It's always a hit and miss at Ross, however, this Ross store by far is better than the other Ross stores in Redmond, Bellevue, Tukwila or Seattle. Needed A pair of black slacks cause I've lost some weight sand all my other slacks are way too baggy Found 2 pairs reasonably priced that fit perfectly. So today was a "hit"! read more

Google says they're closed permanently and so too does their physical location. This location started going down hill during covid and it looks like it finally failed the test of society. Bad management, terrible customer service, crabby corporate decisions are all reasons why a location fails. I've experienced many bad scenarios of customer service here. I brought in an umbrella once on a rain day and got stocked around like I stole it. I stopped supporting this location when they introduced the ai technology where they make you wait so the thing can scan you before entering. Shelves started becoming stocked less and less and I sort of figured they were starting to shut down. During covid they closed the main changing rooms and installed the front ones. They timed you in these booths and if you took longer than 15 min they rudely requested people to leave them. It amazes me how customers heavily disrespect public areas. I've seen parents let their children just play with toys and merch like it was their play ground. Then blame it on the clerks when the clerk requested them to pick it up or leave... I've seen targeted harassment by loss prevention on customers. It's difficult I know unless you have all 5 elements of loss prevention you can not say so and so is stealing. I'm not surprised this location went down hill. Bad customer service, poorly run stores, high turn over, terrible corporate decisions.... Bs like this is why I stopped shopping Ross. Another reason I stopped shopping here is because I couldn't find anything that fit. I refuse to buy clothing unless I try it on. Many of their styles did not fit me so I came less and less. Lack of cashiers and long lines during peak shopping times. This is another reason I stopped coming here. Cashiers ranged in service from okay to snooty or I hate my job so I'll be rude to the customers. It ranged all over the place. A lot of times during peak shopping times the lines would get long. Most customers do not understand there are two lines one for returns and one for check out. Return policy is terrible. I'd buy things try them on when I get home or find out the item I bought wasn't quite right for what I needed it for... I'd go back to return it and ... some times I'd get my full refund other times they would not give it to me. They were real hard asses about return policy. Another reason why I stopped shopping here. read more

I was in the store this afternoon I asked to use the restroom, the employee opened it for me and the restroom had human feces all over the wall toilet and floor. When the employee said something to the manager she responded "that's not my problem." Then I was checking out that same manager was the only cashier after having yelled at the other cashier that they needed to go on break right that second. I was the next person in line I moved up a bit and the manager turned around and YELLED at me "don't move up any closer I'm claustrophobic" with a horribly rude tone. I responded "I'm not" and she proceeded to start talking about me to the woman she was ringing up saying "I don't like when people do that I get claustrophobic" but I literally wasn't anywhere near her. Long story short I left the store without purchasing the probably $200 worth of items in my cart and will not be returning. Extremely embarrassing situation for no reason. read more

Not sure why there are so many negative reviews, some of them are just plain hilariously stupid. But in my last stop here the place was clean, customer service was excellent and friendly. Perhaps there was a change in employees and/or management but every employee was positive and helpful. read more

I was here at around 7pm looking around for Christmas gifts with my mom and then I stumbled upon two different air fryers, when we went to look at it we opened the box to look so the product doesn't have any defects until this rude supervisor with short black hair started yelling to us disrespectfully out of nowhere and told us to leave the store. As we were walking out of the store we noticed that the same lady was talking disrespectfully to another customer. I do not recommend coming to this location!!! read more

Store manager Jordan was pretty patronizing when I asked about the fitting rooms. When I asked if they were available (because there was a bunch of clutter and racks which made it hard to see any signage or tell if they were open) she said "Well What does the sign say?" She could have easily said "there are fitting rooms open at the front of the store!" read more

The worse shopping experience I ever had in Ross. The cashier wasn't friendly when checking out my items, but that was fine. I purchased 5 or 6 big art prints and my car was outside at parking lot, I didn't know I can't take the cart out to parking lot and return it back, so I try to take the cart out of door so that I can load my prints to car. Staffs in store was seeing me struggling how to carry these big prints out to store, but there was one white woman in her late 40, 50 yelling at me "cart can't be taken out, that's why you're are having a hard time going out!" I was so embarrassed but there was no staff try to offer some help. I spent more than $100 in store but received such a rude and bad attitude, it's not worth it and I will not go back to this issaquah Ross again. read more

Poor and rude customer service! Went to this store last weekend on 06/26/22 around 7pm and as we were picking out stuff enjoying the purchasing, we asked to use the restroom and the lady in the cashier (A dyed blond hair) said: restroom closes at 7pm in a very rude manner. What kind of a service is that? closing the restroom during business hours while the store is still open? I was with an elderly who was actually the one who asker her for the key (code). Unreal! read more

I went to the Ross in Kent and was just plain disgusted with the filth all over the store. I will never go there again. The store in Issaquah is clean and people are not letting their kids run all over like in Kent. I love the store in Issaquah and will go there and never go to Kent again. Talk about poor management that store is only for dirty, scummy people. How sad. I wish I had taken pictures. So if you love Ross prices go to Issaquah WA as it is a clean store. read more

Not a huge fan. This store is messy and disorganized. I have thru the years found some good things. However staff is less than welcoming and rarely do I find anything I cannot live without. read more

With over 20 years experience in retail department stores I am completely blown away by the wait time and LACK of customer service and customer acknowledgment that the employees at the Ross store in Issaquah exhibit !!! Tonight was the 3rd and final time I had to wait for over 5 minutes to be checked out and never, "we will be right with you" or a nod or a smile. I'm not doing anymore business transactions at this store, unfortunately. Management needs to improve... Saturday evening and 1 cashier!!! And that cashier was slooooow. TEN MINUTE WAIT! and I was the first in line. It's unacceptable in my book. I just can't even with that place! read more

I'm not a big fan of Ross stores, but as far as they go, this one is probably at the top of the Ross food chain: it's big, it's clean, there are tons of dressing rooms and all are clean, it's well laid-out with good signage for various departments, and the people working here were fairly nice. What's not so great, you ask? The clothes are of lower quality, and of stodgier styles, than at TJ Maxx's. Like, MUCH lower quality and WAY less fashionable. Yes, there are a few Michael Kors and Calvin Klein tops interspersed in the racks, but these were priced at $29.99+ and were styles from a few years ago. The vast majority of clothing were brands I never heard of, and cheap and tacky. Sorry, there's no other way to put it. (In contrast, the TJ Maxx I go to regularly in Woodinville has an inventory of mostly big brand names, has designer clothes usually priced from $9.99 to $19.99, and has a WAY bigger selection and variety of well-made, higher end clothing). I didn't like how the gal monitoring the dressing rooms counted and double-counted the four (yes, FOUR!) tops I carried in to try on, after telling her I had four tops. And then she counted and re-counted them when I exited. I felt she didn't trust me, and it was so obvious I had four items. You could clearly see from a mile away that I had four items, all on hangars, two in each hand. It was so obvious. (In contrast, you can take in as many clothes as you want at TJ Maxx. I've brought in 40 items once, and the lady put them all on a rolling rack for me to roll to the dressing room! Yes, they're counted and you're given a tag with a number at TJM, but the ladies help you bring stuff to the rooms, and when you exit, I just hand everything to the lade there, along with the tag, and leave. No need to stay as they count and recount all the items as you stand there. In a nutshell: at Ross you are subtly made to feel like a suspect whereas at TJM you're made to feel like a valued customer). I also liked how, at TJM there's a designated "parking area" by the fitting rooms for your shopping carts, whereas here at Ross, people just leave their carts willy-nilly anywhere in the area. Messy. This Ross store seemed to have a decent selection of purses, and bath towels. They had a lot of hangars for sale. Their selection of cosmetics and bath products is very small. They do not have any jewelry department at all. The selection of clothes and household products and foods and accessories are all way smaller than at TJM. It's not a "bad" store per se; but it's not my thing. I probably won't be back. read more

Typical Ross, which opens until very late (11 pm?). It's great for some people who get off work late like me to go shopping for decent price items. However, the staffs here are mehh.. they aren't that friendly although I tried my best to be friendly to them. You can tell they hate their jobs, but I'm not going to blame them for that; it's Ross. The selections of items here can be limited. I feel like other locations give you more variety, especially if you compare this place with TJ-Max or other outlet stores. You have to check regularly, if you want amazing deals. read more

The only two ross's I'll shop at are the Issaquah location and the Redmond location. You can find good buys and occasionally that high end clothing brand here. Customer service is hit or miss but worth the trip out here. During covid 2019-2022 the store has struggled to keep merchandise on shelves. Changing rooms are randomly open or closed. More so closed than open. Masks are occasionally on or off as government dictates and if you forgo a mask people give you the shit look for coming in without one. 40% of customers do not wear masks and the rest are ass holes about it. I'll wear one at work or if government says masks on but if government says mask are off I won't wear one except at work. Because work forces us to do so. read more

I have been to many Ross stores and I go frequently. It's not a department store, I go there for finding good deal. I know not to expect too much. This Ross used to be a really good one. It used to be my favorite Ross out of all the ones in greater Seattle area. It used to be cleaner and more organized. It used to have friendlier and faster customer service. What happen?? I think it was caused by the change of manager. I still go there for good deal, but I would go other Ross first. It's very hard to find an available shopping cart unless you are willing to go around the outside parking space. They are either very understaffed or don't care enough to bring carts back to the store for their customers. read more

The woman manager working in the afternoon on 12/8 was so incredible nice and helpful!!! I can't say enough good things about her!

It's a Ross, so the lines will be long, the store will have a warehouse feel, etc etc. However, this Ross has something my Ross back home doesn't--nice brands! I van get some name brands back home, but the smaller ones. I don't normally care that much, but it does make me feel really good when I find a really nice one. Unlike other clearance stores (Marshalls, T.J. Maxx), the prices tend to be even lower at Ross. So, when you find something over $20 it's a little crazy and you know it's a better brand. I managed to find so many jeans in my size yesterday that I could actually pick based off of color, length, etc. No tailoring needed!?! On top of this, I got a pair each of Lucky and DKNY for about $60. Amazing. The dressing room lady gave us the insight--they get these higher brand shipments regularly, but sell out quickly because they get a lot of weekday shoppers. Normally I am a weekend shopper, but I will definitely come back to this Ross during the week to pick up more deals like this. Dressing room review: lots of hooks, nice room, decently clean--yay! read more

I unfortunately had my first and last trip to this Ross... Rude dressing room attendant with dark short hair, slender woman probably in her 50's... My mom and I came in Monday, 9/26 around 2pm to have my mom try on dresses for my wedding and we were shooed away with our items because we had 8 items between the two of us (which we were allowed to bring 8 per the sign rules), but anyway. Incredibly rude to us- would pretend to not hear us when we talked to her, probably the worst service I have ever had. Heard her being mean to other customers as well.... read more

I love Ross stores but this one seems to be out of stock on everything. Cashier are friendly most of the time. Prices use to be better. This store is clean compared to the one in Seattle that I'm visiting as well. read more

I stopped here on a Saturday morning. I wandered the store and found a few things to bring home. The line to check out was huge! There were at least 9 customers ahead of me, and only one line was open. One customer a few spots up started getting mouthy with the sales lady and asked her to call for some backup. Her response? They only have ONE clerk on Saturdays until 10 am. Given that my items weren't essential, I set them down and left without purchasing anything. I certainly couldn't see waiting so long to spend money at such a poorly-run place. read more

I went there to return a dress my wife bought, I had the receipt and all. Unfortunately, I didn't have my wife's card that she paid with. Camille at the register saw fit to take her time and check the dress, install an antitheft device back on it, grab a hanger, arrange the rubber attachment on it, put the dress on the hanger, everything in slow motion and with with a look of "I couldn't care less about you". Then she processed the return, scribbled on the receipt. And then she asked for the exact same card it was paid with. When I said I don't have it, with the most anti-customer service attitude she told me to come back with the card. I asked to talk to the manager, driving from the next town (Bellevue) for a $15.99 return seems excessive to me. Someone called Teresa who said is the manager told me it's the store policy because of many frauds!!! Of $15.99? Realy? When I protested for all the wasted time and the hostile attitude, Camille threw a "I'm doing my job" at me. Not one "sorry", not one sign of caring for a paying customer. Hence, this will be my last visit to a Ross store. We have both a Walmart and a TJ Maxx within walking distance from home and their employees are definitely friendlier and with the right attitude. read more

Tonight I had one of the worst retail experiences I have ever experienced in my 40 years in retail there is a manager at Ross store in Issaquah name Teresa that is absolutely a nightmare !!!!! my daughter and I were trying on clothes and entered the store around 945 pm and they close at 11 about quarter till 11 a store associate made t announcement they will be closing in 15 minutes and so we hurried and tried on the last eight pieces of clothing and I heard over the intercom that the Ross store was closed !! I looked at my phone and my watch and it was 1058 I thought that was kind of strange because they were closing early and as I walked out front to check out I told my son it had just turned 11 pm when I got to the edge sitter . the manager Teresa said I'm sorry the store has closed all the registers closed you can't buy anything I said well can you hold my clothes till the morning and come back she says no we don't hold clothes . I was furious and asked for district managers name and number she said they don't give it out because it's private and I said I don't think they would be too happy if they found out you were not going to sell me these clothes after I have been in the store for over a hour !! she sat there and argued with me for five minutes I turned around it was 1103 on my phone I said you could've been ringing me out I could've been out the door instead of you arguing with meI looked at her and I said what are you talking about I was in here for an hour and a half trying on clothes and you're not gonna ring me out she says no all the registers are closed. She then said OK and she took me down to the register after she told me the registry was closed she's a liar they were not closed and she rang me up she told me I'll ring you up at the last register I just don't want you come back in the store anymore. I was absolutely a palled!!! She then continued to fight with me insisted it was argue with me again and raising her voice at the counter I finally put my phone on video so I could video all of this I got the majority of it but I could not believe the things she was saying to me she wouldn't give me any information I asked for her District manager she would not give me a phone number for the corporate office she says it's on my receipt and then when I walked out of the door at 11:08 I looked at my receipt there is no phone number at all to call. I kept telling her is in the customers always right aren't you supposed to come in at the customers and she says well we have closing times were supposed be close right now and if she would've argued with me for five minutes at the front and refused to check me out I would've already been out the door. I have been a VP of sales and CEO of three companies I've personally owned and I have never ever been treated this way by a manager I would've fired her in a heartbeat!!! Warning to everybody that goes into Ross the manager Teresa is wicked I can't believe that Ross would allow her to be a manager one of the stores I would not even allow her to be a sales associate.... Believe me I will never shop at that Ross again and I am probably one of the best customers I even own stock in Ross. Probably spent about two to three hundred dollars a week is very rarely I go to the Issaquah store it was a huge mistake tonight!! Beccalee read more

I hate trying clothes on at Ross because there's always some sour faced employee at the back, you must hang your clothes in a pole so they can be counted and a number issued. Today, the woman actually patted down the two dresses (without pockets) to make sure, I guess, I hadn't hidden anything in it that I guess she thought I would sneak into my purse and steal while I was back there???? Not sure what exactly she thought I could hide in two slinky dresses. Hey Ross, don't treat your clients like criminals! read more

Went to this location the other day and got a nice pair of shorts. Went to try them on and the lady at the fitting room made me hang my selections on her bar and she began to pat them down as if i was hiding something in the shorts. As if that wasn't bad enough after i came out she requested to check them again for a second pat down as if i stoled something from the fitting room. I felt like the next step was going to be that she was gonna frisk me. read more

The manager here is such a rude woman. She kept interrupting me while I was talking to her and raised her voice at me at the checkout stand. This lady really needs to work on her customer skills and start being nice to people. I don't understand why they would let someone so rude be the manager. *sigh* I ain't coming back to this location ever again. read more

The store itself is my favorite location to shop. It is one of the two cleanest Ross stores i have been in and i like to frequent this store because of that reason. I refuse to shop at Ross stores anywhere else due to the disaster of a mess. So i give this store 4/5 for cleanliness. However, the staff is horrible here. I am disabled and they refused to let me use the cart to take my items out to my car in the disabled spot upfront even though i had big items that i was not able to carry. I have also witnessed an elderly handicapped women start crying because they would not allow her to use the cart to take her items to the car and they refused to help her take the items to her car! I got out of line and went up to the lady to offer help to her and she declined. But i couldn't help myself from helping when i noticed she left all her paid for items in the cart unattended to take one item at a time. I grabbed the remainder of her items and walked them out to her car for her. She was still crying and not a single employee gave a damn!! This is a terrible place to shop if you are disabled and require ANY assistance at all. Everyone from the register people to the dressing room help are downright heartless and rude. Although this is the cleanest of the Ross stores it deserves 0 stars for customer service and their employees deserve 0 stars. I think this location needs to take a look at what they can do to get better staff in that store before they end up with a lawsuit for the way they treat disabled people. I have never seen worse customer service! 0 stars! read more

Ross is a big cut below its rivals Marshall's and TJ Maxx. After exhausting all local options to find a pair of shoes, I went to Ross to see what they had. Like a typical Ross, this store has a very drab, rock-bottom feel to it. The security guard at the entrance said "hi" to everyone who entered in a loud, nasal voice that became very annoying after five minutes. The entire shoe area was a disorganized mess with single shoes all over the place, shoes on the floor, wrong sizes everywhere - and I was there at the beginning of the day. What a waste of time to try and find something decent in this place. They should spend 30 minutes at closing organizing their shoes and instruct their greeter to say things like, "Welcome to Ross" or "Good to see you" instead of "hi" "hi" "hi" like a broken record. I won't be going back there anytime soon. read more

Not a big fan of Ross. Their prices are pretty high even though it is a discount store. Just check ebay and buy top quality gear for even cheaper prices and get 2-3 times the amount of goods or clothing. I went in there and found a item that didn't have a price tag, and the cashier decided to just pick the highest similar item to sell at. I asked her since it was not the same brand why she didn't pick a more fairly priced item. She didn't have a solid answer other than because that's how much I think it should be.... read more

2 weeks ago I visited this store for the first time and boy did I love it!!! I left with so many cute outfits for this summer. Everything is so affordable and trendy. I love all the sandals I bought and short skirts, tops etc. Love Love it!! read more

I happen to like coming to this store a lot. With most stores like this one, it's a hit or miss on whether you find something you love. Fortunately, they are usually well-stocked and I've found many things that I love and can wear here. The prices are great, it's pretty clean and the quality is good too. Where else can I find the perfect 50's style dress that was $150 retail for $30? Or a box of beautiful stationary or a DVD for $3? Or paintings/mirrors for under $50? It's like a treasure hunt. :-) read more

I find it odd they prioritize helping customers with a return over paying customers. Someone with a purchase can be standing in line for a long period of time and the moment a return walks up they automatically take them before the next person patiently waiting in line to PURCHASE something! Should consider providing that level of service to your customers giving you business, not taking it back! Especially considering how much longer it takes for your cashiers to process a return than a purchase transaction. read more

The customer service here is as bad as the one in Redmond. We needed to return an item and there was a long line for purchases. So we politely requested a new cashier for returns. Why will we have to wait in that long line if we are not buying? Anyways the manager came and I don't know why she was doing the return in a bad mood. My God where are their people skills? I felt I was in Walmart. Eventually they had to call two additional cashiers to take care of customers purchasing items because the line was too long. read more

This place is absolutely awesome. They have everything you could need at such a low price. And not to mention the clothes there are super cheap but also very cute and with the trends. I love the selection, and they have some very nice brands at half the price. Lots of great deals here. $$$ read more

Today i was try to return a pair of pants an i never seen something outrageous when i did pay 19.99 a month ago and dint fit me rigth i was looking for a one zise more they tellme my refund a be 2.49 ? I ask wy and no logical answer where you come w that no answer? Ripoff read more

I dont know what to say about this place. Whenever im in need of a button down, slacks, neck ties, socks, or boxers for cheap i mosey on down n get busy. this place tends to get messy though, but thats only cause its like a clearance warehouse. each section has its own distinct stinch. the mens area smells like cheap shoes, while the toy and kids sections smells like formula/ vomit/ slurpee. theres the abandoned spices/ candles/ kitsch aisles that smell like antique air freshener. then the luggage and womens shoes aisles that remind me of stale recirculated automobile air. the lines can get ridiculously long in wait time not distance from the actual register. security here is pretty nice, the other emloyees werent so pleasant. read more

Assistant manager walked up as I am exiting the store and seeing me try to handle the cart and the rest of my purchases. I did not know that you could not take the cart out of the store as they have bars that block the exit where the carts have a long pole attached to the cart. This is NEW. This assist manage Ryan Estrellie stated I could not take the cart out which if that is the rules now fine but he saw I had my hand full and just walked a way. Not helpful at all and rude. He should NOT be a manager of any type. EVERYONE ELSE WAS REALLY NICE. When I got home I called with in 1 hour of my purchases realizing I did not ask for my Tuesday senior discount when i checked out. I asked if I could return with my receipt and get my discount as I indeed did not ask about when I checked out. I did not want to return anything. I was told to bring my receipt and my ID and that would be fine. On my arrival I spoke to the Assistant manager and he told me I had to bring every thing in so he could see it although I had the receipt with all of the purchases and numbers required to Id the purchases. Same interact, he was very rude. He seems to like to make everything as difficult as possible. Once again everyone else at that store was helpful and I believe this Ryan Estrellie does not have what it takes to be a good manage. His presents is more of a bully than a manager of any type. Thank You read more

Had to come here to return a thing, and receipt barcode was hard to read. First clerk tried for few min & directed me to a manager. He refused to return it & directed me to redmond store. Sorry. That was it. I suggest that he try exchanging with my 55 sales. He says it will be a dollar less if I do that. Whatever. Ok I say. He asks for Id. I didn't have it in my cell wallet. He then says he can't return it. Ok...... I ended up wondering around, got few necessities. After spending money I try again with another clerk. She was nice enough to try harder & succeeded. Ross, where a big nice patient lady & a pretty girl is smarter & nicer than a Reg....merican man-ager. B nice to your customers even if you are the manager read more

I shop here often for items for my home. I usually have a positive experience- however the management needs train the female security guard not to scream "HELLO" the millisecond customers walk in the store. It's weirdly uncomfortable and has become a joke between my fiancé and I. The rest of the employees are consistently friendly though. I get it is off-price, so I expect the disheveled shelves and will wait in the line to get the best deals. read more

If I could I would give this Ross in Issaquah zero. I waited in line for 15 minutes behind a mother and daughter and the clerk. The clerk kept talking about donuts. There were two other sales clerks standing by checking their nails and talking. Why on earth did I wait for 15 minutes listening to donuts and watching 2 other clerks socialize. I finally walked out. So happy there's a Home Goods nearby!! read more

I'm not a big fan of Ross but with how expensive clothing is getting I've had to start shopping at second hand stores. The nice thing about this location is the customer service is a little better than most others. The store is also a bit better. The merchandise is what you see is what you get. Due to the nature of Ross their clothing is no better than Fred Meyer. This particular location tailors their clothing to the clientel of the area. Rich people clothing at low income prices. They see all their clients as potential shop lifters. They try not to let it show but it shows. I've gotten a couple of odd looks for trying to window shop inside. I've had a couple creeps of look at me the wrong way and I went ballistic at them when they didn't get the message politely the first time. I use to come here a lot but no more. Now that I'm off my feet and income is better than what it was I'm going back to stores where low income creeps won't shop. read more