Walgreens at Millersport Hwy. pharmacy is a nightmare!!!! I have had my prescriptions there for…read moreover 20 plus years. I have recently encountered deplorable customer service at their pharmacy! Not only rude but downright NASTY!!!! Not only has this employee been nasty to me but my husband warned me that she is a nasty individual! I wish I had her name as I'm reporting her to Walgreens Corporate office. I will not step a foot in that store again! I will be switching my prescriptions to another pharmacy! will not step a foot in that store again. I will be going to another pharmacy !!!

app is great at reminding me when my meds are due...It's there when I need it…read more. Some are not available .. and app will tell me if it's unavailable

I was attracted to this place when I found out that you could customize your latte art! You can do…read moreso either by downloading their app and sending them a picture that they'll "print" onto your drink or you can just order your beverage and they'll surprised you with some latte art (like our marshmallow friend in the pictures here). The mocha we ordered was delicious, adequate in chocolate notes paired with espresso. I want to say that the drinks were the highlight of my experience here. They have a few special menu items, like the unagi pizza - which I found was not the best in terms of taste. I can't pick out exactly what it is, but something on there wasn't to my liking. Either way, interesting menu item to try. To finish off, I ordered some cotton candy for my sister. I was disappointed that they said they ran out of the paper cones/sticks for the cotton candy, so they offered it to me in brown paper bags. Parking is alright as well in the plaza, since there's a lot else within.

(Drinks:) The GREEN TEA LATTE was nice and light! Very…read moreflavourful and even had a cute little design on top with no extra charge! (Price:) GREEN TEA LATTE: $5.45 ( a bit pricey) (Ambience:) Super cute! Its a cool concept to combine a cafe and hair salon together! (Service:) Great! Wifi is a bit slow though. (Overall:) There are a lot of things on the menu to try that are unconventional. There are printed coffees (where you can add your face to the coffee! There is also this cotton candy coffee to try (too bad the machine was broken, so I couldn't try it).

I've been going to that store for years and since Covid, the star has really deteriorated with all…read morethe items neatly stored on their shelves. Today I went in there and everything looks so neat. Must be under the new management. All the clothes were folded neatly on the shelves and it didn't look like the super flee

Grover (the pharmacist) is the worst! I tried to explained to him that I have a defective inhaler…read moreand he had to leave because he's been "off work" for 2 minutes. (seriously) No explanation for the bad inhaler for asthma. AVOID

The worst service of any Walgreens pharmacy ever. Been there 4 times for the same prescription each…read moreencounter lasting 30 to 40 minutes with no results. Counter help miserable and slow. Im switching to mail order.

The pharmacy doesn't give a damn about their customers. They refuse to answer the phone and leave…read moreyou hanging about your medication. They claim they are overwhelmed and that's why they can't be bothered answering the phone. Then you find out from the pharmacy technicians that the corporation doesn't care about the customers or getting back to them or getting extra help. The corporation is rotten to the core... and the commercials about how warm and friendly they are...are all fiction. If I could give them a negative star rating I would. A one star rating is too good for them.

I needed photos for a visa. The application requires a very white background in the photo when…read moreuploading to the online form. I went to this Walgreens photo center, got my photo taken. He set it to the whitest background but on the print it still was not white enough. Since they give digital photos, I figured I could probably do something with it. The digital photo didn't come, so I scanned the print and try to upload, and it worked the first time! I was so happy! The digital photo came about 3 days later. I think it is worth the price.

Incredible customer service. And when I say incredible I mean INCREDIBLE. Yes that was 3 times!!!…read more Employees were quick to help me for what I need at all times even when they're busy. The pharmacy was also a great experience, my scrips came out with no problems. I've been to many walgreens all across Buffalo and I recommend this one the most. BY FAR, the best Walgreens i've ever been to.

Every time we go to pick up a prescription it is never ready. When you're in a time crunch, they…read morehave an excuse. To make them better, they close the pharmacy whenever they want. You see the time online and a doctor calls in your script and oh surprise surprise Walgreens Pharmacy closed early. The best part is when you're upset or in a hurry because they have had your script for a day or hours, they act shocked like how dare you get upset that I don't care about your wellbeing, it's not like you Doctor just called it in we had it for hours. Walgreens pharmacy in Brockport needs better staff sloppy and unprofessional. It's so disheartening to know that if you need something expect 24 hours or more.

I've been to this Walgreens quite a few times, and it's a really nice location! There is a large…read moreparking lot, and it is near a ton of local restaurants and boutique shops (just a bit further down Main Street). The store itself is clean, well organized, and stocked with goodies. There is one cashier that we see ALL the time who is just fabulous. Fast, fun, and personable. I also scheduled my first Covid vaccine here, and the process was virtually seamless. They have a waiting area with chairs, and a separate room for vaccinations so that you can have privacy, and it was all really well done. Highly recommend if you are in the area!

I've always had positive experiences at this particular Walgreens (and most others), but after…read moretoday, I can't praise them enough. For the past several months, I've been having a terrible time with my health insurance. Long story short, they simply refuse to cover a medication that should qualify for coverage under my plan. I've been at my wit's end for quite awhile with the situation, but today, when I learned that my insurance company rejected my doctor's prior authorization paperwork, I felt utterly defeated. The closest I can come to describing my mindstate with words is to say that I felt screwed and let down by this country's healthcare system from every imaginable angle. I found some discount prescription coupons online, advertising medications for "up to 80% off." In a last-ditch effort to afford my medication, I drove to Walgreens and asked the cashier if she could run the coupons to see what my best case scenario was. The cashier remembered having spoken to me on the phone last week, when I was playing phone tag and going back-and-forth between my doctor's office, the pharmacy, and my insurance company, in an effort to ensure all the necessary steps had been taken to push my prior authorization through. She also remembered how frazzled I'd been, and I instantly remembered how understanding and patient she had been during the call. She was just as kind and helpful in person, running through each one of my coupons to determine the various discounts. Luckily, one of the coupons (GoodRX) lowered the price just enough for me to afford my medication. Throughout the process, the pharmacist on duty was also very polite and helpful. While the cashier couldn't do anything personally or on behalf of Walgreens to help me, it was such a welcomed relief to be treated like a human being after a day of rude and belittling conversations with everyone else involved in my insurance predicament. Even if I hadn't been able to afford my medication, the service I received would've played a critical role in turning my day around. And even though I barely afforded my medication and am now dirt broke, my day has still improved significantly, and the way I was treated by the staff at Walgreens has a lot to do with that. I can't remember the names of the cashier or the pharmacist, as I was rather stressed out and distracted, but I was in the store on July 16, 2018, at 6:40 PM. The cashier is a woman of average height with glasses and straight, dark hair, and the pharmacist is a petite woman with light brown hair. Both should be recognized for their superb service!

Pharmacy horrible. I am a senior with no drug coverage. I needed a antibiotic ASAP, and they would…read morenot look up generic options for me. Rude, and horrible service.

We had a need for a needle and thread. My BIL said he thought Walgreens might have a small kit…read more As soon as I walked in, I stepped up to the counter for staff assistance. Staff did not know and called on his intercom. The answer was yes and he sent me to the aisle. I found a few different kits that would be successful. I bought one and was on my way. Parking lot outside. The kit worked out fine. Ten needles are already threaded with various colors.

This review is for the Pharmacy specifically, and for the Walgreens app…read more This pharmacy used to be open 24/7, which was a dream for anyone who works odd hours. I happen to work overnights, and ever since the Covid Era this pharmacy has had limited hours and staff. I used to be able to pick up my prescriptions before or after work - but not anymore. Now, they're closed when I wake up for work and they don't open until three hours after I get out of work. Because I am an adult with a life and other obligations: it is difficult for me to get to Walgreens to pick up my prescription at the very moment it is ready. I recently went into the pharmacy to pick up a script that the app said was ready and - they had cancelled it because I 'did not pick it up in time.' This is not the first time that this has happened to me. I promise I am not lazy, it is just impossible for me to get there the same day. If I have to wait a couple of days - screw me, I guess, because then the prescription has been cancelled and I have to wait 45+ minutes in the store for them to fill it again. On my most-recent trip, the cashier was...and I'm sorry to say this, but I didn't get her name...a hood-rat looking young woman. She had a bad dye job, too-dark makeup, and a nasty attitude. I'd ask her a question ('How long after a prescription is ready do you cancel if it it isn't picked up?') and she'd respond with rolled eyes and an unrelated question ('Did you wanna wait for it or nah?') She mumbled a lot, too: not just to herself but also while speaking to me. She was barely audible, except when I said: 'No, don't bother filling it, I'm not waiting,' and I turned to walk away. Then is when she SCREAMED: 'Well that was rude!!!' Oh, I was rude? For expecting to pick up my prescription that the app said was ready & waiting to be picked up? Alright, then. I filed a complaint about her on the Walgreens site. I moved my prescriptions elsewhere. This pharmacy is a joke. The app is annoying. You can either enable or disable notifications. If you don't enable notifications then you aren't notified when your prescriptions are ready. And a lot of times, you'll get a 'Your prescription is processing' notification, then a 'Your prescription is ready' notification immediately followed by a 'Your prescription is delayed' notification - and then no further notifications, so you have no idea whether your prescription is ready or or not unless you call the pharmacy. I've called the pharmacy - the typical wait time to speak to a live human (not even a pharmacist - just a cashier) is one hour. And If you do enable notifications then you will be notified when your prescriptions are ready BUT you'll also get notifications for when sunscreen is on sale, or what Memorial Day groceries deals are happening, and MORE notifications for every other item that is on sale.

Pharmacy service is atrocious, wait times are horrible, i am regularly on hold for over an hour,…read morefor my monthly prescriptions, they are seldom filled on time, or even within a week, all stores are obviously understaffed. I will be permanently switching to Wegmans Pharmacy.

This Walgreen's is not bad, but it's not the most convenient to drive in and out of. :(…read more In terms of size, they are quite big, with a photo center and pharmacy in the back (that has a drive-thru pick up), but every time I go, it seems like they are understaffed. I had to wait in line for a couple minutes because there was ONE employee managing the photo center, cashier, and organizing/stocking items. Also, one of the DIY-photo print machines did not read iPhones (tried both my husband and mine), and the other machine was occupied, so ended up not being able to print any of our photos. In general, the employees here have been nice... everything's just slow here!

I ordered a larger poster board and when I went to pick it up the guy cashing me out realized it…read morewas printed on a 24 by 36 and said he wanted to reprint it because he couldn't cut it to be 20 by 30. I told him it was fine to just cut it but he was very nice and insisted on reprinting it for me. A few minutes later an older gentleman came over and started questioning why he didn't just cut it and he explained it wouldn't match up with the frame so he couldn't. It finished and the older gentleman was so mad that it was reprinted and when he handed it to me wouldn't even smile and I said thank you and he didn't say a word. As I'm walking out the door I can hear him pretty much blaming me on asking it to be reprinted and talking bad about it. I think that's terrible customer service especially when I paid for a 20 by 30 not 24 by 36. I hope that gentleman figures out some better customer service especially when he messed it up in the first place by printing it on the wrong size.

This review is for the pharmacy only. To say nothing…read morepharmacy works short hours and with meal break which are not reflected in shope hours, they are extremely inefficient. I had a severe respiratory infection and for four days I could not get my prescription. If it would not be so though, I would have probably skip my review although there were many cases when medicine was not ready in time or not prepared at all. When my doctor learned I suffered three days without the prescribed medication, she moved the prescription into my nearest supermarket, where it was ready in a matter of couple of hours. I do not like an idea of waking in a store, although in mask, spreading my bugs, but 2 hours versus several days makes a lot of difference. Never ever I will use that pharmacy again