BEWARE!!!! DO NOT rent via AIRBNB OR VRBO!!! Unfortunately I cannot recommend this property management company. While the property we rented thought Airbnb was nice, the host accused us of bringing a dog because of a "dog like smell" at the entry, but proceeded to tell us that they don't have evidence of this dog on any of the cameras around the property. They told us they will be charging multiple cleaning fees though. I am dumbfounded at this type of behavior. We washed the sand off our feet every time we entered to keep the place clean. We have always been respectful guests at every place we have stayed with my family. I would steer clear of this place unless you want to deal with unfounded accusations after you leave the property. Airbnb ended up denying their ridiculous request, but I guarantee they get away with this all the time! read more

If you are looking for a long term rental from this company, certainly look somewhere else. My roommates and myself applied to a property shortly after going to view it and we waited. The waiting then went on to take about two weeks until we were finally over the wait and decided to call. When asking about my application, I was told that the property manager was out and I could leave a voice mail. Both myself and a roommate did and guess what, no response (we did so multiple times). I had even called once and was not yet paired with the property manager, but someone else who was very hostile and passive aggressive after I had just asked a couple simple questions. The only way I was able to get ahold of the property manager was via email. Around like week 3 of waiting for a response I got tired and just sent an email asking for a simple timeline or any updates. The response was that they would have a decision by late that week or early that next week. Safe to say I got no further updates until 2 weeks after when I had inquired once more to just be told that a decision was made that same morning. All this to say, apply to them if you want to sit around for weeks on end (after paying a non-refundable $50 fee to apply) and to only be able to contact them via email and have none of your unsuccessful calls and voicemails responded to! read more

Kendall and Potter property management are slumlord thieves. We took great care of the rental in Aptos, improved it in many ways, and had the house carpets and everything professionally cleaned and better than when we moved in, just so they could steal our security deposit and spend it all on home improvement. They did not even have the decency to let us know. I had to call them after the check had not arrived after the 21 day period, and they said I could come pick it up. When I showed up to pick up the $2500 deposit, they handed me a printed breakdown of how they spent the money remodeling the rental with a $0 remainder, and had a police officer already waiting out front to escort me out. Sick people, robbing low income families who cannot afford to sue them. There was human feces in front of their BMW on the driveway, which should have been the first red flag read more

Christine provided the most amazing and personal service. I hold her and her manager in deepest regard and they truly care for people. I will utilize the services of this company forward for any vacation travels and highly recommend their services!! Joy Meyer read more

Unfortunately, my experience with this business was not a good one. In my opinion, they are dishonest and didn't get that community feel I was looking for. read more

We rented the Waves Beach Front beach house at sea cliff state beach through Kendall and Potter in June. it was such a pleasant, smooth and easy experience. The property was amazing and spotless and had all the amenities you could want. We had such an amazing time. The sunsets were spectacular. We also frequently saw dolphins, seals and sharks. We can't wait to stay there again. read more

We called to book a home for a wedding happening nearby and they booked us a rental house... signed contracts and paid! Then they called back to tell us "sorry there was a 4 night minimum... we made a mistake!" WHAT???? So now we lost out on all the other houses we wanted to rent... had to move people out of our party so we could fit into a smaller house. And no apologies, no good faith discount on the next (smaller) house, and not even a call back!!! Literally I called Rita and left message after message because she wouldn't take my calls and refused to call me back. I do have a rental home and thank goodness the company I use is better than this one! I would never stand for clients to be treated this way. Stay away from Kenall Potter!!!!! read more

The place was nice, but beware of added charges and miscommunications. We ended up paying almost twice the price for cleaning than the price we agreed upon by email BEFORE renting the place, and which was decisive in our decision to rent the place in the first place. Then the deposit refund check was sent to an obsolete address without any form of warning/confirmation, and they are now asking for ME to pay for the charge of voiding the check. Sandra was also very unprofessional and rude in her communication with me. read more

Love working with this company. They are very professional and responsive. We have worked with another local company that would not return our emails or phone calls. And wouldn't return money owed...for months and months and months. You can trust Kendall and Potter. They are fantastic! Don't go elsewhere...you'll regret it! read more

I'm so happy I chose Kendall and Potter to assist with my rental needs. Rita and Cindi were absolutely great to work with. They are experienced,professional and extremely competent. They responded timely to my many needs and were friendly and kind in the process. I would give them 10 stars if I could! read more

I called to inquire about a rental listing while I was driving to the location (to see if the neighborhood was a good fit). I learned to call and check the area as some areas aren't ideal and some listings were out of date. The sign was still up and the person I spoke to at Kendall & Potter couldn't have been more rude. Before I could finish asking if the address I was interested was in, she cut me off and told me to go online to look. I finished my question and then asked her again about the listing, honestly because I was a bit peeved she was so rude. Turns out the listing was out of date on the website and the sign should have been taken down as the new tenants were fully moved in! She didn't apologize and was rude the entire conversation, even after finding out she was wrong in telling me to look online. I wouldn't rent a property they managed as I would never want an interaction like that from a "professional" management company again. read more

I urge anyone to avoid these people like the plague! They are some of the rudest people I have ever had to deal with. They do not act in a professional business manner. How they can run a company treating the people they way do is beyond me. I can not prove it, but am pretty sure they also are using some questionable business tactics in they way they handle properties and would not be at all surprised if they were in major legal trouble at some point. read more

I had been with another local property management company for over 12 years, only to find the customer service, pricing, mark ups, etc. was eroding after the once was a small company sold out to a larger firm over the hill. I found local Kendall and Potter Property Management to be courteous, responsive, and provides stellar customer service. They have been in the area for over 20+ years, so that should speak for itself that they are not a fly by night organization.You actually either speak with a live person or you receive a return phone call in a timely manner...you do not have to wait days for this.Great communication! They also work on Saturdays. This is for my long term rentals, so I cannot say enough good things about this company read more

I have always enjoyed renting our summer get-aways from K&P since the early 90's. I have worked closely with Rita to arrange a perfect stay. Both she and her friendly efficient staff have been able to handle any problems that might arrive. Upon arrival the house was cute, clean and stocked with everything we could need. From supplies and linens to BBQ tools we had everything we could possibly need. Without a doubt I will continue to work withK&P for my next visit. read more

I rented a property in La Selva, CA managed by Kendall & Potter. They charged my credit card without warning for old carpet stains that were present when I arrived. read more

When rebooking rental dates with Kendall and Potter, they neglected to tell me my rate will go up to $200.00 dollars a day. They also neglected to tell me there was no garage door opener on one of the busiest street at the harbor. When the garage door didn't open for 4 days, I found out the maintenance man was on duty and available the entire time; I called 4 consecutive days, Awas told to use my parking passes for guests. At an ungodly rate per day, I SHOULD HAVE BEEN ABLE TO USE MY GARAGE. The ice machine also didn't work, and, they knew about this. Kendall and Potter is NOT RESPONSIVE OR RELIABLE. read more

If you are a tenant and considering renting from Kendall & Potter, I would strongly urge you to consider another option. They are one of the worst property management companies I've ever rented from. And that is coming from someone that rented from 4 different slumlords in college. The staff at K&P is completely inept. As others say, they never return a phone call unless you call at least 3 times. When they do call back they curt, unhelpful and act like you are bothering them. In addition to their extreme irresponsibility, they appear to have a practice of intentionally withholding small portions of security deposits after move-out. My unit was cleaned perfectly and left in the same, if not better, condition than when I moved in. However, they withheld $150 for "general cleaning" and listed a few surfaces in the kitchen and bathrooms. I had to file a complaint against them with the BBB and send a letter stating I would pursue small claims action if they did not return the $150, which they eventually did. Overall, a horrible company that should be avoided. read more

We stayed at the Clam Hut, #404. Its like walking into the 1970's, but everything is STILL THAT OLD! The carpets are dirty and spotty and GROSS! Everything is way outdated. The pots and pans must be from the Old West. The microwave is so small that you can't even fit a reg size dish in it. The knives don't cut. Could they please invest in a KEURIG! Mr Coffee is so 70's! Pots and pans are cheap, and so is a Keurig. Go to Walmart for goodness sake! The paint is dirty. Oh! The barbecue! My husband wished he'd have brought a hibachi! Only 1/4 of it gets hot. To top it off, it was empty and we had to call emergency number, as we brought our own meat. The customer service was timely on that matter. The views are great. A big downer is that you have drive to a different location to obtain your keys. Really??!! In 2021? How about a keypad guys! Get updated with the times already! You can't get any closer to the water. All in all, it's obvious that the owners are only collecting their paycheck, and ignoring the run-down condition of this unit. I would never recommend this unit to anyone! read more

This company seems to be just another SC slumlord. I made a appointment to view a apartment the woman showing apartment was late and very rude. Did not make my wife and my daughters feel welcome very rude just told us hurry up and fill out app cause they are choosing someone soon and don't forget the check. More interested in getting our money than showing apartment. Typical Santa Cruz Slumlord. They remind me of my last rental association there company started with a W and ended with a E. Just there to collect money no Fs given. read more

BEWARE! Do not hire this property management company. If you value your sanity, then avoid Kendall&Potter at all cost. They will book renters that will destroy your home and make you the most hated house in your neighborhood. The renters they book have no regard for the neighbors around them and play music into the early morning hours. We called to complain to them about the renters who were slamming doors and playing loud music through 2AM on a weekday. So what did they do... absolutely nothing! More than once we called to complain, hoping for a peaceful solution. Renters continue their path of mayhem, every single time. Save yourself the time, money and trouble by choosing another company. read more

They called back today, and offered to move forward. I expressed hesitation, after my experience with them, in addition to the bad reviews on yelp. She very curtly offered a refund in response - which I gladly accepted. read more

They are absolutely horrible I would never recommend them to anyone. Ever. Charging people money to only view a property, not rent, but VIEW when they have been displaced by a fire! Absolutely horrendous service. read more

Everyone at kendall and potter were extremely nice! If you are looking for a company that is professional and courteous, I would highly recommend checking them out. read more

If I could give them negative stars I would. Since Rita Law and Christa Taylor took over ownership and management of this business they have lost all moral standards. NEVER use them as your property management company. They rent to their families at a discount (in comparison to what market rate is for a house) and then the landlord has to keep "fixing" things on very new houses. They do not disclose conflicts of interest, and are the snakest property management company in this town. NEVER USE THEM. read more

I have been using K&P to manage my vacation property for the past 2 years and could not be more pleased with their services. They have been very proactive in their approach to managing and maintaining the property. As important to us, they have been very responsive to both us (the owners) and our guests in resolving issues. Through their expert management, we have had a steady flow of high quality, low impact guests and have worked together to keep the property in beautiful condition for us and our guests to enjoy. The staff is professional, responsive and a pleasure to work with. I highly recommend their services. read more

During our once-yearly trip to Santa Cruz for a conference, we rent a beach condo with friends through these folks. Our rental is at The Shore Line at La Selva Beach, about 10 miles out of town. We've piggy backed onto an existing gig with friends, but the spot is just fine, and pretty reasonable. We rent number 725 (the Dolphin condo). It has a loft with two twin beds, a room on the main level with a double bed (no windows), and two rooms down (one with a king, one with a double) with full beach views. Two full baths, a bbq, and a reasonably well-appointed kitchen. The beach is amazing, and it's very fun. Works well with a crowd, and the two full baths are key! read more

I wanted to take the time and thank Kendall and Potter for all that they do. Each time I have put in a service request for maintenance or any other problem, they respond immediately and are extremely attentive to my needs and problems. Julie C. at their office has gone above and beyond to make sure I am safe, secure and comfortable in my own home. Whether you are looking for a short-term or long-term rental property, or perhaps a responsible and reliable property manager, K&P is a pleasure to work with and highly professional. Thank you everyone at Kendall and Potter! :) read more

I rent properties for most of my vacations. I will tell you that Kendall & Potter is one of the most professional. I have spoken or emailed with each and everyone one in this office. They are each kind, caring, and honest. They answered all of my questions ahead of time. When I arrived they welcomed me with open arms It was a great beginning for a relaxing vacation. I most definitely will go directly back and use them again! read more

I had the misfortune of trying to use this company to manage my vacation rental. They could not have done a poorer job. The only meeting Sandra showed up for was the first one. After that she never did again. I tried so hard to use a local company but they are all dreadful. read more

Like many people on here, 1 star is too many. Avoid this place at any cost. I am currently moving out from one of their units and the 9 months I've lived here they have been a pain in the you know what to deal with. They take weeks to get any repairs done, ignore emails, ignore calls, and are flat out rude. Julie was still contacting someone who moved out almost a year ago when it came to emails. Very unprofessional. I still haven't received an email response regarding a pre move out inspection that I want and I am leaving in 6 days. If you could rent from any other place I would recommend doing so. My 5 year old niece could be better help than these high school drop outs. So happy I won't have to deal with this property management company EVER again. read more

Stay away from renting any property from this management company. They took advantage of me after being displaced by a house fire in my own home.  I was put up in one of their homes for 9 months. After moving out which I cleaned the home very well, I too am a landlord, they billed me and took out from my security deposit $680 for cleaning! Cleaning a home that already was clean, unfurnished, and had hardwood floors throughout. They also failed to return my security deposit within the 21 days as required by California Law. I am moving forward with a lawsuit and looking into possibly being awarded a bad faith penalty by their shady business practices. I did not put one nail hole or do any damage to the home, so the full $680 was for only cleaning a small 1200 square foot home. I've asked for the address for the landlord multiple times since tenants in California can sue both the property management company and the owner/landlord. They failed to comply with that information. I talked to the cleaning guy and asked how the hell do you clean a house that's already clean? He says he just does what the property management tells him. He says he charges $30/hour. So $680 / $30 = 22.6 hours of time. So it took approximately one guy, 3 full days that are about 8 hours in the day cleaning a house that already was clean, unfurnished, with hardwood floors. I looked up the standard price for cleaning a house in the 95060 zip code that's 1200 square feet, and it was in the $70-$179 price range from minor cleaning to full out dirty and a mess. So looking at this it appears they're really running a racket. They also are trying to say I left fingerprints on the walls which I leased the home for 9 months. Being a landlord, that's usual wear and tear from a rental. They are out of their mind. Luckily I took detailed pictures of every room, floor, table top, bathroom, etc of the rental after I cleaned it which is dated. I'm also able to sue for twice the claim of the cleaning fee of $680 for damages as well as twice the security deposit, which was $7300. Beware of this company as a tenant and a landlord, for that the landlord is not immune from this company's incompetence. read more

Biggest ripoff place I've ever come across . Just got out of court and the got a $500 penalty for illegally withholding a security deposit . They withheld $3400 from a $3600 deposit . Judge only awarded the rent that was owed . They came up with false deductions and looked like fools . They are fools . Th ink long and hard before renting any property from them unless u don't care about your money ! read more

After dealing with this property management company for over a year, i've finally had a few interactions where their personnel were helpful, professional, and timely. They made the move out process easy, refunded our money in a timely manner, answered phone calls with an upbeat and professional attitude, and generally were responsive. I sense internal changes, and if this is true, they should keep going in the current direction. Thank you for the great service as we transitioned to our new location. read more

As a real estate agent I had to deal with them on a professional basis since they managed a property that was for sale. I found them to be unprofessional and condescending. They did not show up at appointments and where rude. I would never recommend them to any of my clients. read more

Kendall and Potter is an amazing organization with top tier professionalism. They are amazing, especially Karla and Satya. Not only are they exceptional at their jobs, they are drop dead gorgeous, keep it up K & P. read more

We had to cancel a rental reservation made through VRBO for a property managed by this awful outfit. The covid-19 crisis prompted the cancellation. Not only has the crisis given us concerns about travel and illegally commingling with a number of invited guests, the airline (Contour) upon whom we were counting to get us to our rental destination cancelled all flights through August, including ours. We explained this to the agent at K&P, requesting that their $150 cancellation fee be waived - as most property management firms are voluntarily doing - and as VRBO is asking its partner entities, like K&P, to do. Not unreasonable to think such a request would be greeted favorably. Or at the very least politely and with a dose of humanity. Or even to pretend. But not so with this heartless outfit. Instead, judging by the agent's (Kendall? Potter?) brusque and downright rude reaction, you would have thought we asked her to sacrifice a child. Needless to say, this firm's properties will be excluded from future consideration for our vacations. Not because of the money, but because of the contemptible attitude. read more

We have rented the Hawley House from K&P several times and we will continue to use this company and recommend them to our family and friends. Rita Law and the other staff members were extremely competent, cooperative and professional. On our most recent stay, a few days ago, we had a couple of special requests and they readily accommodated us. The property itself is spotless and has everything we needed for a hassle-free vacation. The large deck and huge picture window facing the ocean is to die for. The beds are comfortable and my wife and I woke up every morning energized, ready to tackle a wonderful day of doing absolutely nothing but hang out at one of the most beautiful beaches in California. On this trip we decided to walk to Rio del Mar for the newspaper and for a few basic groceries at the market in town. The walk only took 15-20 minutes with ocean views all the way. All-in-all, it doesn't get any better than this. read more

Kendall and Potter have been professional, timely, courteous and all around pleasant to work with. Karla is a dream to talk to, and whenever I go into the office Satya always has a smile and a kind word for me. Thanks K and P. read more

We rented for 4 years from Kendall & Potter Property Management before purchsing our home. What a headache. They never returned our calls about repairs or fixes. We ended up doing all the minor repairs at our exspense just so we didn't have to deal with them. We'd leave messages after message and never hear back. I finally emailed several times about termites and a gas leak, which got there attention ! Just before we moved when the house was at it's worse they brought a tour of prospective rents through the house. I found that to be very inconsiderate. When I turned in the keys they took down my current address and phone number, I had even written it out on a piece of paper for them...guess were they sent our deposit return check? To the rental address we just moved from! Hello! read more

We enlisted Kendall and Potter to provide quality tenants for two of our local residential properties. We selected them, having experienced how they handled other rentals adjacent to one of our condos. We have managed our own properties for +35 years. Our standards and expectations were high. We don't tolerate incompetence or poor service. Every aspect of identifying, screening, and placing suitable tenants in our properties was handled skillfully and to our complete satisfaction. Communication and cooperation were excellent. We have no hesitation referring Kendall & Potter or utilizing them in the future. read more