Cashiers must be expensive because this company, despite all the skip scan articles, has gone all in on Self Check Out. And it's not very intuitive. Most checkouts you can enter your loyalty number and start scanning. I feel tech-savvy but the self-checkout was just confusing. It's not clear which ones are open. You can't see the checkout situation until you're next in line to checkout. At one point the lone cashier started scolding the CUSTOMERS for not using self-checkout and told US the line was so long it didn't make sense and WE had to do something about it. Excuse me? I don't work here, find someone who DOES to do something about this long line. How about order online and have it delivered? Or better yet... just order from anywhere online. read more

Okay, maybe my review is a little biased because I don't know of many other home goods craft stores quite like Michaels -- but I just can't get past some of these prices. $80 for a reef ornament? If it were handmade, I could understand, but for a plastic one? That's a hard pass. And that's just the tip of the iceberg. Everything from candles to basic stationery items you could grab at Walmart is marked up to a level that feels unnecessary. Now, to be fair, they do have some great sales -- and when I say great, I mean really great. But you shouldn't have to wait for a sale just to feel like you're not paying an arm and a leg for a craft project. On the plus side, the staff is friendly and helpful. They have the kind of customer service I appreciate -- where someone actually walks you to what you're looking for instead of just pointing in a general direction and disappearing. That said, the front desk and self-checkout area are another story. I stood at the self-checkout for a solid five minutes waiting for anyone to come by and help with a screen issue so I could remove an item. No one ever came, so I eventually gave up and checked out at another register. Overall, it's a nice store with good selection and solid staff, but I'll be honest -- next time I come, I'll be coming for the sales, not the sticker prices. It's way too easy to walk out broke after buying just a few things. read more

First of all I appreciate the great prices, but the real reason for this 5 star review is the manager went well beyond the call of duty, Thomas was excellent!! My daughter had a bit of a disagreement with one of the staff and I asked to speak with the manager and his conflict resolution skills were amazing. He was very polite and considerate and he took care of the situation very professionally. I will definitely recommend this store as one of the best. read more

Customer service is terrible. The employees look and act like being there is the last thing they want to do. Their attitude and general disinterest in helping customers is enough to drive me away and shop at the Hobby Lobby down the street from now on. read more

I drove 30 minutes to get here now that Joanne's is gone. What a disappointment. The store is messy, disorganized and low on stock. The help was pretty nonexistent too. The sale specials on the floor rang up differently from what the checkout price. I had to take pictures of the signs to prove to the sales person that the prices were wrong. I don't understand how they're still in business but Joanne's is not. Sadness. read more

Michaels is on the higher end of a craft store. They did an excellent job in helping me select a perfect photo frame. Girl at the check out was so kind and helpful, she also signed me up quickly for discounts to immediately help me at the check out with them. Found lots of stuff on clearance, so that was awesome. Safety protocols are in place too. Prices are reasonable and staff is unbelievably friendly and nice. Inventory is kind of little low lately, but still a good place to shop. They have really cleaned the store up and have hired some more people to help on the floor. Michaels is a Chain retailer store carrying art and hobby supplies plus home décor, most offer classes and custom framing. The Michaels arts and crafts store located at 4000 Lavista Road, Tucker, GA, has everything you need to explore your inner creativity. Their expansive craft assortments include the most popular art supplies, jewelry kits, frames, knitting, crochet supplies, Circuit makers, and much more. As this place sits in a shopping plaza, there are ample free parking spaces in front of the store. This store has some good merchandise, but this location seems little smaller and does not carry as wide of a variety of supplies compared to other Michaels that I have shopped before. Regardless of the size, still a great place to buy all sorts of crafting items and frames. Go online to their website before check out and they have great discounts for purchasing items every time you go to the store. Quick checkouts even when they are busy with multiple cash registers open. I would definitely recommend this place to be checked out if you are in and around the area. read more

I was looking to customize some crocs with Angelus paint. When I arrived at this Michaels it was my first time. They guy assisted me with the paint section. Couldn't find the angelus paint so I choose the latter.not a bad experience at all. I received a discount total order was under $12. The employees were very pleasant. They also have crafting classes. I am def planning to visit in the near future. read more

Michaels - Acrylic paint, Spray paint, and multi-paint brushes. - Arts & Crafts Near Me - Tucker, Georgia

My husband used the bathroom and one of the staff looked over the stall. They stated that a homeless person might've been storing their stuff in a locked stall. No knock, just immediately looking in. Absolutely ridiculous and disgusting behavior. read more

I was with my mom. She asked this worker there sitting on the counter on her phone and asked her where an item was and instead of walking her to the aisle she just kept telling my mom its over there while pointing. My mom asked her where? The worker finally got up to show us and pointed again and walked off. Micheals just lost some money because my mom didn't like her attitude and we left. read more

I have trouble visiting any craft store without my sober sponsor. There were so many awesome items at this store. The focus was on Halloween. There was an employee scanning items in line and handing a card with all of the pricing information to the customer. That saved time once it was my turn at the register. read more

Michaels - Arts & Crafts Near Me - Tucker, Georgia

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Great store, wide variety of craft offerings. The store is clean, the checkout counters were staffed, and it was an all over nice experience. read more

I came here to get a baking pan. They always have a big inventory and it is a big and clean location. They updated their checkout area where you can self-checkout which I like. The woman working near the checkout section was very helpful and showed me how to navigate the checkout computer. They always have coupons you can use online or in person so I really like that. You never have to pay full price for anything. read more

The store was very clean and organized. My only complaint was the woman working at the cashiers. Her abrasive, dismissive attitude was very off-putting and totally unexpected for such a laid back environment. When I asked for help - very respectfully I might add - it was obvious to me she was irritated due to her deep sigh and eye roll. Oh, I'm sorry, is me seeking assistance TOO MUCH to ask?! My goodness. Meanwhile, the reason I flagged her down was because the self-checkout kiosk had asked for me to wait for a member to assist me since I had just signed up for their rewards program and wanted to apply the discount. When she got to me, I told her what the kiosk had indicated and she informed me that I would receive a discount voucher via email. Okay, fine. Not sure why it asked if I want to apply the discount to my order then, but that's no problem. However, as I was paying I noticed a discount had been applied anyway so I stated aloud "Oh great, it gave me a discount anyway." And the woman rudely said, "That's because it was On Sale." I ignored her but there was no doubt she was trying to invalidate my satisfaction. It's not what she said so much as the way she said it. Meanwhile, there was no sign saying the item I purchased was on sale so how would I have known that. In any event, her attitude was totally uncalled for and I will definitely not be going back to that store for a while. No one deserves to be treated as if they are a nuisance simply for asking an employee for assistance at a department store, especially if they aren't being rude themselves. read more

NONE of the employees at this location wore a Mask and 90% of the customers didn't wear one either. The mature man in the frame dept in the back stood only 2-3 feet away while interacting with customers. A staff member told me Michaels does not require their employees or customers to wear a mask. I wore a mask but was very uncomfortable about Michael's lack of commitment to the safety of the customers and staff. Other than the safety issue, I like Michaels. read more

Customer service is nonexistent at this particular store. I was unable to locate anyone to help me with questions I had that needed to be addressed. And as if that wasn't enough, I encountered a young lady who was checking customers out, that should find herself another job if she is that unhappy with the one she has there. She informed me an item was not on sale, when it was clearly marked 70% off and was shelved in the clearance section with 25 of the same product beside it. Clearly not my problem. After having to physically walk her to the shelved items, as she spoke under her breath the entire time and her sales line became increasingly longer, she exclaimed that they were just "in the wrong spot." Clearly not my problem either. Come on Micheals, there are so many people who would love to have her job. UNACCEPTABLE. I will not be returning to this location in the future. read more

Came in to purchase acrylic paints. At checkout I stood waiting for 15+ minutes while a new employee attempted to sell some chemicals to someone. She was struggling with some protocol and removal of a product safety device- manager came up and saw the 12 people in line, said to the trainee, "Oh! I didn't realize you needed me." Showed her how to remove the device from packaging and then LEFT the trainee again. Another 10 minutes later she came back and the trainee was still dealing with the same customer/sale and after people in the line said "we need you to open another register," she finally opened a register to assist the obviously new and overwhelmed employee. read more

While waiting for my drive up order, I called the store. The store personnel immediately said "please hold" and never answered the phone. So, I parked and went in the store. I have an injured hip and explained this to the individual inside, would they please help. Told them that I only needed one item, in which I had paid for it online. She said "NO" and told me I had to walk to the back of the store to get it. She pointed in the direction - grabbed a pack and tossed it to me and left. It was the wrong item and the most expensive one on the shelf. I just needed the 18 pk of mini hot glue sticks. The floor display was a total mess - one had to dig through every sku to find the small package of mini hot glue sticks. The person in picture frames came over and asked if I need help - I told him - He just stood there. The other person that pointed to me - returned and used her hand held scanner to find the right package. I then had to walk back up to the front and stand in a line with about 8 people in front of me (the majority had cart fulls) and one was exceptionally rude to others. I asked if someone could please help me because I was in serious pain, and I did not think I would make it til it was my turn. (I have never asked for help, but I needed it today - that is why I had done a curb pickup in the first place). To make matters worse, when they finally got around to helping me - They did not give me a the Coupon discount of 20%. I called the 1-800 line - That person could not understand simple English statements "please cancel my online order". His solution was to return to the store and ask for help - REALLY???? DO NOT SHOP HERE - BUY your things from anyone else!!!! No support for a Senior citizen with a serious physical issue. read more

This place is a craft lover's dream! They are always having amazing sales and you coupons are applied to the highest priced item, what more could you as for. They over a wide variety of craft supplies for whatever project you might have in mind and the staff are always helpful, i love it here read more

This is a tough time for us all! Would it kill the employees and managers to be courteous! They single handedly ruined the whole crafting experience! Should probably just close down until things get better if everyone's going to come to work with a nasty attitude including manager Al who pretty much told me to figure it out. Will never visit this location again! However after loOking at previous reviews, poor customer service is a trend at thIs location! read more

Everything is just lovely there. Do you get courtesy? I just love going there because it's nice and clean not smelly. Food is taste good the selections are good the value is good I'll give it 100. I will tell you go there and try it yourself. you will not be disappointed. OK thank you for allowing me to share with you. Good morning good evening good night enjoy your day. Don't forget to pray. read more

I have severe light sensitivity which causes me problems. I attempted to scan a coupon and the associate tells me to turn my phone on in light mode, my partner switched it to dark mode to keep my eyes from burning. Which is fine. The issue is she felt the need to go up to another associate and laugh at me and joke about me and how dim my phone was. Right beside me. I got back in my car and just cried...I'll never go back. I know it's silly, but I just didn't need that one comment that day. read more

This seems to be my go to place for when i'm doing my Christmas decorations. Probably not the most artsy guy in the world, but this place has a selection to choose from. They also get into seasonal events, so expect some 4th of July stuff, some Halloween/thanksgiving/Christmas decorations, and whatever i'm missing. Prices are affordable and it's never too packed or busy. read more

Michaels - Arts & Crafts Near Me - Tucker, Georgia

The only Michaels I have ever been to and I keep coming back. For what? deals on frames, yarn (for the sister), glue, artsy stuff to make a mask for an event, etc. You name it, Michaels got it! I have to start off and compliment the staff. Always friendly and there to help out. For all of the times that I've been and asked for help, the staff is knowledgeable of where things are located and lends a hand. The store is clean for the most part and organized. read more

Never go or do business with them Worst customer service Don't know what they r doing Should shut down business If they keep people name AL He doesn't know his full name read more

This is the worst Michaels I've ever been in. Four visits now, trying to give it every benefit of the doubt. Very unhelpful staff, items are horribly displayed and maintained. The store is always a mess. Check out lines have been slow and understaffed every time. Worth the time to dive to another location. Has no one from corporate seen this store? read more

Just went there today. Tried asking a staff about something that a group has posted but she just shoo-ed me off. VERY unfriendly and unaccomodating staff. She did not even took the time to see what I was trying to show her on the phone. Definitely not going there again ever! Worst I've been so far! Try training your staffs on getting customer satisfaction that would be a huge help! read more

I shopped at the Michael's location at 4000 Lavista Rd, Tucker, GA 30084 this morning. The store associate, Layla was extremely helpful and friendly. I appreciate the great customer service I received at the store today. read more

The Tucker Michael's is the best in the metro area as far as customer service and the selection is decent as well. Employee Keyanna is so personable and ready to assist. I give this store 5 stars because of the great associates such as Keyanna. read more

I like Michaels in general. It's similar like most craft stores but what it specialize is more with scrapbooking and jewelry making. It's not super busy but the staff is always friendly. They are clean and organized. You can download a 40% off coupon for regularly priced itme and use it. My to-go craft store is Hobby Lobby but what Michael's have over Hobby Lobby are longer hours (an hour later) and open on Sunday's (Hobby Lobby is closed). read more

This store is ok. If you need a frame or some run of the mill crafty stuff, this is the place. If you need real art supplies (paint, brushes, pens), go to Binders. Michael's has coupons and sales which are good deals if you know what you want. The employees are not really helpful and don't know much about the products, so don't go in expecting much in the way of guidance. DO NOT bother calling on the phone. You'll speak to several people and not one will have a clue about what you are asking about - and they'll just tell you anything to get you off the phone. So plan to go look for yourself. read more

A lot of different selections available. The store was decently organized, though pretty unkempt. I got a lot of great holiday items on sale (day after Christmas=70% off most holiday items). Cash reps were fairly friendly. Not really a lot of people around to answer your questions/help you find certain items. read more

Terrible customer service! We had a piece of art framed there. the framing employee helped us pick out the frame. Turned out the frame was too thin and weak for the size of art. When we tried to have them redo with larger appropriate sized frame they would not and we're extremely rude. Michaels in general are good but this north lake location is terrible! It is worth your while to go out of your way to an alternate location. read more

Came for 4 frames. The service for doing the framing themselves was like $8 a piece and would take around 3-5 days, which seems exorbitant. So, I just got the frames and did it myself. I was surprised at the register. I thought it'd be $10 per frame, but it rang up $5 per frame. Which was an uber-cool treat. Large varieties of frames and the $5 deal I got is impossible to beat, even though it wasn't advertised, at least where those frames actually were in the store. read more

They have removed locks in doors. Thank God I love stopping at this store. I always have a bite to eat and then shop. But it was so inconvenient to have to wait for some one to unlock doors. read more

I love this store, but they made it really difficult to shop there with little kids. They keep moving everything around and I get confused. I do love all of the fun crafts I find to do with my kids though. read more

The prices were outraging I couldn't even drink my frappe.and we also got a product from there and did it didn't look anything like it.

I wanted to say thanks to the gentleman working in the frame department this evening. He was helpful, he was knowledgeable, and he knew exactly what I wanted when I didn't even know exactly. He cared about the quality of the end product and wanted to make sure I got exactly what I needed. He also mentioned he was heading directly to his friend's birthday party and was really excited. Great service and a great friend! Thanks for your help! read more

The gentleman at the custom frame shop in the back didn't have his mask on at all (it was hanging from his ear) and the cashier (who was very sweet by the way) was wearing her mask below her nose. This completely defeats the purpose of wearing a mask all together. Please reiterate how to wear a mask to your employees so that it helps prevent the spread of this nasty virus. read more

I love creative projects, and this Michaels supplies everything I need to do them! The employees are very helpful and showed me everything I wanted, and even gave me some great suggestions! I find when using coupons their prices are reasonable, but I try not to buy their products at full price! Overall though, I would definitely recommend this store! read more

On day three of my quest to get the item that I ordered online to pick up at the LaVista store proved no better than day one or day two. Still "processing" and no signs of ever sending me an email so I could come get my item. I did, however, get an email from the Perimeter Store this morning, stopped by and quickly picked up my item. I cancelled the LaVista store order. So now I'm going to the Perimeter store review page and give them five stars. They deserve it. read more