I booked a town car to transport myself and matron of honor from the hotel where we dressed to the…read moremy wedding venue several months in advance. About a month before I received an email that said the reservation was canceled. Trying not to panic too much, I stopped by their office to clarify the reservation and met with Joshua. He was very reasssuring and had no idea why I would have received that email. Again, he was very reassuring and gave me his personal phone number for me to contact him with any further concerns. The day of the wedding, the driver was there promptly. He was warm, courtious and professional. Other than the little bump in the road mentioned above, my experience with them was better than expected; and will use them again in the future.

I ended up having a great experience with transportation but did encounter a bit of an issue when…read morethey attempted to change the price on me after we signed a contract. I had told the company in the initial quote that this was for a wedding, and they attempted to upcharge me stating that I never told them. Thankfully, I had everything in writing and after multiple phone calls they agreed to provide me the agreed upon price (which was in contract). The service and communication was excellent after we cleared up the issue and overall, I would recommend just make sure you are getting proper pricing!

I called for a cab and instead of saying that we don't service that area, I was just hung up on and…read morethen my calls were not answered. You wonder why people don't use cabs anymore? I'll stay with Lyft and Uber.

Great cab company. Great service and friendly folks…read more Rick, the owner ( I believe) goes out of his way, literally, to make his customers happy. This is my go to cab from now on.

A bunch of screw-ups. The driver brought me to my destination, but drove away with my luggage. He…read morewas directed to bring the luggage to me next day, but refused to leave it at the door; for a second time, he drove away with the luggage. I was compelled to go to the dispatch center to get my belongings, to complete the aggravation. Stay away from these numbskulls. They are the Three Stooges of taxi service, without the laughs.

Zero stars! As most…read moreof the other reviews tell you, don't even bother calling. They'll tell you that they're coming and can accommodate your size, and not deliver. Only "rely" on this business if you want to be waiting indefinitely on a service that will never be delivered and shit management.

If there was a way to give Groton yellow cab less than one star I would in a heartbeat. Story goes,…read moreI was on the sub base and I was told that Groton yellow cab was one of the cab companies locally that had access to get on base to take customers to their destination. I called the dispatcher and sure enough, they were able to, and I was told that their driver would arrive in 20 to 30 minutes. 45 minutes later the driver had not arrived still, and nobody called me with updates on time or arrival estimate. Once the driver did arrive, he was a talkative older man with extensive knowledge of the food scene in the state of Connecticut. He was so engrossed with this topic however, he missed a turn off. While staring perplexedly at his GPS and trying to reroute, he hit a car backing out of a driveway really hard and probably totalled both cars. The cab was so badly damaged it had to be towed including a completely blown tire. I'm not sure if the driver or the driver of the other vehicle sustained any injuries, but I myself did experience some whiplash. After much apologizing to me and the other driver, the cabbie called dispatch and had another cab sent to our location to get me home. This new driver was even worse than the first, going 45- 50 in a 25, almost hitting a pedestrian in a crosswalk holding a baby, and running two stop signs. He would not put my address in the GPS, and instead wanted me to tell him where to turn. This was all fine and dandy, but he did not know the difference between left and right and we ended up taking the really long way home. Maybe this was just an exceptionally bad day for Groton yellow cab, or maybe they are just incredibly dangerous, unprofessional, and instead of adding ease to your day, will make your day stressful and injurious. I've never liked cabs, but this experience has made me feel even more trepidations of putting my safety in the hands of a stranger.

Fine for just around town, but DO NOT USE FOR IMPORTANT EVENTS! I've ridden with this company quite…read morea few times and usually have nothing to complain about, not the best, but not the worst either, right? I live less than 5 minutes from base, my husband was having an important ceremony there that I was supposed to go to and participate in, call the company, guy says he'll be here in 20 minutes. Perfect timing! I call at 30 minutes like where the hell are you? and I get told ANOTHER 30 minutes and he'll be there...really? So a few minutes later I get a call from my husband like...I'm sorry the ceremony's over...so basically I stood outside for the last now 40 minutes for nothing, waiting for this douchebag driver. I had my husband call and tell the guy to fuck off and now here I am sitting at home feeling like worst wife of all time...SO mad and SO disappointed!

If I could give them more than 5 stars I would. Haz was a wonderful driver this weekend, and he…read moredrove my elderly parents in two separate 90 minute sessions. The car was classy and very comfortable, and Haz did everything to make them feel relaxed and at ease. His driving was focused and safe, he arrived early and knew where he was going and he packed all the bags into the car himself for us. He was also very personable and easy to talk to. I couldn't have hoped for a better experience. Will use again and refer without hesitation.

The best car service I have ever used; I highly recommend this service. The drivers are neat,…read moreprofessional, and on time. The cars are clean and comfortable. The reservation process is easy. This car service is worth the little extra money it costs to upgrade from Uber or Lyft to arrive on time and be delivered to your exact location. My airport pickup and drop-off were seamless; my driver handled the car and the traffic directions with ease, and they were polite and professional from beginning to end.

A driver decided to call my disabled child a Little S@@t, in front of staff and my son. I was not…read morecalled at all over a situation that arouse during transport and the driver and Kim Curtain were extremely rude and dismissive. When I asked for the camera footage, Kim's demeanor changed even more and made excuses as to why I couldn't view the footage. When I asked if the driver was reprimanded at all, I was told the driver denied what the school stated and that I should be just happy that the driver was removed from driving my son. So I said, basically nothing happened and he gets away with it to do it again to someone else child. They do not care about special needs/disabled children. God only knows how often they verbally abuse some of these kids that can't speak for themselves.

My daughter uses a car seat. More often than not, the car seat is not properly secured and…read moresometimes it is not installed at all. We are going on week 5 with this transportation company. Additionally, they give the drivers the wrong addresses for pick up and drop off. They had the address, days and times in writing and someone from our district called them to confirm the schedule and they still sent the driver to the wrong location. This type of carelessness will get a student killed. Through the process of looking at reviews and filing a formal complaint with the state (DMV, Law Enforcement Div, Commercial Safety for anyone who needs to file a formal complaint with the state) I learned that in 2018 one of their drivers had been arrested for solicitation of a minor and he then tried to hire a hitman so she could not testify. https://dailyvoice.com/ct/hartford/news/bus-driver-from-fairfield-county-sentenced-for-child-enticement-offense-planning-murder/801383/ Overall the staff is poorly trained (dispatchers, schedulers and drivers) and careless. They also do not listen to complaints. Hopefully the state will investigate and there will be improvements. Based on the reviews I read, that is unlikely.

Our plane was hours late arriving and the driver patiently waited. Courteous and dependable.read more

Rachel was very responsive when booking our ride and the driver we had, Jerry, was also great a…read morecommunicator letting us know where to find him when we got off the ferry. He was on time, safe and friendly. Highly recommend.