Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Rich is very knowledgeable and professional last week I brought to him two Seiko watches and he…read morefixed them both. I highly recommend Serpentini jewelry. I'm 100 percent satisfied with his professional service, and the repair prices are very responsible.

ZERO STARS!!! DO…read moreNOT Go There!!!! I wish I would have read these horrible reviews before I elected to go there. The owner told me he could fix my father's lighter. The screw on the bottom was stuck and I needed him to release it. I also brought him the new wicks and lighter fluid so he could get it started. Two days later, he called me and told me I can come pick up my father's lighter.... 95.00!!!!! I would have left it there except it's the only thing my father left me. ... When I went to pick up the lighter, he would only take cash and, he did not give me a receipt. I went home approximately 2-blocks away, and the lighter was not working. The next day I went back in there and he told me I should not have tried to light it. That I was not educated enough to light the lighter. He was so condescending ---- I have never met anyone so cantankerous in my life. I told him I was going to sue him. His wife quickly gave me $95 back. Please do not go there!!!!!

This person said he re-brushed my cuckoo clock and it doesn't work 1 year.Do not use this service…read morecharged me $600 to repair.Asked a another clock repair man he he never had bushed the holes on my cuckoo clock and s do not use his service again he ripped you off.I asked him to repair it and he said $200 I was shocked he said he never did his job right.Do not come here rip-off.

Although the news was not good about my unrepairable Seiko, Ed is a Very knowledgeable experienced…read morewatch expert.

Kept my watch for over two months. I heard nothing. Didn't answer phone or respond to messages…read more E-mail disabled. I finally had to drive there to find out that he hadn't started because it was too hard. I'm disappointed that he couldn't repair my watch, and really torqued at the lack of communication.

Took our Howard Miller click there to be fixed. Paid a sizable amount for it and it quit working…read morethree weeks after we got it back. We have tried calling multiple times to no avail and when I go there no one is around.

Can't complain since I got my watch repaired here for only $10.00…read moreHowever I must say it was an experience of time travel........

Chad Sopp is a highly regarded, personable repairer of all watches and clocks (recent and antique)…read more President of the CNY Watch and Clock chapter (#55) of the National Association of Watch and Clock Collectors and owner of Timesmith Antiques (Shop & Store: wonderful selection of watches and clocks!) at 11 Ellis Drive in Dryden, NY (near Cortland and Ithaca, NY). Also a member of another NAWCC chapter, its Cog Counters (antique watches and clocks). He is helping the Bement-Billings Farmstead [BBR] in Newark Valley with its 1810 Silas Hoadley (once a partner with Seth Thomas, both of Plymouth, CT) tall clock built into the wall (rarely found) of the BBF. See him & his shop on Facebook and also at Etsy as well. Very highly recommend!

We've had a nice Swiss automatic watch and mantle clock completely serviced, bought several small…read moreestate items and dropped in from time to see new arrivals. Chad's work is impeccable and his prices very reasonable. He is a master, and is very kind and friendly. Having him so close to home is a gift to the area.

Always top quality at a fair price. I wouldn't go anywhere else even though I live over 150 miles…read moreaway.

Top shelf service every time! I highly recommend the Golden Karat for all your jewelry purchases…read moreand repairs. Friendly honest fast service, never a problem.

I had such a GREAT experience at Fellins. The selection is out of this world! My fiancé got my ring…read morehere and everything is completely customizable. The customer service was OUTSTANDING. 10/10 would recommend.

From the owner: Jewelry appraisals, custom designs, jewelry & watch repair.read more