The mummy you walk into this place it feels very sketchy, but you're greeted with a nice welcome but today in particular, it was overcrowded and the cashiers and especially mine. We're just inconsiderate and rude as fuck. read more

Very disappointing customer service experience at Ross Store #1557. We shopped here on September 12 and checked out around 8:15 PM. We had already waited our turn in a long line like everyone else. When it came time to pay, there was a simple issue involving a few cents in change. My wife was looking for a nickel, and I had a quarter in my pocket, so I offered it to the cashier thinking she could simply take the quarter and give us the difference back. Instead, the cashier gave us an attitude and said she didn't know how to make the change because she had already entered the amount into the register. What really bothered us was when she said she "couldn't waste her time on that because it wasn't fair to the other customers." We ARE customers. We waited in that same line too. Nobody was asking for special treatment. We were simply trying to complete our purchase. If the register wouldn't allow her to change what she had already entered, she could have explained that politely and professionally. Instead, we were made to feel like helping us complete our transaction was an inconvenience and a waste of her time. Ironically, the way the situation was handled ended up taking longer than simply resolving the change issue in the first place. This isn't about 20 cents. It's about customer service, professionalism, and how you speak to people who are spending their money in your store. There was no reason for a basic checkout transaction to turn into an uncomfortable experience because of an employee's attitude. For management's reference, our receipt shows Store #1557, Register 03, Transaction 8830, Associate #2605128, September 12, 2026 at 8:15 PM. I hope management actually reviews this transaction and addresses the situation with the associate involved. Customers shouldn't be told that helping them is a "waste of time," especially after they've already patiently waited their turn. read more

Ross Dress for Less - Store - Women's Clothing Near Me - La Puente, California

Like most Ross locations, it can be chaotic, unorganized and messy. But what do you expect coming at 8pm, after all the señoras have ravaged thru all the aisles. I do see staff trying to tidy up and organize, but very difficult when you have several lady shoppers beside moving everything and anything and leaving an item they no longer want in any random aisle. I can't blame the staff too much for this chaos. If you come when they open, it's much more organized. Great selection for the holidays. Appreciate the loss prevention man who greets. He is personable on the way in and on the way out, assisting with carts as needed. Good energy especially during this holiday season. Great finds at a reasonable value. read more

Super rude security guard. Tall with long hair and bad attitude. Immediately followed behind me because I had a Starbucks drink. There's a way to approach people and his way of doing it made me very uncomfortable. Please learn from this and work on your approach next time. read more

ross is sooo lit to me there's senior discounts on tuesdays and it's always a bit busier -- such good quality material fr and i cannot complain about the price so well worth it read more

Howdy! Just wanted to pop in & say that this Ross location has terrific service. I received especially great service from Amanda, the cashier that often wears baggy hoodies :) She & Melanie are the only workers that work hard at all from what I can see. They are both little angels from retail heaven and make an otherwise chaotic store seem pleasant to walk through. They seem to be driven, not like that dumb bitch Jenny And furthermore, they maintain happy customers due to having relatable social skills during check out procedures which always get a laugh out of me. Hope nothing but the best for this store when the two of them each find better & eventually leave this store. XOXOX AMANDA & MEL read more

What can I say? This Ross location is messy! Everything is everywhere! Items are on the floor. It looks like a tornado went through there. Service was okay. They need to have more registers open. There was a big line, and only one register was open. The have good selection on everything. The value is good, and the prices are good. They need more organization. read more

Horrible service I came in today hoping to find some Star Wars merch that I seen online the worker kept following me around did not bother to even ask if everything was ok or if I needed help she just processed to watch me I didn't feel comfortable even being in the store I left and didn't purchase anything I don't think that Is ok it was a busy store yet I was the only one being racially profiled it was was a lady with short hair and glasses 3/11/26 around 3:30 read more

The greeter/security lady in the morning shift is rude. Ross would be better off with an employee who knows how to deal with customers. I won't be returning to that Ross store. read more

This Ross is located so randomly in this plaza. I went in without reading the reviews first so I was pleasantly surprised. I actually found some good pieces for work and for my bathroom. The employees were nice. I have not met anyone rude. Even the other customers were ok. The merchandise were mostly arranged nicely. It's just a tight squeeze in between the racks of clothes. Parking is adequate despite being located in a plaza shared by other businesses. read more

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This Ross experience was something else. The store was the usual disaster, but the employees? Completely in their own world. There were four of them just floating around the registers like Sims stuck in a loop, deep in discussion about Potato Corner--debating fries like their lives depended on it. Meanwhile, only one cashier was actually working, moving at the speed of a tranquilized sloth while the line stretched to another dimension. But the real kicker? The male employee (who had done absolutely nothing up to this point) suddenly turned to me, looked me dead in the eyes, and said, "You look like a very specific transsexual woman with a male Taco Bell-shaped forehead." What does that even mean? What shape is a Taco Bell?? Am I supposed to be insulted? Enlightened? Reincarnated as a Crunchwrap Supreme?? Honestly, I left this Ross with nothing but emotional damage and a deeper understanding of Potato Corner's menu. Zero stars if I could. read more

Every single time I stop by they have a LONG line, like 20 people plus in line. I stopped by for some undershirts and socks, I put the items back and just left. Save your time, it's not worth it read more

My mom had bought me a 3 tier rolling cart for my bathroom and when I started to build it I was looking at the steps and realized that I only had 3 wheels but it was supposed to have 4 and now my mom has to waste time and return it. read more

I'm handicap and I like shopping at Ross in the pass I was told by a manager I can just go to the returns line so I don't have to wait to long in line. I have a problem standing still for a while due to several abdominal surgeries . But today I was refused service at return items I spoke to the manager she wouldn't even look at me just told me NO go stand at the end of the line if you want to buy anything . I had no choice but to leave the shoes I wa buying behind read more

Bottom barrel of a store imo. I usually try and stick to TJ Maxx, or Marshalls before coming here. The place is a mess usually. Things are randomly throughout the place. The selection is ok, but who knows what you're going to find here. I found glass on the floor and I was wearing sandals. They should be more mindful of things like this. Service needs to be better read more

I purchased some work pants there after I paid. I walked up to the security and asked him do you mind if I use your dressing room to change into work pants because the pants I had on I didn't like them and they weren't black. He said he was OK I want to change as I was changing one of the workers unlock the door of the dressing room opened it and I go what the F are you doing?! I'm changing! I hear her going to the next dressing room and she knocks then opens the door. She did not announce herself or she didn't even knock. She just opened it. I was so embarrassed. read more

I know this company could give a Donkeys Ass about their reputation and reviews because ppl keeps shopping there. Well this Ross in Hacienda in the 4 for less shopping center is the only Ross I have encountered with RUDE customers service. Poor people skills and the store always messy. Also they always find an excuse when you want to return something if you don't have the receipt. They have state a receipt is needed for all returns while other Ross Stores take the item as long as is with the tags and you have an ID. The Cashier's think they are superior than the customers like wake up..you work at Ross and yes we shop there cause of the price and thanks to the customers you have a JOB. This store really needs a new manager or management team cause the ones running this store will run it to the closure of it. read more

Horrible store. I understand if food and drinks aren't allowed inside the site I get it, but if it's over 100 degrees and someone comes in with water, please don't turn them away. Unless you want them to pass out read more

Sadly, I will not be retuning to this Ross location. An employee named David turned out to be unreasonable and very entitled. He really didn't want to listen to a customer even if they tried to apologize and reason with him. I'm not sure if Ross employees are scared of working there or just plain hate working there. Apparently they are VERY afraid of being fired for some crazy stuff. Now I see why it's easier to online shop. read more

2pm on a Tuesday and they only have 2 checkers.. this store is a mess and terrible check out lines read more

I came to this Ross because I was in the area and honestly I been to the other Ross and let me tell the experience I had at this store compare to the other one it was horrible the service the worst I ask one of the lady to show me a watch in the showcase and she told me are you going to buy it my answer was well I need to see it first well you need to get in line I said ok then I got in line the cashier the help me was worst it's my last time coming to this Ross that's for sure what got me more disappointed was the way one of the employee was talking in front of the customer with bad worst she keep repeating this F*cking so and so that's just bad customer service read more

Before Covid they used to let you try on clothes in the fitting room. I went in with a bunch of clothes, (10 plus). They only let you take 6 or 8 at a time. So, I was going in and out of the fitting room, taking clothes to try. Removing the ones I tried. The lady controlling the fitting room started counting the clothes I had in my hand. Then questioning where all the others went. I felt like she was accusing me. I asked her if she was there the whole time, and we were going back and forth. I had to life my top so she can see I'm not wearing anything else but the clothes I went in with. Then as I'm at the cashier paying for my clothes. Two cashier started exchanging money in the middle of my transaction. Simply rude and unacceptable. read more

There's 16 people in line in front of me and 4 people behind me, its a Friday afternoon, there's 2 registers and 4 people I've seen so far that are working on the floor and there's one more person by the cash register but she's hanging up hangers, we all know how important hangers are! read more

let's start off w/ the fact that i've had 3 bad experiences w/i the passed 4 days. this location is bad on so many levels. don't get me wrong they do have adorable things for newborns which is why i went the 2nd time i found tons of cute items for my new nephew that was just born. too bad i wasn't able to purchase them due to the fact that i will not buy something that has to be washed before i give it as a gift. everything is always so dirty in this store i mean how hard is it to use a floor duster or to get one of the ones ur selling to make the store more presentable. especially since ur not going to discount the item for it being filthy. tonight i went w/ my son he found exactly what he wanted right away we looked around a bit got in line which was only us standing there w/ 2 employees standing at the register @ least 3 more standing around the front cleaning & talking. none of them acknowledged us or made any eye contact after about 7 mins i finally told my son give me what he had bc we were leaving he got upset like any kid would. honestly dont plan on ever going back to this store my review from the 1st incident is on google reviews. lucky for them i cant give 0 stars so they get 1 they dont deserve it read more

Over 20 people in line and 1 cashier but 3 workers walking around in the front entrance and just laughing with each other. Childish and unprofessional read more

Two dressing rooms ONLY, for a store full of people shopping!?? The regular larger one closed off, what are you guys thinking?? Not shopping here anymore. This isn't the first time at this location they do this I don't want to wait 20 minutes or more in line to try on items. UGH! read more

Ross Dress for Less - JUST 2 dressing stalls for a store full of people! - Women's Clothing Near Me - La Puente, California

TLDR: Not my favorite Ross. I would say the average Ross is a 4. What this Ross lacks is organization. The selection is really not something that should be rated as it's constantly changing. This puts an even bigger focus on the organization and staff. The staff, or lack of staff, seems to be the problem. The long lines (especially on weekends), disorganization, and overall messiness is most likely due to staff shortage. Well at least I'll give them the benefit of the doubt. read more

I've come to this Ross for sometime now & the manager now "Iris" well atlease that's what the cashier said her name was...she shows no urgency in taking care of the customers in a timely matter, yet alone ontop of that she has her AirPod on her right ear while on the floor. So unprofessional...what a good professional management example she puts on for her employees. read more

BRAVO TO ROSS FOR HIRING ARTUTO! Props to Arturo the Ross employee who did an AMAZING job getting these towels organized on a shelf. I buy towels every year for family and the best deals are at Ross, but I dread having to comb through hordes of towels to find a matching set. I was stunned and soooo happy to see how organized he made this shelves. I was able to grab (16 towels) and feel content! Your awesome! You NEED to keep him because if his professionalism and helpful smile! read more

Ross Dress for Less - Women's Clothing Near Me - La Puente, California

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So far so good, it just opened and so right off the bat I can tell its not as fully stocked as a normal Ross store is but I'm sure its just cuz they barely opened. As time goes by no doubt that they should be receiving more truck loads of goodies to fill this location. As far as Ross goes its sooooo clean and nicely organized but like I said its new and I don't expect it to stay that way! I do appreciate the location since its close to home! No more driving to Eastland unless I'm in the neighborhood and lord knows I hate driving through Industry so the one in Puente Hills is never an option! Happy shopping! read more

Ross Dress for Less - Now open! - Women's Clothing Near Me - La Puente, California

Love this place. I always find something. I come here to refill on my pike roast keurig cups or my medium roast keurig cups for only $6. Beats the price at Vons. I also found some tea cookies today for only 2.99 and a large bag of amazing Tapatio lemon picante popcorn for 2.49. Amazing office snacks and very inexpensive read more

Ross Dress for Less - Women's Clothing Near Me - La Puente, California

It's disgusting in here. TRASH EVERYWHERE. Those fake professional yelp pictures are misrepresenting of this location, swipe right on the picture section to see my REAL pictures on how this location really looks (pictures are on different days) goes to show this location is always BEYOND a mess. Looks like a hoarders house. Customer service is bad, except for the greeter at the door. They never have more than 3 cash registers open (most times I've gone it's 1-2 open). All aisles are unorganized. Expect at least one baby yelling and crying at the top of his lungs when you enter this store lol, they're probably crying about the disgusting mess! read more

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This place need new staff members low on staff store looks like a volcano hit it !!!!!! So sad one register open !!! And line way to the close area .... Staff members walking around on floor doing absolutely nothing sad very sad wouldn't want to be the owner of this store with this team work read more

My family & I went here to look & were disappointed. They were having the Back-to-School sale, and only had 2 cash registers open and 2 workers. The lines were long and there were many people waiting in line for 10+ minutes. The place was messy & the isles were as well. But, at least you're greeted at the door when you walk in read more

I would do a zero but there is no zero. Today August 9th myself and 6 other people patiently waited for the store to open. We all arrived a few minutes before 9 am which is when the store opens. It's 9:05 then 9:10 9;13 finally the doors open. No apology no welcome nothing!!!!! Then only one cashier new apparently. Didn't know how to return something. 10 minutes in line to pay!! Once again no thank you for waiting. Thank you for shopping with us NOTHING!!! Worst customer service ever. read more

Yikes, most Ross stores try to maintain a clean mess free environment but this said threw it's hands up in the air. Messy is an understatement and it didn't look like they had any inventory either. First impression was a bad one, won't be back to this location read more

There is a young man by the name of Luis Ortega , who was very, very , helpful. Even though it was so busy with such a big line. Luis took the time to greet me and comforted me by telling me how they would soon help me. I was very impressed with how he keeps his positive attitude in the midst of what can be a little crazy to say the least. He should get recognized for it somehow Made shopping a much easier experience! Thank You SARA SIERRA read more

I love going to this location up until a few months ago. I was in line ready to pay when one of the managers was yelling at an employee about something he didn't do. Another employee told her " its not the right time to do this" but she ignored him. Then she walked passed me continued to yell right in my ear..so I brought to her attention since I have been a manager, that she was being so unprofessional by yelling across to another employee in frkntbof customers, in a nice way and she responded " oh. That's the way i talk" no I said and you should apologize. She said to me " no I'm not" that's how I talk. Omg....rude young managers now a days need more training!! I hope she's gone. read more

Shawn was so rude I think he was mad because he was working on Super Bowl Sunday and to top it off he was wearing a ridiculous Raiders jersey. He needs some customer service classes. read more

I hate to give Ross 3 because I love Ross but everytime I come here the bathrooms are just so gross. The store is nice inside and fairly organized but the bathrooms are always revolting! Tonight there was literally a giant pile of used toilet paper in both stalls and it smelled so gross. Not to mention there wasn't any toilet seat covers so I decided to just hold it in and wait till I go home. However, even with the gross bathrooms I will still come once a week because I love Ross and this one is the closest one to me. Just please clean your bathrooms! read more