satisfied. I received a $50 coupon for the next purchase and I explained already there will NEVER be a next time. Rooms to Go makes over a Billion dollars a year and how do they accomplish that by customers. The customers are the keystone to your company. How many bad reviews does your company have to get for something to be done. I am going to blast them on every social media platform I have. Something has to give out here. People are so fast to take your money but once they get your money, screw you. They need to revamp their whole system to hire ppl that really love their job and is there to truly help the customers. No Thumbs up. read more

My experience at this particular store was great the salesman named Steve helped my wife and I although we drove him crazy most likely with all of our constant changes and adjustments. He tried his utmost to ensure that we had all the financial help we could receive from the lending company through Rooms to go. His attitude was great and even called the next day to help us get our furniture even early. I say go to this Rooms to go and speak to Steve he will take care of you like he took care of us. read more

Haven't even got to store yet,tried to order online and pay for it,They said I couldn't,I mean really,get with the times,Last time I ordered a sofa,They cut sofa as it was delivered,took way to long to get another one,Was cut off on phone call had to listen to way to much crap before I actually talked to salesperson,Why am I going there to get a tv console I saw in sales paper,guess I'm a gluten for punishment,and then found out you gotta pay for delivery,if not I'll have to go 2 hrs away,to Durham,or Fayetville,who knows,2 different people told me 2 different places,Hope my day gets better When I get there. read more

The store itself was good. The salesman was a little pushy but he was trying to sell. My experience after I walked out of the store was TERRIBLE. I will NEVER buy from Rooms To Go again. It was awful. After waiting almost 2 weeks to get my couch, the delivery people forgot the legs to the ottoman. They told us they would overnight the legs when they got back to the warehouse and that they were easy enough for us to install or we could set up a service appointment once we got the legs. This was a Friday and they delivered just before 5pm so I figured they wouldn't get the legs sent out Friday so I waited a few days (until Wednesday) and still no legs. I called the Customer Care Center and they made it out to be my fault that I didn't call to tell them the legs weren't delivered. They said that there was no note on my account that the legs were missing and that the delivery people can't ship parts, let alone overnight them. I don't know how I was supposed to know that since this is my first purchase from Rooms To Go. So then they say it will be 5-7 business days for the legs to get to me. The time of this phone call is now 5 days after the furniture was delivered. I was so mad and let them know. I then called this Rooms To Go location to talk to them because I was upset. They said that they will take the information and forward to a Customer Care Center Supervisor and that the supervisor would be calling me by the end of the day (which was still Wednesday). I never got a call. I called back to the Customer Care Center Thursday afternoon and asked why someone didn't call and they said they didn't receive the request from the store! They did say that my legs were sent out that morning (Thursday) and would be arriving to me on Friday. I called the store to figure out why they hadn't forwarded the request and they said that they did. They also told me that the legs wouldn't arrive until Saturday. RIght there, conflicting information. Well, the legs FINALLY showed up Saturday at 5:15pm (ish). We couldn't install them ourselves like the delivery guys had said because we don't have the right tool to do so. So I called the Customer Care Center again. Well they close at 4:30pm on Saturday (8 days after the furniture was delivered) so then I had to wait until Monday to even be able to schedule the service request for the legs. So I call Monday. They say the FIRST day they can come is Thursday (which is Christmas Eve and 13 days after the furniture was delivered). I agreed since I had no other option. Then on Wednesday, I got a text and 3 phone calls to let me know that the 4 hour window was 9am-1pm. I'm also told the tech will call prior to arriving. So Thursday morning comes around, no phone call the guy shows up. Fine. I let him in and he says that about 90% of his service calls are for ottomans not having the legs. He was in my house for 3 mins. 3 MINUTES!! Yet I had to wait. I called the Customer Care Center to just tell them how disappointed I was and all they had to say is that they will note the account. NEVER ONCE did they apologize. Some of the WORST customer service I have EVER received. I also sent an email to Customer Service and their only response was that the legs were scheduled to be installed. No sorry for your inconvenience, no let me do something to make it up to you, nothing. It was like I deserved this all along. I spent $89.99 on delivery and it was a joke. By the time my couch was completed, it had been 3 and a half weeks since I bought it and it was completed the MORNING of Christmas Eve. Hours before I had a house full of people. Again, the entire experience was awful and not once did anyone try to make the situation better. Not even a sorry. I will NEVER buy from Rooms To Go again! read more