Salesman was very helpful, informative and understanding of our wants. Showroom was well designed,…read moreplenty of stock and good prices.

Please do not purchase from this company. They are truly only concerned about making a profit on…read moretheir consumer vs doing what is right by them. I received a defective mattress and within 5 months the dip in it when laid upon is horrible. The middle stayed extremely firm as well as the foot of the mattress, the head and middle dipped horribly. They test it by throwing a string across the bed, that's it, so I don't think anyone would ever win against that type of so called testing method. Instead of them making it right, they offered a measly discount IF I come back in and purchase yet another mattress from them. Let's make this make sense....IF I come back in and spend ANOTHER $3500, I'll get $1800 off. So at the end of the day, this crooked company nets $5200. That makes perfect sense. BEWARE they do not care about their consumer nor stand by the product. They are clearly okay with selling you a defective and/ or used mattress, while then trying to collect even more money from you to come back in and buy another mattress.

Amazing friendly service and great value for low prices. We couldn't ask for more. We will…read moredefinitely be recommending this place and returning!

Very nice mattress great prices. The store employees were great helpful and friendly.read more

A really great product. Our really expensive two year old Beautyrest mattress was falling apart…read moreand my back was killing me. We went to the Huntersville store on the recommendation of our daughter. Leah showed us in the inside components of mattress construction. Quite a difference when you see what is inside. We got a really great mattress from OMF at half the price that we paid for the brand name. We love it and I am getting a good nights sleep.

Great service in the showroom and great delivery folks. I liked they had examples of each mattress…read morecut open in the showrooms and explained the construction of each. The prices were also less than the other places "huge, incredible sale" prices. Another mattress store only talked about the magic black cooling crystals inside their mattress; it sounded like a cheesy marketing line. This is our second mattress from them. The first lasted 15+ years. The delivery guys were quick, professional, and took away the old mattress for $5.

My mother in law got an adjustable bed frame and new hybrid mattress. A week later I got a memory…read morefoam mattress on sale. Both were delivered with in 2 days. All the people working there really know their mattresses and have great customer service.

If you read my previous review they are a great company and did return my previous beds . However,…read morethis review is not about the company , it's about the memory foam bed smell . I actually got rid of our $3,000 bed due to the strong chemical Smell of Formaldehyde that would not go away ! There's a process where companies have to make the beds flame retardants and some law was past years ago . Now we sleep in these chemicals that harm our bodies . I wish they told me about this before I bought it .. the smell subsided a little bit I could still smell it along with the memory foam pillows ... I will admit , it was a comfortable bed and I slept great but I just don't feel safe sleeping with a strong nail polish remover smell every night .

Excellent furniture store easy credit Cynthia is my salesperson Ashley was the manager both…read moreexcellent!! I got a Ashley sofa on black Friday for $199. What a deal! It's a $499 sofa you can't do better!! The best! But I do miss Ashley tho

This store is a good one with very good and nice employees. There are actually several good stores…read morethroughout North and South Carolina. But the company as a whole is absolute garbage! Upper management doesn't actually care about it's customers or employees. They are so far behind with basic things like online payments, decent internet connection for employees not at the corporate office, up charged and sub-par furnitire, etc. Do not, and I repeat, DO NOT spend your hard earned money at this place! They don't deserve any of your money or time. Don't apply to work here either. They have crazy turnover with employees because, once again, upper management doesn't care about its employees so no one gets adequate training to do their job. They're just thrown into the fire to try and figure it out. And unsurprisingly, most people don't make it more than a couple months because the stress and pressure of maintaining sales numbers gets to be too much. Stay away from Kimbrell's at all costs!

I have purchased several mattress over the year's with Mattress Warehouse, all from the previous…read moreowners- who I loved! I was so pleased that the new ownership is just as great as Doug was! I want to thank Cindy for her work with me on replacing my old mattress I got from Doug. She honored the warranty and helped me in getting a discount on a new mattress even though they don't carry that brand anymore. She was so polite and helpful, she even responded to emails within minutes on a Sunday morning! I purchased my new mattress from Jason at the UNCC location, he was so much help! He took time to explain the showroom layout and gave me time to look. He came back and was very helpful answering some of my questions and giving honest recommendations. I appreciate the no pressure environment, his knowledge of the product and his help after the sale. Besides having the best prices of any mattress store I've seen, they have good products and make you feel good about what you're buying. He set up my free delivery and I was done with paperwork in minutes. I would encourage anyone looking for a new mattress to visit Jason at UNCC location-- prices are the best I've seen and he made the buying experience so easy. Thanks again!

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

We've been purchasing all our furniture from them for years, just recently ordered a new bedroom…read moresuite for our guest room. Yes, you can probably find furniture for cheaper somewhere else but you get what you pay for. Gibson Brothers is Quality at a fair price, the reason we keep coming back. All the gentlemen are friendly, very helpful and not pushy. I recommend.

We cannot rave enough about this place. Bill, Rich and Rex were all amazing. So knowledgeable,…read morefriendly and helpful. Highly recommend. I will update when our furniture gets delivered!

Felt very welcomed by a nice elderly man, helped me what i was looking for. Great quality beds i…read morewould definitely recommend coming here. Will be coming back soon!

I bought 2 Mattress' at the Gastonia N.C. store, 1 was delivered the next week and the other was on…read moreorder, the first one delivered was NOT the one I bought. They tried to tell me I didn't know what I was talking about and even sent their ignorant delivery boy out to check it out in my home. His only comment when asked if it was the one I ordered was " how the hell should I know, I don't know anything about mattresses". The numbers on the mattress tag finally proved me right and they reluctantly took it back. 2 weeks shot to hell. The second mattress? Yeah, it was wrong too. They said once it comes into your house it is YOUR'S, no returns. Don't be fooled, there's a lot of BULL there, go to a reputable store, we did. By the way, these 2 mattresses were NOT cheap, close to $4,000.

This was by far my best experience with purchasing mattresses. I recently bought two mattresses…read more(one king & queen) along with adjustable frames. The pricing was perfect and Steven the manager was so great. I had my mom with me and he was not only knowledgeable but extremely patient with us. He was awesome and because of the exceptional service, I would absolutely recommend this location.

I worked with Tyler at this location and he was most helpful in assisting me find a mattress and…read moresetting up the delivery. Thanks again!

Not the same store anymore. Management changed, and the customer service went downhill with it. The…read moreexperience was disappointing from start to finish, and I won't be returning. There are too many other furniture stores that actually value their customers.

I have bought from this store twice now and both times my experience was a pleasure. I LOVE this…read morestore!! Both times, the employees were so helpful and took their time to understand what i was looking for and help me find just the right pieces. I am a customer FOR LIFE!!!!