James and Ben are always ready to help me no matter what Thanks kids! Im also glad they talked me…read moreinto installing the drive safe feature in my ride

Horrendous service at this location. If your into being treated like a number & your concerns…read moreignored, search no more you've found the worst agent in all the land. Be sure to double check everything they do or you'll end up with countless auto policy revisions weekly in the Mail. He is the absolute worst agent locally

Matt Carroll with LaChance is awesome. He help turn around a very difficult situation covering our…read morenew home in Schenectady. He was always professional and always positive. The end result was a very good rate for both homeowner's insurance as well as our two cars. Thank you, Matt John Perry

From the owner: The Erik LaChance State Farm Agency strives to serve and assist customers in ways no one else does…read more In order for us to better the lives and futures of our State Farm customers and our community in the Greater Capital Region area, we offer the products and services that ideally suit their insurance and financial service needs, one relationship at a time. License #: NY-LA1158878, NY-PC1158878, CT-15820926, NJ-3001012917

I would not even give this agent a 1 star !!! He is great when he gets you as a client and then…read moreafter that he does not return calls or follow up at all . This agent has now cost me more money by staying with him and has been my worst experience ever for an insurance agency!!! Once I get my $3,000 screw up that he cost me I am switching agents and will never recommend this company EVER again!!! Enough said !!!

worst car insurance first off they added someone on my insurance without permission it was a…read moremission to get that person off when I got them off the policy they lowered my rate to what I agreed to than raised it by 20% call them they say they never Received it even though I have The confirmation email than when I call the underwriter they hang up on me. I call to cancel my insurance and they laugh at me this is the worst company to have for insurance, I have a buddy that has a oui and there insurance is cheaper than mine and to top it off he lives with three other people who have there licensees and he never had to put them on his insurance meanwhile I had to put someone on my insurance who doesn't Evan have access the vehicle explain how that makes any sense. progressive is the absolute worse insurance company DO NOT INSURE YOUR VEHICLE WHITH THEM they will screw you!

My husband and I recently filed a claim with Progressive regarding an accident with our vehicle…read more Initially, our customer service was reasonable, and we received a small payout for some damages to the car. We soon discovered, however, that the car was more extensively damaged than we had realized, to the extent that it could not even be aligned by a tire shop due to major front-end damage. We attempted to contact Progressive again to notify them that the accident had caused sufficient damage to prevent alignment and safe usage. They did not respond for 7 WEEKS, despite 25+ (unanswered) phone calls to the appraiser. I finally began calling the supervisor, and after 12 days of no response from him, I called HIS supervisor and left a message. It was only then that our phone calls began to be returned, and that another evaluation of the vehicle was set up in a timely manner. The same appraiser evaluated our vehicle; we were told that he was the only individual in our entire STATE who could do so. He quickly reported that, once again, Progressive did not deem the $3400+ of damages to be related to the accident and that they were instead related to "wear and tear". Of course, by this time, we had been required to continue driving the car for 2+ months since the last evaluation and 5+ months since the accident. Naturally, wear and tear on a damaged vehicle would increase exponentially within that time frame. We are not wealthy people. Our vehicle is our primary mode of transportation for our ourselves, our children (one of whom is disabled), and the many elderly and homeless people we serve in ministry. Paying for these repairs is forcing us to incur additional debt and has prevented us from effectively doing our jobs. We have been customers of Progressive for several years without any claims until now, but you can be sure that we do not intend to continue with a company that not only refuses to return phone calls or communicate at all, but also leaves a low-income family in a terrible financial hardship.

Brittany at State Farm (Tom Clark agency) is such a pleasure to work with. I needed Liability…read moreInsurance for a wedding at a Historical Venue . It seemed like minutes and she had all the information I needed and went ahead and filed for the insurance. She was so fast and proficient.

I stopped in for a homeowner insurance quote. The staff were friendly, but very slow. The quote was…read moremuch higher than my current policy and I was told that was the best they could do. I went to a different State Farm agent and got a much lower quote.