I recently bought a used tube amp from this store online and had it shipped to another state. First…read moreoff, the amp was mislabeled on the site (the website listed it as a Fender Supersonic 22 but the picture was clearly an older Supersonic 60) and I had to call to clarify which it was. The first day I called, the person who answered didn't understand my question, said they would call me back, and never did. I called again two days later, finally got an answer, and made the purchase. When the amp arrived, the box was in absolutely terrible shape - barely sealed, full of holes, and partly crushed (see pics). Obviously some of that could have happened in transit. I hope it didn't leave the store like this. But a lot of that damage could have been prevented by actually packing the box properly. There was A TON of empty space inside. The amp was bubble wrapped, but the box was much larger than the amp. That empty space was not effectively padded, so the amp could easily roll around within the box. Against all odds, the amp still turned on, but it has severe tube rattle. I'm likely going to have to replace all the tubes. I'm guessing you guys don't typically sell amps in that state, so the tubes probably got busted in transit, which could have been prevented by putting a single sliver of a thought into how the box was packed. Anyway, I have no idea what this store is like if you go there in person but I STRONGLY recommend against getting something shipped from them.

I walked in, walked. The entire store was wanting to look at buying a drum set not one person asked…read moreif I needed help or any service at all as I proceeded to walk out the door. They just looked at me and didn't say a word you wanna talk about no service at all.

Very helpful and informative. James worked with me to find the guitar I needed. I also did not feel…read morepressured to buy a guitar like at some other places. Very knowledgeable staff. I also take lessons with Susan Snyder. She is very talented, informed, experienced, and fun to be around. She teaches me bluegrass but I'm sure she can help you with any guitar needs. If you're looking for a place to buy a guitar or mandolin, look no further.

Unfortunately I am OCD when it comes to choosing a new instrument. Susan has / had a good…read moreselection of Larivee, Eastman and others when I visited. Many years ago I got burned buying a new Martin with a very poor neck set and bad truss rod. Martin was not forthcoming in wanting to pay for the repairs. So, when I am looking at a purchase I have a machinists rule that I use to take critical measurements, on every guitar I pick up. This got on Susan's nerves, and I understand. Regardless, and most important to me, Susan is the most talented guitar teacher I have ever met, and I'm old. Her written arrangements of tunes are so far superior to most of what is out there. She should put together some type of book and it would be well welcomed. I live outside Charlotte, so it is LONG drive for somebody in my age bracket, 70's. First, I'd like to calm her down from my first meeting.. Then, I'd like to try and figure somehow, some way that we could get together on lessons. take my word, I doubt you will do better than susan Blessings On Susan and Her Folks !

Knowledge and helpful staff that will do the leg work to find you what you're looking for. They…read moreoffer a comfortable environment for browsing and trying out their stock of well cared for instruments. The local staple for musical instrument purchases.

I needed my flute evaluated for possible repair. After calling Pecknel they said to bring it in and…read morethey'd take a look at it. Dalton was who not only looked at my flute, but made adjustments...right on the spot! It was all complimentary! I will definitely be a return customer for any music/instrumental needs I have in the future, and highly recommend this professional and friendly business to everyone!!!

I had a great experience buying a piano here. The owner was very friendly and down to earth. He was…read morevery knowledgeable! Thanks Mr. Jones!!

Great place to get an acoustic piano or electronic keyboard. I myself got a fantastic digital…read morepiano, and they assisted me in getting it despite current shortages.