Never again! I have never felt such lack of empathy, care or ability to answer administrative questions in a doctor's office before. I should have known from the first appointment. It was a sincere disappointment considering the reputation. It took all of 10 minutes and ended with me leaving to find my own MRI facility. My second visit, after my MRI, I simply received a diagnosis and an appointment for the surgeon (maybe 10-15mins.?). In the Surgical consult, the surgeon was kind enough, but also did not spend a lot of time and wanted to schedule surgery right away. I signed consents and left with an understanding that a person from scheduling would call me (as I needed to discuss dates with my husband) and someone from the financial office would be in touch to discuss the financial obligations. Two days after, I had still heard nothing and called the office to find that 'because I was the last patient' the day I saw the surgeon, my paperwork would have been processed the next day. However, I was told that the person who took my paperwork was out of the office until Monday (for 3 days post appt.) and has my paperwork. I asked if there was a way to access my paperwork and continue the process and I was told that the paperwork moves from office to office and only the person who took it can access it. OK. So I ask if my consents for surgery and such (PHI) are kept in a locked box when traveling to various sites. The PA on the phone did not know. I am terrified to have the type of surgery I require and felt I received little assistance nor care from what is supposed to be a premier facility. Did no one think to follow up with patients to let them know what is going on? Do they comply with HIPAA when transporting my paperwork? Do I need more anxiety and stress? If I can't trust them with my paperwork how can I trust them with my body? No, I needed to feel heard! Needless to say, I will not be getting my surgery through Rothman and have chosen to go elsewhere. I have already received a more caring response from the new doctor's office. I just hope I don't have a difficult time retrieving my medical records (xrays/mri, etc for which I am paying). Good luck to those folks who have also had a negative experience with Rothman. So much for best practice and a caring manner!! So disappointed! read more