Within a day of placing an order with a request, Edward called me and let me know my choice of…read moreleather wasn't the right choice for the project I noted. He recommended a different product, and explained why it would fit my needs. Even though it was a less expensive product. He credited me the difference. Shipping was prompt, well packaged and I'm very satisfied with the leather. I've already placed my second order and am looking forward to being a repeat customer.

Tagged along with a leatherworking friend to see what this place is all about! We spent a good hour…read morelooking at and feeling all the different leathers. This place offers a great variety of supplies and the prices are very reasonable. Hides, patterns, tools, paint, etc. They have an online store too, so check em out. Whether you are just getting into leatherworking, or already quite experienced, they seem to have something for everyone. I was eyeing some beginner kits, but decided to try another day. The staff are very knowledgeable and approachable. Many of them were chatting with customers who had questions. There was a workshop going on in the back, making keychains, and looked like a very fun activity. There are also free classes now and then. Would love to try some day.

My old suede boots were very worn out and part of the sole of the boot came off. I looked up the…read morereviews of this place and took my boots there. They said the glue of the sole to the boot was really old and has expired and needs to be re-glued. I told them that they were given to me by my late mom and I am from out of town and I had to get them fixed. Normally it would take them a few days, but they were so kind that they expedited the repair and I was able to pick them up within a few hours. I am so impressed with Professional Shoe Repair. They are quick, and did an impeccable repair job. I highly recommend!

I noticed that this store doesn't have any bad reviews. I thought that was a reflection of the…read morequality of the store, but now I am thinking the owner just says that it's a fake review. Mine isn't a fake review, and I can provide photos, so before you visit, please read my review. I don't know, maybe my expectations were too high, or maybe my request was just too hard? I tried to give them the benefit of the doubt, but after wearing the results, I'm afraid I have to give this two stars. I have a pair of shoes that I've worn for two to three years straight, every single day. I love it, and bought it in Japan. Not very expensive, only around $40. Recently, it's been flaking more and more, as it's waterproof and I will sometimes walk over snow and rain. I wanted to wear it for a lot longer, so I looked for places for shoe repair. Maybe this is on me, but I just went with the first place that had a good review and was relatively close. The guy was nice about it as I explained, and at first he said it was impossible. I just wanted to replace the leather, and I said that if he could do it, even if it was expensive, I would pay. That was probably a mistake, but I've never gotten anything repaired before, so please excuse my ignorance. He was like, okay, what if we put real leather and change out the sides, so at least the cracked part will no longer be cracked? And we resole it and make it look like new? I explained that I didn't care what he did, as long as he kept the inside and that when I slipped on the shoe, it would be as comfortable as the first day I bought it. And so we finalized and I paid, and left to await the news to pick it up, which he said would be a week later. Let me preface this to say, I did not request a resoling, he was the one to bring it up. I only wanted to cracks replaced, and I thought, oh, if he's changing out the sides, then maybe he needs to resole? When I got back to my car, my dad asked me how it was. I told him I paid upfront, and it was $200. He told me it wasn't worth it, and that I could've bought four new shoes with that money. It was actually closer to $226, I guess with tax? But he didn't say that when I was paying, and I didn't pay attention to the price when paying, so I assumed it was a flat $200. Also, I paid upfront, but my dad told me that I shouldn't have, as he had the shoes, and I couldn't guarantee he would do a good job. In retrospect, that maybe should have clued me in to the product I was getting. But I also can't be sure that maybe that's how things are done in the shoe repair industry now? But I was pretty nervous and didn't think of these things. My dad also said that if I wanted to keep the comfort of the shoes, the guy wouldn't have said to resole it for me. As the soles were part of the comfort of the shoe, and the insides were not the only thing that was important. I tried to call him after I got home to tell him not to resole, but he told me that he had already started fixing the shoe. Okay, it was too late, but I figured, since he knows about shoes, maybe the sole wasn't as important to the comfort as my dad had said? And here's where we get to the crux of the matter. When I got the shoes, it looked... well, not that great. I was expecting better integration of the leather, and not this slapdash stitching. Maybe that's just my unrealistic expectations or that I'm an artist, fine. But the most important part, the comfort and pillowy feeling of the shoe when I put it on... it's gone. Now it's like stepping into tap dancing shoes, or those really cheap shoes you get at fast fashion stores. The sole feels flat, thin and cheap. I didn't ask for the resoling. I only asked for the cracks to be fixed. If he was only going to stick the leather on top of the shoe and stitch it, like it totally looks in the picture, why did he need to resole it? I can't guarantee that's what he did exactly, but it looks like that, and it kind of feels like that too. I guess he polished it too, but it's not noticeable because he didn't fix the other small cracks. As a shoe repairman, shouldn't you know that when a person wants to keep the comfort level of the shoe, that a sole replacement would change that? But no, he told me that the comfort level would stay the same. That's a lie. My dad told me straight off that the sole would change the feel of the shoe, and he's a layperson. I didn't know that, and now I'm paying for shoes that don't look that great, and the soles are making my feet hurt. Every time I wear these shoes now, I'm depressed, and I utterly regret getting these shoes repaired. This actually made me cry. These were my favourite pair of shoes, and I was hoping I could continue wearing them for two more years. Now that the comfort is gone, I don't know what was the point. I don't even feel like wearing them as it feels like I am stepping on flat floor instead of wearing shoes. I had such high hopes, but now I'm never getting any shoes repaired ever again.

I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER…read morecalled me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90

Wish I'd checked this before even reaching out /facepalm…read more Almost sent in my jacket but ran into some administrative issues with the pickup driver apparently needing to contact me prior to ringing my buzzer, and now am awaiting a cheque to refund my payment that I'd made via EFT /smh Gonna watch some videos and DIY this tiny tear myself, christ.

Went twice, did a really good job in repairing heels on both my leather cowboy boots and my ankle…read moreboots. Fast and efficient. For it in 5 days!

very good and professional love the quality, and will recommend to anyone looking to cover their…read morecar or Truck seat

From the owner: We offer best quality PU and Nappa Leather Seat Covers with installation service. read more