This store has horrible customer service. No fitting rooms open and long cashier lines! Workers are rude.

Located next to this Ross is a liquor store and a Goodwill. I wandered in here after shopping at the Goodwill and I was a little apprehensive because I've never had a good experience at Ross. Usually everything is in a jumble, and the shelves are pretty trashed, but I got here in the middle of the day on Friday so things weren't so bad. I couldn't believe there was no line with a single cashier which is what I have come to expect at other stores. I actually found a couple of bars of Italian soap and was out in no time. Normally I take one look at the ridiculous line and drop what I found and just leave, but not this time. So that's a reasonably good experience. read more

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20 people in line with only one cashier. People walking out leaving their carts. Finally got to the cashier and was irritating - terrible customer service. Where was the manager in all this chaos? read more

Great place to find a gift. Name brands at a fraction of the cost. I know that sounds like a commercial, however it is a great place to rummage through. This particular time we were looking for ties. We found namebrand ties that are very nice that we are gifting. They have some home furnishings and decor, men's, women's and children's clothing along with a few other odds and ends. If you've never been time to come stop by and see what it's all about. read more

Ross Dress for Less stores in Marble Fallas and also Killeen are typically clean and well-organized. Although higher end merchandise is not as common as in Marshall's or TJX, prices are consistently lower and one occasionally finds an amazing deal. Their return policy is generous; you don't need your receipt if you paid with a credit or debit card. The refund will be returned to the card you used to purchase the item. Note: you can't take a cart out of the store; be sure to arrange for help before you shop. read more

Everytime I come here there's only one person on the register and a whole line of people. Have had to leave the store several times and put items back read more

This review isn't necessarily for this store but it's a review for the kind young lady working the register. Siarrah! She was the only one working register, hustling to keep everyone happy, yet also taking time to connect with each costumer. Not once complaining, in fact she spoke highly of her position with the store. This girl deserves a raise!! read more

Ross Dress for Less - The two rings siarrah sold me, which she was highly educated on the meaning & history behind. - Women's Clothing Near Me - Marble Falls, Texas

Young woman at front counter was sarcastic and rude. Employee running dressing room was very helpful and polite.

I love Ross but this Marble Falls one is poorly managed. It's Christmas season with one check out person and a line way back.

Just visited this store. At checkout no greeting and after paying out no thank you. We thanked the cashier. The two cashiers were discussing one of the others Mother. Guess that's a good reason to check your receit also. Since they were not really paying attention. read more

This morning I got to ross early so I could get in as soon as they open because I had to get to work but desperately needed to buy my niece a present for her birthday party- and this morning between 8:30- 9am was the only time I had to find her a decent present at ross. Well at 8:29 two store employees walked up to the doors to wait for open as well. Time crept past 8:30am (when they are supposed to open) to 8:32. So I asked the tall blonde and short brunette if there was a manager inside to open the doors? They just nodded their heads to reply. So I pulled out my phone to call the store to get the manager to open the door. The manager said shed come open them. After I hung up the girls especially the short brunette seemed VERY annoied that I called the store- then proceeded to tell me different reasons why they wouldnt be open on time (just saying someone may be late). Me being someone who works in a business in the small town of Marble Falls said "well get here earlier then" to that the short brunette rolled her eyes. By 8:35 the manager had reached the door to open it. She opened the exit first and let her employees in as I waited by the enter door. She then closed the door and the sort brunette turned to shoot me a very dirty look, the manager spoke to the short brunette for a second then let me in without a single apology, smile, or greeting. I went to find my things and as I was walking back up to the register The short brunette passed by me in a small aisle and laughed as she passed me (bullying customers? not okay.) When I reached the checkout desk the tall blonde was there and greeted me a little nicer than before, and told me she couldnt check me out because they had no money in the drawers (I was going to use my credit card so i dont understand this) I asked her to call her manager to the front so I could speak with her about my experience. By that time the short brunette had made it back to the front register and she interjected an excuse of why the manager wouldnt be able to talk to me. I asked the blonde to call the manager any way. She called the manager over the intercom. Needless to say after waiting a while the manager never showed up to talk to me. I then had to leave to get to work, so i told the girls to let the manager know id be in-touch with the corporate office, abandoned the perfect present I found for my niece (because I did not think the girls who acted as bullies would hold the item for me) and left the store. HORRIBLE CUSTOMER SERVICE!!!! read more