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    Rotech

    5.0 (1 review)
    Closed Closed
    Updated 3 weeks ago

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    3 months ago

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    Katherine W.

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    Apria Healthcare

    Apria Healthcare

    3.5(4 reviews)
    4.1 mi

    My dear Lord, what a wonderful place. Greeted by Sherre and Angel and they were awesome…read more Professional, well spoken, super nice, knowledgeable and funny. They got right to it when my questions and problem was heard. Super nice people. Will definitely be bringing them a coffee soon for how nice they were. My problems solved on the spot.

    I've seen some negative reviews on this place so I thought I'd share my experience recently. First…read morelets start with the individual location then move on to the company as a whole. These ladies have helped me from time to time and have always been more than helpful and friendly. My most recent visit was to get a few CPAP supplies before going out of town and I was told they no longer do any billing locally. Yea, that sucks. Buuuut the lady was very very nice and showed me some new options for masks and even faxed the request to the billing dept who would then mail me the supplies. Cool, works for me. Now the company. They called me a couple days later from their call center. I had gone over everything I needed/wanted in person previously with the awesome people locally. I watched her write it all down. So when they called me and started asking all these questions again I was a little taken back and quickly became annoyed when I asked what happened to everything that was sent to them and he told me he had it right there in front of him but wanted to ask me. Ooook, so I told him what's on the paper is right and that's what I wanted. He said ok then started all over asking the questions again. Asking me specifics on my previous mask which didn't matter as I was over due for a new one which was listed on the paper. Then he starts asking what kind of mask I liked and tried explaining the difference in full face, nose, and pillow. I told him I understood and wanted what was written down. The phone call SHOULD have taken 2-3 minutes max, just to verify but instead he ran me in circles and made it far harder than it should have. This is why people hate call centers. The star rating is ONLY for the local office and not a reflection on the inept call center portion of the company.

    Rotech - medicalsupplies - Updated May 2026

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