James came today to unclog a huge lime buildup at the waterplant in Glasgow Mo. It was absolutely an awful job and he got it done. Please tell him I said thank you and job well done​ read more

We met Landon today and we're very impressed. he is very polite doesn't make a mess and had us fixed in no time at all, hard to find that kind of service nowadays. read more

Our technician, Patrick, was very knowledgeable and professional. He took care of our storm drain problems, while getting soaked in the rain. I would definitely recommend Columbia Roto-Rooter. read more

James from Roto-Rooter showed up just a few hours after calling the office about a drainage problem I was having. He was prompt, honest and upfront, professional, knowledgeable and did an awesome job. I know who I'm calling next time I have any problems. read more

The kitchen sink was clogged so I called them. They used snake to unclog the pipe. The first time, it didn't work. The second time, the cable broke due to the end being rusty The third time, finally worked but I was charged a 30 minutes overtime. I think it could have been done in an hour Plus they just threw the broken cable outside of the door, I had to trash it myself. read more

Had seven pipes burst during the February freeze. Royce was out several times to get the problem solved. Kelly you're the Man! Thanks for your help and concern. Wasn't cheap, but worth every penny. Great job. read more

I called to get an estimate and expected it to be a day or two before someone would be out and was amazed when the young lady offered to have someone come out today! Within a few hours the gentleman was here and was able to diagnose the issue and resolve it right away. Tech 907 provided exceptional service and did a great job resolving the issue. Excellent customer service all around and would highly recommend. read more

We just had the pleasure of meeting with Mr. Robert Simmons for a small kitchen plumbing issue. He was not only able to come out for assistance in a timely manner, but he was also very professional, knowledgeable, and honest. We will definitely be using Roto-Rooter, and requesting Mr. Simmons, for our future plumbing needs :) read more

Roto-Rooter Plumbers, 06/09/2012, invoice #09701 I have used Roto-Rooter for the past 10 years or so. They've always been prompt and professional. I have tree root issues on my property, so I call them about every 18 months to clean out the line leading to the sewer main line. They came out to my home this morning...the service technician (Dave R.) did a great job. Very courteous and friendly. Thanks! read more

James came out late on Friday and got the drain clear - 137' out. Very pleased with his service, information and help! read more

I had James Woods, he was kind, professional, and went above and beyond to fix my problem. thanks!

The plumber comes quick. We don't live in Columbia, but he showed up in less then 2 hours.

They were great to work with! Very quick, and helpful, and took care of my drainage issue to the utmost of their abilities. Definitely would go to them again, should I ever be in need of help once more. read more

Positives: 1) Technicians show up on time. 2) Technicians have fixed both of the drain issues I have had in the past 6 months. 3) Technician are polite and explain the issues well. Negatives: 1) When you schedule via the web form, they don't call you to confirm the booking. I consider this a major negative, because who knows if your booking request has been seen or if it disappeared into the ether. If I have to take time off of work to meet a plumber, I want to be sure he/she is going to show up. 2) On most recent visit, technician showed up in shirt with about a dozen holes in it. Neutral: It is expensive to have the work done (they quote ~$180 as the starting cost for snaking a drain), but having drains that work is pretty important and they seem to get things fixed right. read more

I was shocked that I was able to request a job (online which was awesome) for the same day and they called and said they were sending someone over exactly when I requested. Dave, our plumber was awesome, informative, prompt, polite, and explained things every step of the way so we knew what he was doing. Having dealt with a number of different contractors while we've been renovating our house, Roto-Rooter was by FAR the best experience we've had with any of them, and now everything is working perfectly. Highly recommended. read more

Roto-Rooter did a good job taking care of our problem. They were able to fit us in quickly, and did what we needed them to do. We called them based on the recommendation of a reliable plumber friend of ours, so we know they can be trusted. The only reason they are ranked at three stars instead of four or five is that they are so very expensive. They are obviously the most expensive plumbers in town, but it is very possible that you get what you pay for. read more

I've been using them for ten years. In the past 2-3 years their prices have skyrocketed (on he order of 50% increase), at least for routine maintenance that I use them for, and I will likely be looking for a lower priced alternative for this service. However, they are efficient and friendly, do a good job, and and I have no complaints about their service. read more

Roto Rooter got the job done, so I have to give them more than one star in that regard. They also had the forethought to not only fix the clog in my sewer line, but to test for moisture under my carpet. I was disappointed in other ways, however. The technician came across as unfriendly with my sister when she forgot he was downstairs and used the kitchen sink. When I was informed that there was moisture under the carpet in two of the closets, I was quoted $1,000 for them to remove the carpet and padding, dry the area, and replace the carpet and padding. That's a lot of money, so I decided to check it out myself. The technician was right, but the water damage was much less extensive than the way he made it sound. I removed the soaked carpet padding altogether (since they're in closets, I'm not going to replace them), and left the carpet propped up next to box fans to dry overnight. It cost me $0 instead of $1,000, and I have complete peace of mind that there is no longer any moisture in or under my carpet. That part of the whole experience felt kind of shady. Other than those two red flags, the technicians were friendly and professional. I'll probably try a different plumbing company next time, though. read more

For my Columbia, MO house, I used the Jefferson City-based franchise group, and Derrick arrived when scheduled as an emergency. The work was superior and price fair for the work performed late on a week-end. read more

While I was installing replacement drinking water filters I bumped the old sink chrome drain. Because it was so corroded on the inside it just fell apart. At that time I could see that the drain needed a good cleaning. I called Roto-Rooter & they arrived with in one hour. Antonio the technician was very congenial. He cleaned the drain & replaced any & all parts to make sure that there were no leaks. It was close to just one & one half hours from the time I called to the time Antonio finished. I have used Roto-Rooter for cleaning drains to installing sump pumps & total drain lines. On every occasion the have done a professional job with a personal touch. read more

Excellent work on a tough job partially caused by a poor plumbing installation during our kitchen re-do about 4-5 years ago. Thank you, Antonio (tech 880), for your hard work and expertise. read more

Professionals who walk the talk and get the job done on time and on budget - with a great attitude. Seems like just common sense that a company would do all these things - but few do these days. These gentlemen were a breath of fresh air - no pun intended. read more

Had them come out to our house, built in 1954, for a basement drain backing up. The man came in 'cleared' it and left all within 30 minutes. Thinking that was quick and great we didn't think about it again until 2 weeks later it backed up again. Since they offer a 'warranty' on their services we called them again and had them come out. They reminded us that if they found anything other than what they found the first time they would have to charge us. After the tech being there for over an hour told us that he would have to charge us another 300 to run more line and other things.. Apparently the first time a tech was out he didn't run the line far enough so it was never really fixed the first time. He then proceed to explain to us that to completely fix the problem they would need to do an estimate that would cost in the ball park of $300 to $500. (which I have NEVER been charged for a estimate before). He believed that the real fix would cost somewhere between $10,000 and $15,000 to completely re-do our line out to the tap. After getting a second opinion we found out that there was NOTHING wrong with our line there was just tree roots growing in them and there was no need for a $10,000 fix not to mention their HORRIBLE customer service!! Needless to say I will NEVER use them again. Say as far away from them as you can! read more

We came home to our water heater leaking and it needing to be replaced. We were able to call that night and they sent a technician to the house first thing the next morning. David was very professional and had all of our repairs done in a timely matter. He also informed me of everything that was done and all settings. We had hot water again before he even left! read more

Our first choice for a sewage cleanup in our flooded basement was Servpro as we had no idea Roto-Rooter provided these services. We had a very short time period to work with and Servpro could "possibly get to it today" and it had already been two days since the flooding had occurred. My wife was informed that Roto-Rooter also provided these services and there was a gentleman there name Joe S. who performed fantastic services. We contacted him and he was here before 8AM and didn't waste any time. He did a great job and our home no longer smells like a sewage treatment plant! read more

I have used them twice, both on weekends. For any real or difficult plumbing job I would absolutely hire a self-employed plumber; if in the Columbia area try Bob Lawrence. The skill and competence of a private plumber vs. the random guy rotor rooter will send is no comparison. The rotor rooter guys seemed competent enough at doing something like clearing a drain or replacing a heating element in a water heater but I would not trust them beyond that. The two times I hired them: one I obviously had roots clogging a water line so water was backing up into my basement. This was on Saturday so I could not get my regular plumber as he only works during the week. Not wanting to wait til Monday I thought I would drop the hundred bucks or whatever to have them clear the line. They sent someone out very quickly though he was rude and kept making snide remarks about how bad our plumbing setup was. It took him 10 minutes to clear the line, he was at our home about 30 minutes, and he gave us a bill for $194.00. Seemed very high but whatever. The second time is what motivated this review. I had a tenant that was without hot water; I was suspicious that it was the electric heating element in the water heater so I had the tenant check the element with a multimeter (I was out of town so could not check it myself). The multimeter showed it was the heating element having gone bad. This was on a sunday so I called rotor rooter to see if they could stop by and swap out the element. I expected it would take about the same amount of time, plus the heating element to cost me around 200 again. This is what the estimate was once the rotor rooter guy got there and looked at the situation. He called me about 45 minutes later saying "it was SLIGHTLY more expensive" the new price was $380.00 and the work was already done. To me that is almost doubling your estimate without checking with me! I was pissed and told him I needed to see the work; he can leave me an invoice and I will speak with his manager on Monday. He said "No, payment must be made now" but because I am pissed he can magically give me 10% off.......shady. I told him no, and he said he would take the water heater apart and leave it if I didn't pay......so I paid.... Based on these experiences I WOULD NOT RECOMMEND USING THEM. 2 bad things......they are poorly skilled plumbers and they are not trustworthy....IF YOU MUST USE TELL THEM THEY MUST STICK TO THEIR ESTIMATE OR SPEAK WITH YOU FIRST! read more