I had to take a moment to write a review for Rose Tinted and their team.
Our daughter was turning 21 and is attending Uni in Auckland, though we live in the States. Since we couldn't be there to help her celebrate, I decided to find something that would let her know we were thinking of her and wished we could be there. I searched awhile online and came across Rose Tinted Flowers. I was immediately impressed with the beauty of the floral arrangements, as they were the typical, generic flowers you often see online.
In addition, they also have a relationship with a particular baker and can offer cakes with your flowers. What a wonderful option! On top of that, they can arrange to deliver the flowers and the cake to your recipient.
I placed our order online, which was super easy to navigate and selected my delivery date. Shortly after, I received a confirmation of my order. Yay! Shortly after that, I received an incredibly thoughtful email, explaining that the day for my delivery was a holiday for NZ (Waitangi Day) and that the bakery would be closed.
So, Ruby offered to either make a larger floral arrangement or refund the cake portion of my order. I emailed back explaining that we were in a tricky spot since I couldn't very well hand deliver a cake, since we do not live in NZ and since it was an important milestone for our daughter, was wondering if they could recommend another bakery. Amy reached out and assisted with the whole process, from the flower arrangement, to contacting an alternate bakery, to delivery and managing to keep my price set at the original agreed upon purchase.
Not only did they make all the arrangements for me with the alternate bakery (Blue Bells Cakery) and continued to keep in contact with me through the whole process, but they also even made all the arrangements to pick up the cake, so that the flowers and cake could still be delivered together!! I couldn't believe the thoughtfulness and stellar customer service! They went completely above and beyond!
Our daughter received the flowers and cake and was thrilled! She even took the cake to Whitianga to share with family and friends and they raved about how delicious the cake tasted.
I cannot say enough good things about this company, their professionalism and willingness to problem solve and take on a bit of a challenge AND on a holiday!
Thank you so much, Rose Tinted Flowers! read more