Best dental group in Jackson County! State of the art, professional and concerned about your comfort.

A mechanic was removing a cylinder head from a motor when he spotted a well-known couple (Husband and Wife, both, DDS (Doctor of Dental Surgery) in his shop. The doctor's were there waiting for the service manager to take a look at their vehicle. The mechanic shouted across the garage, "Hey, Doc, can I ask you a question?" Dr. R, a bit surprised, walked over to the mechanic working on the motor. The mechanic straightened up, wiped his hands on a rag and asked, "So Doc, look at this engine. I open it's heart; take the valves out, fix 'em, put 'em back in and when I finish, it works just like new. So how come I get a small salary and you get the big bucks, when you and I are basically doing the same work?" The doctor paused, smiled, leaned over and whispered to the mechanic...."Try doing it with the engine running." In writing this review of Rothfus Family Dental, I want potential and current patients to see things from a new perspective so you feel empowered, not offer an opinion on weather it is good or bad. I have been a patient of record at Rothfus Family Dental located in Medford, Oregon for fifteen years. I have been treated by Dr. Randy Rothfus and Dr. Karla Rothfus, exclusively, for extended periods of time and through various maladies from routine dental care to potentially lifesaving diagnostics. Each doctor was the first in my health care team to alert me to an emerging health crisis based upon my routine exams. Each doctor refereed me to an appropriate specialist to confirm their conviction. Each diagnosis was confirmed, in time for early intervention, to reverse and eradicate the course and condition of systemic disease. Throughout the years I have developed toothaches which I deemed intolerable, prompting me to call my dentist, after hours. Several times these events have occurred on Thanksgiving. My doctor's were immediately available, acting fast and comprehensively to eliminate my discomfort. They went so far as to arrange for me to pick up anti-biotic and pain medication at a hospital pharmacy as alternative sources for filling prescriptions were not available Thanksgiving night. I have chipped teeth chomping on popcorn, (which I no longer do), lost my retainers and imagined some horrible dental development, in my mind, all requiring immediate attention. In spite of an active, established practice, Cheryl, Kim, Dr. Rothfus, Jen, Amy and my dental hygienist, Robin, have managed to work me in to be seen in most cases, the same day, willing to forego their lunch break to accommodate me. With scheduled appointments I can't recall a time I had to wait! Dr. Randy and Dr. Karla are a rare combination of devotion, grace and wit. They are authentic; they speak unpretentiously, touchingly, profoundly and intelligently. They are courageous. They approach complicated procedures with sober judgement, intuitively veiled with wholesome humor to provide their patient a sense of safety and peace of mind. Their office is nicely decorated, comfortable, inviting, clean and orderly. Parking is always available and Rothfus Family Dental is conveniently located in an attractive medical multiplex. They demonstrate that they care about their team and their patients by investing in their work and health care environment. It has seeped into my consciousness, like an intravenous drip, that the entire staff of Rothfus Family Dental reflect the professionalism, moral and ethical quality of Dr. Randy and Dr. Karla. Most of the team has been with Dr. Rothfus at least as long as I have been a patient of theirs. I look forward to my teeth cleaning appointments which I schedule at least three times per year. I consider Dr. Randy, Dr. Karla and their team, dear friends. I enjoy visiting with them! They are trustworthy, talented, reliable, supportive, kind and a whole lot of fun! At Rothfus Family Dental, your oral health doesn't cost, it pays! I reap a heap of Blessings from each of my visits to Rothfus Family Dental. I am no one special. I have confidence that your experience will not be an exception. Sincerely, Mary Gregoire Ashland, Oregon read more

Best Dental Care in Southern Oregon! Rothfus Family Dental superseded my expectations for professionalism, knowledge and consistent quality care. Rothfus helped me to get my smile back again with the best in corrective care and affordable options. I never thought it would be possible. An experience worth every minute and every dollar. Thank you Rothfus Family Dental, thank you for helping me to get my smile back again! read more

I was talked down to, and felt that this dentist was more interested in the bottom line. I missed one cleaning at another dentist in the last year, but was told I had 9 cavities, 7 of which needed fillings. I was given a regular X-ray, but my insurance company said it was a full-mouth, which I wasn't allowed. Rather than clearing it up, Dr. Rothfus went ahead and charged me for it. She gave my wife a similar non-covered X-ray, but wrote off the bill for it. I called regarding the mixup with my insurance, but received no answer. I was sent a letter a few days later explaining that I was being dropped as a patient. They still want me to pay for the service and have made no attempt to correct an obvious error in filing. I had an appointment to fix two teeth that have been hurting for over a year, but she cancelled that too. My teeth HURT! read more

After glowing reviews and recommendations, we came to this dentist. Dr. Karla Rothfus treated both my husband and myself. My visits were ok, but my husbands were not. My husband had several thousand dollars of work done by Dr. Karla, which ultimately landed him in the emergency room, not once, but TWICE. He was diagnosed by her as having a sinus infection when he had a second impacted tooth which was found in the ER after having 2 CAT scans. Once this was discovered, he tried to get in to see her, only the office was closed two weeks for Spring Break and an emergency dentist listed. This dentist would not help my husband who was in severe pain, because he had not been on antibiotics for the required 5 days. Fortunately another dentist did help him (on a Saturday) because their clinic had lost a patient (as in deceased) due to the same condition two weeks prior. My husband told Dr. Karla that the bridges she fit him with did not fit correctly and were causing him pain. She said they were fine. After all of these issues, we contacted Dr. Karla and she said to come back to the office and she would adjust the bridges to accommodate the change and give us a 10% discount. After two years of misery, teeth which have moved, and speech issues - all of which are due to this treatment, my husband is seeing another dentist to have the problems corrected. He is getting correctly fitted bridges, but we are having to pay again to get what should have been done right the first time. I would NEVER recommend this dentist to anyone. read more