Absolute worst dental experience I've had. One visit was enough. I will not be returning…read more The hygienist and front office staff were very kind, but the dentist did not introduce herself, which set the tone for an impersonal and uncomfortable visit. I believe it may have been Dr. Reich, but I cannot be certain. I'm sure there are excellent dentists within their network given the number of locations. What stood out most, however, was something I noticed too late. Many negative reviews are met with long, defensive responses from the office that shift blame onto patients and disclose personal details. That lack of professionalism and discretion is concerning in a healthcare setting. I recommend others proceed with caution, especially at the Woodstock location. Based on the office's pattern of responding to negative reviews, I expect a detailed public response reframing my experience.

Phone call to front desk to six month cleaning, and a replacement of old crown- professional and…read morethe ultimate care provided by each staff member. Every treatment was exceptional. The only thing I'd like to have been different was the up-sell of "preventative toothpaste" $30! during my first cleaning. I believe it's available by Rx with dental insurance or on Amazon for $20.

I can't recommend Roswell Wellness Dentistry enough!!! From…read morethe moment you walk in, everyone is so kind, thoughtful, and genuinely caring. What I appreciate most is how much Dr Iyer truly cares about your dental health and your long-term goals. He explains every detail in a way that is easy to understand, gives credible information, and makes sure you feel informed about your treatment plan. It is very clear that his focus is on what is best for you personally, not a one-size-fits-all approach. And the technology that they use is absolutely amazing!!! Highly recommend!!!!

Unfortunately, with the changes in ownership and Dr Shenk leaving his practice, the quality of work…read moreand care has declined while the charges have increased significantly.

I heard about Dr. McKenzie from a close friend, and couldn't wait to make an appointment after…read morelearning she specializes in holistic dentistry! Upon arrival I was warmly welcomed and prompted to fill out new patient paperwork. The paperwork was very thorough and Dr. McKenzie covered all of it during our first appointment. She was extremely straight forward and honest with her approach and recommendations. I was impressed with her eagerness for continuing education and staying up to date with the most cutting edge technically in the industry. She thoroughly explained why she was recommended my plan of treatment and provided references as well. She truly goes above and beyond for her patients and I plan to continue my dental care with Dr. McKenzie as long as she in practice!

Awful 1st time experience. Had an appointment for a consultation…read more When I got there, the receptionist told me that they had booked someone prior to my appointment and she is running behind. I asked how behind, she said she doesn't know. After 30 min waiting I asked again, she said she still doesn't know. At the 45 min mark i said i'm not going to wait much longer. I left frustrated and extremely upset after an hour wait. Don't you just love it when 1. The office doesn't call you in advance to let you know that the doctor is running late. 2. When the office books over your appointment and there is no recourse. 3. When the doctor has no respect for your time or the awareness that you have taken time off from your work to come to the appointment. 4. When the doctor thinks it's ok that you have to wait endlessly to see them but if you are late more than 10 min for your appointment, your appointment will be cancelled (I was 5 min early to mine). I do believe everything happens for a reason. On the bright side, I went home and started researching another holistic doctor. Ended up going to see Dr. Trizzino who was amazing, spent over half hour explaining my options and going through my plan. And I only waited 5 minutes to be seen with the doctor. The hour I wasted was maybe meant for me to find another doctor.

Dr. O'Shea has been my dentist for a few years and it is nice to see that he has his own dental…read morepractice. I can't say enough good things about my recent experience at O'Shea Family Dental. From the moment you walk in, you feel welcome and at ease. The office is spotless, modern, and comfortable. Dr. O'Shea is incredibly skilled, gentle, and thorough and I truly appreciate his attention to detail and genuine care for his patients. If you're looking for a dentist who combines professionalism with kindness, I highly recommend O'Shea Family Dental. Who knows, he may completely change the way you feel about going to the dentist!

I had a really great experience at O'Shea Family Dental and would definitely recommend Dr. O'Shea!…read more What stood out to me was how thorough and attentive he is. He took the time to do a comprehensive examination and explained each step of what he was doing before he did it. He also consistently checked in with me to make such I wasn't experiencing any pain or discomfort, which I really appreciated. The office was also exceptionally clean and well-maintained. I'm a germophobe, so I notice those things! Dr. O'Shea is clearly very knowledgeable and skilled, and he is also personable, kind, and genuinely caring. I felt comfortable and well taken care of throughout my visit and am so glad to have found O'Shea Family Dental!

I had an extremely disappointing experience at Roswell Dental Smiles…read more I responded to their advertised $99 "new patient special" for x-rays, exam, and cleaning. I was charged $546.93 after being told I required a gum treatment before they could clean my teeth. I agreed because Dr. Saranya Sakthivadivel REFUSED to do my cleaning if the treatment wasn't done first. After the treatment was done the hygienist began scaling but did not finish the cleaning, and polishing was never performed. I was instructed to return in one month to (1) verify whether the gum treatment worked and (2) finish the cleaning at no additional cost. The front office coordinator, Molli Scissel, confirmed this when I checked out. At my follow-up visit, instead of evaluating my gum treatment or finishing the work I already paid for, I was immediately presented with a new $193 bill for another cleaning. I showed my original receipt, and the receptionist AGREED I had already paid until Dr. Saranya Sakthivadivel entered and insisted it was "separate." She refused to proceed unless I paid again, and still did not perform the gum treatment follow-up she was supposed to check. I later filed a BBB complaint, which the office ignored completely. In response documentation, the dentist falsely claimed I used "inappropriate language," which never happened, an attempt to discredit me instead of addressing what actually occurred. I have call logs and voicemail screenshots showing their claims about contacting me were untrue, and that my voicemail was never full. This review is not about disliking a procedure it is about: * being billed for services not rendered, * being told verbally that something would be included only to be charged again, * medical follow-up being skipped, and * false statements made about my behavior. I am pursuing this matter with my bank, the Georgia Board of Dentistry, and the Attorney General. I am also prepared to pursue this matter in small claims court if it is not resolved. This was a deeply unprofessional experience, and future patients should be aware.

Dr. Saranya and the office staff are awesome. I needed to find a new dentist in the area when I…read moremoved to Roswell a couple of years ago. It's also quite clean there. I go for my cleaning twice a year and they would give me a small goodie bag after with toothpaste and a toothbrush. Before my scheduled appointment, I get a reminder close to the date and I can check in through my phone. I also usually never have to wait long at all before being seen for my appointment. They are located in a fairly busy area with other businesses right next to and all around it. I've never had a problem finding parking. I like the genuineness and care provided there, and I would highly recommend anyone looking for a new dentist to go there.

Dr. Nguyen was gentle & caring, staff was patient and caring, wouldn't hesitate to recommend.read more

Dr. "J" is one the best dentist I have used in my 81 years. She is always caring about patients…read morecomfort during procedures. Awesome staff as well. She may not tell you that she donates her time to help children that have health/mental problems. I call her a dentist wearing a white angles coat.

Dr. Anderson is the best dentist I've ever had. He explains what he's doing as he does it and makes…read moreme feel like we are making my care decisions together. The technicians and hygienists are friendly and the office has a family vibe. I love going here and I am so glad I chose this randomly off of my dental insurance provider list.

Our dental insurance changed so we had to find a new dentist last year. Dr. Anderson sponsored our…read moreneighborhood outdoor movie night and came out to meet the neighborhood. I was impressed so we have been going to him for the past year. Everyone was so friendly and helpful. A full cleaning, x-ray and exam in 35 minutes. No, he doesn't rush - you get the full treatment but you don't waste your time waiting in the lobby! His office manager is truly an asset - she was so helpful in finding the right appointments to meet our crazy lives. Thanks Dr. Anderson!

I had an infected tooth removed today and I can't say enough wonderful things about Dr Gardner! He…read morewas so kind and gentle and so understanding. Everyone there, from the receptionist to the assistants were absolutely amazing. I would very highly recommend them! They made an unpleasant experience pleasant!

Daughter had wisdom teeth extracted on 4/5/2022 - no problems with the procedure…read more Billing/accounting has been an absolute exhausting nightmare for nearly a YEAR: #1 - March 2022 AOFS charged me $44 consultation fee upfront even though that was fully covered by Cigna Dental Ins. (They were paid promptly by ins but they did not reimburse me). #2 - April 2022 AOFS charged me $3135 up front for wisdom teeth extraction even though this was nearly $1000 more than their contracted amount with Cigna Ins. #3 - AOFS billed only Cigna Dental and not Cigna Medical and they were supposed to bill medical first then dental as medical sets the contracted amount and dental pays the remaining (AOFS was given both ins cards at the consultation and it's their job as the insurance's contracted provider to bill 'correctly'). #4 - AOFS never followed up with Cigna thus never reimbursed me - Not for the consultation fee nor the extraction (but what do they care? They had all their money plus more). #5 - May - October 2022 I made multiple calls to Cigna (both medical and dental) and to AOFS Billing over the next several months. I was partially reimbursed in October 2022: $984 overage on extract, $583 dental ins, and the $44 consultation fee. This is only half of what they owe me. **AOFS throughout this entire fiasco made precisely zero effort to help straighten out the billing problem they created.** **AOFS had the EOBs in early August for both Medical and Dental Ins yet would not process my reimbursement without having checks deposited** #6 - August - December 2022 After two Cigna medical checks were cut and sent but never deposited by AOFS I finally had to have a Cigna resolution team member call AOFS Billing: -First Cigna Medical check was cut 8/09 and voided on 10/03 bc it had not been cashed by AOFS. -Second check was cut 10/11 and voided on 11/15 bc it had not been cashed. #7 - A third check cut on 11/22 by Cigna medical to AOFS was finally deposited on 12/14 for $1567 - Between Cigna Dental and Cigna Medical the full contracted amount ($2151.00) was paid to AOFS and deposited. **Nothing was wrong with these checks and all went to the same address - It was AOFS's complete failure to process incoming funds** #8 - January 31, 2023 I Called AOFS billing to have the status on the reimbursement check and I was told that "the ball had been dropped" and no one moved the amount to reimbursement processing (seriously?)! The money was just sitting there since December 14, 2022 with no movement, no processing. Wow!! #9 - Feb 16 2023 - Final reimbursement check received. Based on my experience, I would encourage everyone who is using insurance to stay far away from this group. There are plenty of reputable dental offices providing state of the art care that will properly get prior authorization from the client's insurance company, not charge their clients up front in excess, and wait for insurance to pay them or at the very least charge a portion up front so that both parties have skin in the game and reimbursement is in everyone's interest.

I had been suffering from a toothache for an extended period of time, but nobody could figure out…read morethe actual cause. Once the pain started becoming more severe, my wife suggested trying her Dentist. When I came into their office, I was immediately impressed with the technological capabilities that were not present at my former Dentist. For example, they have the ability to take photos of all of my teeth, so that could actually see what they were seeing. Also, when I needed a new night guard, they could digitally make an impression of my teeth instead of the traditional method of physically making a mold of my mouth. I also appreciated the overall level of care. Everybody was patient, kind , and very informative. They took the time to explain all of the details to me, so that I fully understood what was going on. I also left the office feeling like I had learned more about my teeth and their care than I have ever known in the past. They ultimately referred me to a local oral surgeon. Alana was instrumental in organizing every detail of my visit. If you're looking for a new Dentist in the Roswell area, I would HIGHLY recommend DeMercy Dental. They exceeded all of my expectations, and I am now finally pain free Thanks to them. Cheers

I've been a loyal patient of DeMercy Dental for years, and I can't say enough about this incredible…read morefamily practice! Dr. Jeff DeMercy and Dr. Amanda Kossick and their amazing staff create an environment that is professional, warm, and instantly comforting. Any anxiety I feel about dental work disappears the moment I walk through their door. Recently, I had two crowns done, and the experience was nothing short of remarkable--painless, seamless, and so well-executed that I barely felt either procedure. DeMercy Dental combines expertise with genuine care, making every visit a pleasure. I wholeheartedly recommend this wonderful team to anyone looking for exceptional dental care!

Hands Down Beat Dentist EVER!…read more Dr. Toral and her friendly staff Karina and Alissia are awesome. I came in initially last month after calling Dr. Toral early Sunday morning. Yes SUNDAY! I had a terrible accident which resulted in my cracking four of my front teeth. One of which was almost completely gone. I fell face first into the pavement after my dog, as her leash tripped me up. Needless to say I was in immense pain and scared to death from the look of my face, and lacerations . I immediately started looking up dentists after I finally got myself somewhat together and to no surprise I mostly got voicemail boxes instead of talking to a live person. Then I contacted Dr. Toral's office. She answered and took the details of my incident. She then made me an appointment for later the same day! Again on a Sunday! She immediately got me in, gave me a preliminary exam, and prescribed me medication to help with the terrible pain. She was very thorough and reconstructed my teeth good as new in no time! I will forever be grateful to her and her amazing team for their patience, diligence, kindness, and meticulous work making this experience as pleasant as possible. Thank God for leading me to this place. They have a new customer out of me, as I will continue to go here for my regular dentist work as well from now on. Please if you are looking for a dentist look no further. Dr. Toral and her amazing and super sweet staff are top notch! They take their time with each and every patient. You are in good hands here! Oh and did I mention I travel 30 minutes to and from to get here. Yup! They're worth it !!

Terrible experience - misleading and unprofessional!!…read more I called TruCare Dental in advance to ask about the cost of a tooth cleaning. I was clearly told that a cleaning and x-ray would cost $199. I specifically asked in advance who would be performing the cleaning and even took the time to check her reviews. But when I arrived, I was told someone else would be doing the cleaning--someone I hadn't researched or been informed about beforehand. I've never felt so uncomfortable or unsettled during any of my dental cleaning in the past 30 + years When I arrived, I was shocked to be told that the cleaning would actually cost $850, plus the $199 for x-rays and examination. When I asked for clarification, I was told the $199 only covered x-rays and an exam--no cleaning included. This is completely misleading and feels like a bait-and-switch tactic. I've had my teeth professionally cleaned once a year for many years, and dentists consistently comment on how well I maintain my oral hygiene. Charging $850 for a routine cleaning + $199 is outrageous and unjustified. On top of that, the staff was rude and dismissive when I questioned the pricing. I walked out feeling disrespected and scammed. I would not recommend TruCare Dental to anyone. This experience was a total rip-off!!