Honestly such a horrible experience. I've come to this Ross before to grab decor for my Airbnb in the area, but this store was just not it. The man checking me out (a Hispanic guy who they said was the manager) didn't bag a single thing. He handed me each item to throw back into the cart--which you can't even take outside. When I asked if he could bag them, he said no, claiming he didn't have bags... even though they were right there and I had just seen him use them for other people. I bought over 10 items and had to bag everything myself while he just stood there watching. It was honestly humiliating doing that in front of everyone. Another employee came to help, but when I asked to speak to the manager, they said it was him--and he just ignored me completely, talking to someone behind the counter like I wasn't even there. I've worked in customer service before, and this was just not okay. When I asked for names to report what happened, they said they couldn't give them out "due to policy." I left feeling disrespected and embarrassed. Not the kind of experience anyone should have. read more

One of the Worst customer service. Train the employees better.. useless if you work there don't know where are the items

So stuff in here is average but the main problem is the guy they hire as secury guard in the entrance avoid if you have young daughters.

You can't beat the prices! Ladies if you need a formal gown for an even but don't want to look frumpy, come to Ross. My gal pal got a forest green sequined floor length gown for under $50. For a dress that you may not wear twice in one season, these are great prices. Do wear comfortable shoes and make sure you are not hungry- you don't want to buy a dress like this if you are tired or starving! You do need patience to look at everything- that is how you will find the one you want. Yes this is the true definition of "shopping". read more

So I have mixed emotions about this Ross. So I guess let's start with the good stuff. They do have a great variety of items. I know I can always go here and find something I need or even something I didn't plan on getting! The thing is...this place has gone down hill when it comes to a lot of things. One of the biggest things is it's cleanliness. The minute you walk in, you just feel dirty. I don't know what it is but it did not used to be like that. The racks are not the best organized either. It definitely feels like a different Ross and it's a shame because it used to be one of our favorites. We still go when we need to find something but it's not our first choice. We would rather go to the one at West Towne or make the drive to the one at Bassett Center. read more

I returned some items and the cashier denied them saying that I had worn them I never did they treated me bad and told me I should've know how they were before I bought them I took them to another ross and they accepted them and said that the clothes was fine as it should because I never took them out of the bag read more

The manager at this store doesn't know how to do business. I bought too many items here today, including a big picture and other fragile items. Because of the policy of no cart out and too many bags for me to carry out. I accidentally drop a bag and broke one item inside the store. I asked for exchange but the manager told me "no, because you broke it". If someone broke it, i would not buy it from the beginning. The item only $13.00. This shows that the manager doesn't know how to keep customers to come back. The manager here doesn't want to keep customers happy. I am sure she must have not treating her employees nice neither. That's why this store always unorganized. read more

This is my first one star review. I don't want to do it but...this Ross location gets worse and worse every time I go. It is naco! (disgusting and ghetto if you will!) It was crowded and tirado (clothes, shoes, you name it was thrown on the floor!) I was thinking of getting a blouse but immediately changed my mind. The line was ridiculously long! The staff was making faces and going thru the motions. You could tell they didn't want to be there. I get it, it was a Saturday night. This store looks like a tornado hit! People were nearly pushing and shoving me to look at blouses near me. I won't return to this location. read more

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In terms of just Stuff Stores... I'd personally rank Big Lots (and Fred's for those of you from small town Alabama) at the bottom.. then Ross, then TJ Maxx and Marshall's being a little more upscale-esque (upscale used loosely and TJ Maxx / Marshall's interchangeable by location). And this is your typical Ross in that they're riding that fine line between junk and stuff. Need a cute shirt to wear once then fall apart when you wash? Check.. super low thread count sheets to throw on that guest bed right before you get an unexpected visitor in the spare room? Check... outdated, seemingly high-end tea and snacks? Check. .. but dude. By the time I make it through the line here (and there is ALWAYS a line) I'm about ready to punch some little bargain hunting old lady / mother of fifty / old dude who is clearly lost and just standing in line for no reason. It's always packed. People are always rude. And customer service is slow and shitty. Yet. I always go back. Girl's gotta have her junk! read more

They are really bad about calling up the next customer before you even finish your transaction.. when you ask them to not do that.. they get rude about it. The store manager basically just tells you too bad. Just because you are a cheap store doesn't mean you get a pass at being rude to customers. The store is almost impossible to shop due to the racks being too close together. They have really lost sight of customer service and and cleanliness. read more

Unorganized, cluttered and the WORST customer service of any Ross I've ever been to! Every time I come here there is at least a 15 minute wait to check out and only two registers are ever open regardless of how long the line becomes. No one is in a hurry... service moves at the speed of smell. I feel cursed there isn't another option close by. read more

Really cannot believe I am the first to write a review for this location! The reason why I love Ross is because I have found some great products! The trick is to go early in the morning right when they open at 8am! I do not work until 10 so it's perfect for me! They usually receive their new shipments Monday & Tuesdays! I have found great Betsey Johnson jewelry 50% off what I would have paid at Macy's! They also have great named brand shoes and handbags! I do advise to stay far, far away from Ross on the weekends! It is a disaster! So many people who leave a mess after themselves.. So, yeah the trick is to go early in the morning during the week! :) read more

Ross Dress for Less - Department Stores Near Me - El Paso, Texas

By far the worst Ross in El Paso. In terms of cleanliness and organization. Probably why I couldn't find the bottoms to a Nike track suit. I was even willing to take just the top at a discounted price but the manager said she couldn't do that. As a manager myself I know the customer is always right and in this case if they couldn't find the bottoms why not just sell me the top? They should reevaluate their managers because in this case she could've at least put a smile on her face and said sorry for the inconvenience. read more

I called ahead to ask if they carried tv antenas and Ashley said they did. When I got there she completely disregarded me. read more

Ross Dress for Less - This is Ashley - Department Stores Near Me - El Paso, Texas

Okay -- The stuff in Ross is wonderful. Great prices, unique items, brand name jewelry/shoes & bags. The only problem is, whenever you try to go to this store it is always jet packed with people! The aisles are so narrow, you can never get around especially if you have a cart. Waiting in line takes a real long time as well. I'm waiting for the day Ross expands and has more cashiers. read more

So this Ross is like every other Ross I've ever entered as far as theorganization and cleanliness goes but, I'm reviewing because the one staff member was AMAZING for me ! Unfortunately I did not get his name BUT I can still share the experience with you ! Anyhow - during check out , my son was very whinny and ready for a nap , but the gentleman was still very kind and patient while we (my son and I )proceeded to play tug of war with a few items he had yet to scan .... Anyhow, after all was said and done the cashier actually carried ALL of my bags to my car for me ! I was surprised and delighted , it was a small gesture- but it makes Ross a (go-to) place for me now ! read more