I just want to give a shout out to the delivery guys who carried everything upstairs to my apartment and set everything up less than an hour. They were the most friendliest people and efficient. I chose rooms to go because the sales people were very welcoming and listen to our needs and took us straight to what we wanted to see. I ordered previously a couch from the week before and now the bed set and mattress which was a great deal!! I am so Thankful for the Naples Rooms to go team! Happy Holidays everyone!!! read more

Rooms To Go Patio - Rooms to go white couch with pullout - Furniture Stores Near Me - Naples, Florida

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The fabric in my dining y chairs are falling apart all at once. I bought the extended warranty but it ran out. The product is discontinued and customer service said. Tough bananas. Don't waste your money like I did. The chairs are trash. And no they were not sitting in pure sun. read more

Very disingenuous and confusing billing practices! . However courteous and pleasant the sales staff may be, beware of the hidden costs and promises offered in relation to the final purchase product. Be wary of presented "gifts" or "store credits" in your purchase which are unexplained and can boost up the purchase price. Everything has a cost that may not (and in my case) be explained by sales or management. Having a grievance with my mattress purchase one month earlier and high inflated cost to exchange, I was told by the Naples management that it was a corporate decision to resolve. Once I spoke with corporate, they told me that the local management actually madethe final denial of billing adjustments. read more

Don't waist your money on extended warranty! Buy from a reputable store! Purchased a leather Lazy Boy recliner for $1,400. Within 8 months the leather cracked in two areas and the dye wore off in other areas making this chair ready for curbside. To make matters worse the aggressive sales person convinced me to purchase the extended warranty, which Rooms To Go did not honor! She made it sound like just about anything including our grandchildren spilling nail polish on it, and they would stand behind it. This expensive leather chair is trash. Both Rooms To Go and Lazy Boy said "it was because of excessive wear". Think about it, they can say that about any deficiency in the material. It is a very poor quality product sold by a store that will NOT back what they sell, or keep their word. My wife and I are both disabled and on a fixed income. This was a real "splurge" for us. We're stuck with a chair that after only 8 months looks like it was pulled from the dumpster. read more

Yari gave a very effective presentation of mattresses that i thoroughly enjoyed. The mattresses were too firm and expensive for a liking of mine. I felt for her to only be a commission only saleswoman. She gave great recommendations on what do with previous mattress. That's a board meeting winning idea of any mattress company employee to walk-in with accepting trade ins or pricing in previous mattresses. It's a business and they are better at handling mattresses then we are. Thank You. read more

Ethan was extremely helpful when picking out a bed and did not feel like he was trying to sell me anything I didn't want.

Zero customer service. I will simply state the facts and you decide if you think this is a company you would want to do business with. 18 months ago, I purchased an outdoor set consisting of 4 Adirondack chairs and a firepit table. This set was available in many pastel colors. We decided to buy the 5 pieces in all different colors. We have had no issues with them except that we noticed several months after the one yr warranty expired that one of the pieces had been put together with some components of the wrong color chair. The seat and back were the proper pastel red but the frame was tan. Nothing had faded, they were just the wrong pieces. I completely understand that it was past a year but was confident that if brought to right persons attention, it would be corrected. Well, no chance. I was completely shut down after several calls to their customer care center and the store manager. What bothers me most isn't that they said no but that nobody would make any effort to help. I ran a large retail operation for over 20 yrs and this lack of service is appalling to me, read more

Bought a couch and dinner table set here. Couch is decent. Enjoyable to sit on, as one should be. The dining set, on the other hand. Holy crap. Bought a table that seats 6 - 8. We don't use the leaf so we sit 6 normally. The finish on this table it pure crap. I'm not even sure they properly sealed the table. Bought the warranty, but guess what? Doesn't seem to want to cover this issue. So, plates stick, glasses, cups, silver ware, everything. My poor kids can't even do homework on this table because the paper sticks and causes the paper to rip. Napkins? Ha! If you want them permanently stuck to the table. It sticks so bad, we needed four people to pull it apart to use the leaf! Rooms to Go sent out a guy when we complained and put in our claim. He was stunned, but didn't seem to help our cause. He left and told the store "it was a chemical reaction". Wtf does that mean? Can't recall doing chemistry experiments on that table, and unless the molecules in our water contain toxic substances, I call bs. So, I get to trek my butt down to the local hardware store, spend another $xxx amount on sandpaper, stain and sealer, and do the job that should have been done prior to delivering the table. I'll pay more next time and go elsewhere. read more

Brian from the Naples Store is very customer oriented!!! He took his time looking and explaining various aspects of the furniture and delivery process. I order 2 chairs and an end table! In the past we have bought furniture in the store and sales folks were great no pressure. This time i did it online and Brian was helpful with the navigation!!! Based on my 2 experiences this is my store! read more

I purchased the Solana Patio Dining set in November 2019. During this time, the chairs have created mold every time we clean them with bleach, as recommended by RTG. The chairs (6) are completely ruined with mold no matter how many times we clean them per week. I spoke to the manager "Heather" who was very rude and felt she had the right to yell at me because I am trying to find a solution. I spoke to RTG customer service who kept repeating about bleaching them and that it is normal for mold to grow on furniture because it is Florida. The manufacturer has a one-year warranty, but the manufacturer is in China and has no representative here in the US. I post the pictures of the most disgusting and unsanitary furniture for your future reference when shopping at RTG. read more

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We purchased over $6,000 worth of outdoor furniture May of 2024. I suggest that you never do business with this company. Here was my experience. Unfortunately the furniture had an insert between the nylon layers and when it rained it absorbed it and retained it's moisture for days and created mold. We contacted the Naples store and were told that it was not covered under warranty and we needed to speak to the manager. I relayed the information to Heather, the manager, and she said there was nothing she could do per company policy. I then asked if she had any ideas or something she could do as a manager. Her response was, "Do you see my name on the sign". I asked, not demanded, if she could discount a cover for the four chaises and she got very nasty. They were on sale and I asked if she would give us the sale price in September, currently, and she said no. Then I asked if she had them in stock and she said yes, but only two left. I asked her to hold them for me because I was coming from Bonita Springs about 30 minutes away and she said no, again citing company policy. I contacted their customer service and spoke with Jacalyn who stated she could do nothing, but was very apologetic for the way I was treated. I explained that Heather accused me of being demanding, which was a lie. I was even willing to pay full price and she would not even hold them for me for 20 minutes. She was extremely rude to a good customer and a terrible manager. This was not demanding at all. I then sent a very detailed email to customer service on September 9th recounting my horrible experience and to my surprise I received a response. They set up a ticket number 389313 and asked me to contact Matthew at 813-683-3633. and gave the office hours Mon -Friday 11 to 6:30. I called at least 10 times leaving messages and never heard back. In conclusion, I strongly DO NOT RECOMMEND doing business with Rooms to Go with their rigid policies, managers with no power who are very rude like Heather, and no follow through from customer service. read more

I purchased a queen bedroom set at a Rooms to Go in Naples, Florida. I noticed that the headboard, which is made of wood, part of it is coming apart. They said it couldn't be exchanged for a new one. Rooms To Go offers a one year service contract for manufacture defects. After reviewing my order, they confirmed that my service contract expired in May 2020; however, they do offer an extended protection plan. None was purchased for my order. It is pretty unfortunate that a buyer has to purchase an extended protection plan because of the poor quality of furniture that Rooms To Go sells. I am not going to purchase any items in the future from Rooms To Go and tell new residents not to purchase from Rooms To Go because of this. Rooms To Go needs to improve on their policies for the furniture they sell. read more

I am really happy with the service that Yari provided. I was having a hard time looking for great furniture and she helped me getting everything set for my house. I highly recommend Yari who was very professional and went above and beyond on her services. Now I can call my house a home read more

DO NOT BOTHER BUYING THE WARRANTY!! Less than a year ago, I bought a sofa. Since it was cream colored, I went ahead and bought the extended warranty. I live alone and rarely if ever use this couch. The first problem was the backs of the couch were not real cushions, they were just a little poly-filling and had absolutely no support. I had to go out and buy a mattress topper to cut it to fit just to have some support. I'll even say that was my fault for not checking this more carefully before I bought it. I then had spilled some tea on my couch and immediately cleaned it up but it left a 'shadow'. Also, the seams were starting to fray. I called Rooms to Go but neither my 1 year warranty of my extended warranty covered this. I asked what it covered (because the sales woman ABSOLUTELY said it covered any stains) and they said it basically only covered ripping (and I would bet if it ripped they would say that wasn't covered either). I will not buy from them again and I highly recomend not buying their warranty - it's useless. read more

Rooms To Go Patio - All of my cushions have this same fraying. - Furniture Stores Near Me - Naples, Florida

The selection on outdoor furniture was excellent. The sales person was good and the prices are better than most if not all patio stores. We are very pleased. I will update after our delivery:) read more

First, bring your sweater. Guess the furniture needs to be refrigerated to stay cool with hot bodies sitting on them all the time. Second, enjoy the sales people, once greeted, leave you alone. They are friendly and knowledgeable. #Idea - They should have GPS beepers that you can push if you have a question and they, the sales people, can find you at this huge place. Or give an extra to your hubby so you two can track each other. Typical furniture place, you can buy sets and save or individual. They will deal with you in any combination even adding rugs and lamps. They have an amazing credit program wth no interest till I die, I think! It's like forever in the future. Fun to walk around and get color ideas, even if you aren't serious shoppers. They have brand name goods and nice assortment of carpets. Have fun, wear bright same color tshirts if you come as a group and always prepare a meeting place in case someone gets lost... unless they are your kids, in which enjoy your feet up hidden in a corner bed. read more

Rooms To Go Patio - Furniture Stores Near Me - Naples, Florida

Warning before you go to this place! DO NOT GO! The worst return policy ever! The Manager has the worst attitude, like a child. They expect you to know that they have a no return policy once the item leaves the store, but the policy is on the back of the receipt. So, you will not know till you pay for it! Too late! Save your money and go somewhere else! read more

Went to the new show room at 4067 Tamiami Trail N and worked with Lisa Gansert and another gentleman that she was training. purchased numerous items for my new condo and was totally totally totally satisfied. Lisa was professional, kind, honest, and knowledgeable. I would highly recommend Rooms To Go for anyone! read more

Cheers to the salespeople and manager at Rooms to Go (3520 Tamiami Trail N., Naples FL 34103). Lisa Gansert was a fantastic Sales Associate and the store Manager went out of his way to help us out--even assisting in packing and loading up the furniture into our van! Great experience. Good people. Thank you for a pleasurable shopping experience. read more

Selling items they don't have waiting 5 months for a bedroom set. Wasted time and money all they do is blame Covid-19 yet advertising in the paper for the same set- if you don't have it don't advertise and sell it! read more

Do NOT ever go to this store or Order anything. Bought a trundle bed, was delivered with NO hardware. No one could put it together. Delivery people left and said" Oh well, your problem now" Have tried reaching out to store, absolutely NO help whatsoever! Am reporting to BBB !, CompleteLy disgusted read more

Yesterday was my second visit to the Naples location, and both times I was assisted by the lovely Migina, who is an absolute pleasure to work with. Professional, knowledgeable and courteous, Migina listened to my furniture needs, and guided me through the showroom, taking me displays of just what I was looking for. First visit, I purchased a couch and barrel chair. Second time, a dining room set and another occasional chair. She never "pushed" a sale and was courteous and pleasant throughout. I would recommend to anyone contemplating shopping there to seek her out. The reason I did not give Rooms To Go a five-star rating is the chain's warranty policy, which is pushed on customers at point of purchase. It is a heavy sell, and no matter how strongly you emphasize you don't want it, the manager continues the harangue. read more

If you want to buy furniture that looks nice but only lasts about a year this is the place to go. This furniture is garbage imported from China. Don't waste your money. Buy something that will actually last. read more

trust me, you're better off building your own furniture out of applesauce and sawdust. Total shit that falls apart in less than a few years.

I had a great experience and the furniture I bought is wonderful but I bought two Counter Stools and they tried to charge me to have them put together, $25 each and I decided to just have them delivered and put them together myself and they came already put together. I think they try to sell this service on all products and I feel a little mislead. read more

My husband and I were looking for sofas and possibly a chair that swivels and glides and found several at different furniture stores but we just weren't sure. We walked into Rooms to Go (which wasn't our first or even second choice) and we found a few things we liked then Al approached us with a very friendly and extremely knowledgeable about every sofa and chair in this store! He treated us like we were their only customers that day! We told him what we were looking forward and was never pushy. He just kept presenting us with many options and we ended up spending several thousand dollars. I can't say enough nice things about Al! I wanted to complete a survey for him but couldn't get into the site so I decided to post this review. read more

Very helpful in the store. Our sales person was Estefania. However once you leave the store forget any help with your order. Although you're promised call me with any changes. They do not return your calls. Also many attempts to get through to sales person and they.l continue to hang up on you. Do not recommend if you don't gaze a lot of time to continue to reach out to them. read more

had a great experience with Brian. He was extremely helpful and answered all our questions and concerns

I went to Rooms to Go last last week. I bought a bedroom set (bed, dresser, and a matching chest). It came without the matching chest. The dresser was broken and the guy who brought it said they will come back to change it. Called costumer service and I had to wait over an hour to talk to an employee. He said this set didn't come with the matching chest, which is imposible because we made sure and ask them a few times what pieces were included. The guy on Costumer Service said Rooms to go does not have a return policy and nobody told me that when I bought it. He also said he's going to talk to his manager on Monday and will call me back. Awful experience! read more

Rooms To Go Patio - Furniture Stores Near Me - Naples, Florida

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What a terrible place with Terrible customer service. The WRONG item was brought and we were tricked into overpaying. We called and called and wrote letters and were completely ignored. Way to go Andy! Hope that makes you fell Good! read more

I would give it a zero, if the icon wad there. called before moving to Marco..ordered a sofa..Wanted to pay in full, but told had To wait, as theybsre affiliated with synchrony bank, and I would get s card to pay them with. couch was delivered, got the card, and pd two payments, pd in full...about six or seven months later, I was told I needed to pay bill..? I photo copied the cashed checks by synchrony, thatbwerecwithdrawn from,my checking..no reply ftom synchrony, so called rooms to,go, mynssles person, Peter Arias...no help whatsoever..they said I had to deal with synchrony... I would highly recommend never buying ftom rooms to go, nor synchrony bank..both are horrible,, the ceo Mr doubles, at synchrony, never replied to me, after sending him photo copies. from my bank dating the account was pd in full..my bank even called them..My friend buys from city furniture, payd them directlly, and has never had a problem, so Imwill buynfrom them, when I need something. buyer beware..do not purchase ftom rooms to,go in Naples, nor deal with. synchrony bank...never in my life have I not pd a bill, and I do not intend to pay twice, as the bill was pd in full two years ago..all they want is more photo copies, which I am done. I have sent at least a dozen photos of the two checks cashed and enforced by synchrony bank, and I am done!,synchrony is messed up..they evennsent an apology letter, but then a few months later, they say, youare being charged interest on your unpaid bill.. both Rooms to go,,and synchrony should be shut down..synchrony banks website is full of reviews where people have the same issue, they pay, then are told they did not pay..it's Harassment... read more

OMG THE WORST EXPERIENCE EVER!! 20% restocking fee, horrible customer service and No return policy. Of course all In fine print on your invoice! I was put off for a week to replace a cushion in my sofa! I got a big run around and yes'd me to death. All were acting very nice to just to push me off!! So frustrating they have all the power!! I can not believe #cindycrawford affiliates Herself with this company! I put one star cause I couldn't write a review if I did t give it a star but they don't deserve any stars!! If you have any issues at all just reject the furniture cause they will not accommodate you , they will however try and convince you they will!! Once you accept the furniture, they have you! read more

Rooms to go delivered my furniture on Thursday December 16th 2021. The crew didn't clean up or fully assembled the furniture. They left all the styrofoam in our place and we had to align and install 3 drawers in the bed even though we paid for assembly. But the main issue we have is that Rooms to go dumped all the boxes and wooden crates not only from my delivery to the dumpster that belongs to construction company and inside our trash room. The condo management is after me and want me to remove it immediately so they have access to the trash room and the dumpster.   I called on December 17th and was told it will be removed right away. Today is December 27th  afternoon and all derbies are still here. I called three times already and all I get is "there is nothing we can do". It's up to delivery department but they wouldn't even give me their number so I can follow up. I went to the store where we bought it and they promised to follow up but they didn't. When I called them today they said it's up to the corporate office which I called 3 times and sent e-mail twice but no follow up.  Very frustrating experience. No follow up or any help on their site even though their guys dumped their stuff illegally in condo property.  It's been 11 days since they dumped their stuff and there is no help. No follow up.  The condo management is calling me daily to remove their debris. read more

Bought a $3000.00 + sectional couch less than 1 yr. ago. It's is fading & discoloring in several spots. Their customer service dept. came out & took photos. After approx. 2 wks. they call & say that it's discoloration due to normal wear & tear & not covered by warranty. I would never buy another thing from this company & advise that no one else does either!!!!! read more

Had a terrible experience with Luiz (salesman), Phil (salesman), Ramon (store manager) and Alex (delivery man) at the RTG on Tamami Trail, Naples. Luiz didn't return my call so I was shifted to Phil who promised free delivery and set up of my order on the date originally agreed on with Luiz for the hassle I'd had so far but only IF I bought the extended warranty. Finally I said yes just to get the correct delivery date BUT when the Alex/delivery guys showed up with my furniture, Alex said the order was for a door delivery NOT delivery and set up. He refused to wait one minute while I called Phil to verify it was a delivery and set up. 30 seconds after Alex left, Phil answered and confirmed it was supposed to be delivery AND set up. BUT he could/would not contact Alex to tell him to return. So stuck with unboxing myself and when we did, one of the drawers on the dresser was broken, which if Alex would have done what he was supposed to, could have dealt with at that time. So we went to the store, talked to the manager, Ramon, who was rude and hostile and said there was nothing he could do, no discount, and we would just have to reorder. Delivery guys would come back, pick up the damaged furniture and bring a new one. And if I had any problems, to call customer service and talk to them. So I did and customer service (Jennifer cut me off, Sheryl had no clue) both told me I needed to talk to the manager of the store, that customer service couldn't help. Talk about the run around!!!! DO NOT BUY from this store. read more

I had a wonderful experience at RTG! Was greeted and helped by Franklin who was a wonderful salesman . Helped me pick out beautiful pieces for my new home . No pressure on selling more on finding what I really wanted. He was kind professional and helpful ! Will definitely be back ! Thanks again Franklin. read more

Great customer service with the help of Yari, company is very accommodating and their selection it's excellent. I would highly recommend to shop here, they had the best prices, it was an awesome experience. I will be back soon. read more

Naples, Fl I wish I had read the reviews before purchasing anything at RTG. Customer Service is the absolute worse. No call backs of any sort. They delivered a faulty sofa, not the same as what we thought we were getting. I talked with my sales person, she said to contact Customer Service and they will fix it. I called and left my name in the que. I wrote an email to Customer Service, still no reply, went into the store, they said they could send a tech out to see what the issue is and they would email Customer Service with my request. I called again, stuck in the que. This has been nearly 3 weeks now. I also wish I knew about the no return, no refund policy. I had to give it one star just so I could write a review. horrible experience...never again. read more

1 estrella para hacerle un favor. no compren nada, son un desastre, los delivery no vienen completo, los muebles vienen con defecto y las entregas con demasiado tiempo de espera,en fin, rooms to go es un desastre de negocio y no se guien por los review de su pagina web que eso no es real, la realidad es que no sirven para nada.total engano. read more

I purchased a bedroom set from Rooms To Go they told me I have three years warranty I came back to talk to them about something and no one would like to assist me I spent my money just like everyone else read more

Rooms To Go Patio - Rooms To Go - Furniture Stores Near Me - Naples, Florida