This is thee worst Ross in the history of Ross stores. Came here tonight and waited in a long line with only one cashier. Finally make it to the front of the line with items to return and also items to purchase. The cashier I went to had an attitude and was walking around the store loudly yelling about a customer looking at an item. She was extremely rude and disrespectful in regard to the customer and all the other shoppers had to hear her complaining about just performing her job duties. Well once I reached the front she decided to hop in to help the solo cashier and kept stating "I'm ready to go" as she's checking people out. I was hoping I didn't get her and the lady in front of me chose the other cashier just to avoid being checked out by her. I was next so I walked her way. As I'm walking up, she's stating "I'm not doing not a single return," but she mumbled it. So she rang up my two items. I sat my bag on the counter and she tells me, "I said I'm not doing a return so you'll be back in the morning." I looked at her puzzled and didn't want to press the issue so I kindly told her I no longer wanted the two items to buy. It's disrespectful to handle customers in these sorts of manner and I am definitely going to be reaching out to speak with either a manager or corporate in regards to how this employee handles people supporting Ross. This encounter has now made me look upon what once was my FAVORITE place to shop (everyone who knows me knows I love Ross), to a place where i may not even go to shop again. Deal breaker was that the store was still open and operating and she decided to block off the line with carts and make announcements pressuring people to get in line or registers would be shut down at 9:30pm when the store closed at 10 and I'd been in line since 9:35 until 9:48. I will be returning these items and I probably won't go back t Ross, or at least this location. I'd rather drive to Woodstock and shop at the outlets than to give my hard earned, money to the hands of such rude people. Value of Ross just dropped in my book. I have never been in a single Ross store and encountered this before. If I could give negative stats, I probably would. read more

Ross Dress for Less - This location is HORRIBLE to me - Department Stores Near Me - Stone Mountain, Georgia

Ross Dress for Less is a retail chain selling brand-name clothing, shoes, accessories and housewares at discount prices. If you're looking for a treasure hunt kind of shopping experience with low prices for decent quality items and don't care about customer service, I would recommend this place. Went in for household items and some clothes. You don't always find what you want. However you can find things you need. Need more check-out clerks. Free ample parking in fornt of the store. Customers leave things all over the store and staff constantly trying to restore things to the proper location, shoes and clothes particularly all over the place. Probably adding additional staff would help solve this issue as well. Always find a great deal and fashionable items when I visit this store. I got a couple of shirts that I like very much. read more

Horrible experience. Pulled up at 10 AM when the map says it opens at 9:30 AM, doors locked. Fair enough maybe a delay? Nope. An employee comes out, locks the door in our faces, and hits us with the nastiest attitude like we're the problem. No explanation, no apology, just straight hostility. Customer service? Nonexistent. Management? Nowhere to be found. Dissatisfied? Indescribable If you're looking for a warm welcome, try literally somewhere else cause this is not the place for that. Period. read more

Visited this location over the weekend and surprisingly they had alot of goodies! [check photos below] im not a fan of ross so I don't visit often or at all, but I was in the area and decided to stop by. Glad I did! Cons; could definitely be more organized & clean. The pregnant girl that checked me out was not friendly at all [I tried to give her the benefit of the doubt because she is pregnant and she's standing on her feet for hours] but that still doesn't give her a ride right to be rude or unpleasant to us paying customers. Again, we're living in difficult times, kindness is definitely needed! Probably wouldn't visit this location again because i'm VERY BIG on customer service that's why I gave 3 stars read more

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terrible customer service right now! i was just at the jewelry counter and an employee at register 2 or 3 was literally standing in front of me with no line and asked nicely foe assistance. She walked off and started tagging a suitcase and came from behind the counter. I was shocked by how she went out of her way to be rude and left the store without purchasing anything because of it. read more

The absolute worst Ross Dress for Less in history. Customer service is lacking and the store associates, some of them, are incompetent. You are in trouble if your Loss Prevention agent is the most professional person there. Today, I stopped in as I was in the area and found a facial cleanser that had been marked down to .49 cents. Instead of opening the secure box it was in to place the sticker on the item, they put the sticker on the secure box. At checkout, I pointed this out to the sassy male cashier. He refused to scan the correct price despite the SKU# matching. This location will continue to fail due to their weak leadership. read more

Horrible, untrustworthy store. If you have to visit this Ross, check your electronics before leaving the store. I purchased a JBL speaker from them around Christmas to gift to someone. I removed all tags and wrapped it only to find out on Christmas that it was the version released before the one I paid for/the one that is advertised on the box. I was looking for somewhere to post the pictures. I received a JBL Charge 3 but was led to believe that I was purchasing a JBL Charge 4. Please only visit if you have no other choice. If you want to feel cheated out of your money shop here. read more

I actually came here to look for a big planter that I didn't really expect to find but I did and they had multiples, the store actually had a lot of pretty cool stuff that was in stock given they had nothing from Covid. It's worth checking out, I didn't have any issues with anyone that worked there during my visit. read more

This store has a good selection. It's been here for a long time. Every time I come in here there is only one register open. Like today on a Friday at noon the line is backed up. I hesitate to come in here for this same reason. Not good read more

I had in mind to find a red sweater and what did I find,a red sweater you can find cute things here you just better hope it's your size,.I would shop there again. read more

This is my favorite outlet store. Ross has all the brands I'm looking for. Love Ann Klein designer fashions sold at Ross. A fantastic savings, top quality, and all the cutting edge fashion. read more

If you don't know about Ross, I can't EVEN with you. Ross is my favorite clothing store, hands down, forever, amen. I used to shop there with my Nana when I'd visit her in Portland in the summer, and when we finally got one here, I was ecstatic. I visit multiple times per week, and seldom do I leave without buying something. If you're a fat lady and you enjoy cheap clothes, defffffinitely visit Ross. If you're a dude, you should visit too. If you're a kid, make your mom take you--there are also TOYS. read more

This Ross lets me down every time. I can never find what I like here nor can I find my size. The customer service isn't good and the store never seems to be properly stocked. I'll only come back to this location if I am desperate. The best Ross in my opinion are at Sugarloaf Mills Mall and by the Mall of Ga. read more

This store lacks of corporate attention. On any given day the store is never adequately staffed. Standing in line with approximately 30 other customers, one cashier Some customers walked out. I will be writing corporate. read more

I would rate this store zero stars if I could because the customer service is horrible. I went in one day to pick up a few items that I wanted to purchase for a gift and something for myself as well. I would say I spent about 10 mins in the store I found what I wanted and continued to the check out. I did have a piece of jewelry so when I got to the counter I told her that I had a ring on hold that I would like to try on while she checks me out. Oh do you want to step to the side she says to me I said no I just want to try it on to see if I still want it and with rolling of her neck she started to check me out. I put the ring on the counter indicating that I want the ring and I asked her for a gift receipt for one of my items. Oh I already finished ringing up your items you can't get a gift receipt she says to me. With a confused look on my face I said why she told because I didn't tell her at the beginning of the purchase that's what I wanted and she would have to cancel my five items and re-ring them which she didn't want to do. (Oh by the way there was no one behind me) I simply asked if a manager could do it that's when she started over. She called me rude she told me that I was being a difficult person other words was exchanged but at that moment she should have called a manager over which I asked for but she never did. The next day I called customer service to complain I have yet to hear back from them. read more