They came the next day to repair a problem we were having with a power flush toilet. Two…read moretechnicians arrived and dealt with the problem efficiently. It was a one man job than only took about 30 minutes. I'd give them 5 stars except for the price, which was not unreasonable for the time spent. I assume I was paying for both technicians when it was a job for only one. I will use this company again, though.

I put out a Yelp request to get estimates on some work for my home. As Yelp does, it contacted…read moremultiple companies. Mr. Rooter was the first to call me, and schedule for an estimate. I mentioned that we are selling the house and we were looking to repair an issue with the water pressure for the new owners. The plumber that came by called me and told me his recommendations. Two days later, I received an estimate for much more than what was recommended on the phone, and an invoice for the estimate itself. I responded questioning that estimate charge, because it wasn't mentioned in advance, and why there was work on the estimate that we were told we wouldn't need. The woman that responded was nice with her explanations, but it still doesn't sit right with me to charge for an estimate, or to not say that ahead of time. A week later, she called to follow up, and I told her because it was a Yelp thing, someone else was taking a look for us and I would be in touch if we wanted to continue with them; or I would pay the invoice for the estimate online. The other company that came told us everything Mr. Rooter had added to their estimate was not needed. If those things were a problem, we would have no water. So it would have been a waste of money. Two weeks later, after not reaching out to me again to follow up, she called my realtor and threatened to put a lien on our house, and interfere with the sale, if we don't pay the $200 estimate fee! That is extremely unprofessional! and $200 is very high, considering it cost your company nothing in parts, etc, and your employee was only at my home for 16 minutes. I am far from happy with my experience. Tyler, their plumber, was great! He seemed to know exactly what it was talking about, he was very nice on the phone and professional. But their office is a disaster and the customer service is a 1/10. To respond.. I never spoke tot Tyler over the phone regarding the bill, nor was I ever rude to him in any manner. I was never told in advance about any fees for estimates, so I would love to hear the recorded call you claim you have. I also responded to the email with the invoice for the estimate that I was unaware of a charge for it, and the response I received was "yes, that was our failure to communicate." I also did not say I would be using the estimate in negotiations for my sale, so it was not a "real estate estimate." It was a homeowner trying to get work done on their home. And the work is the home needs IS being done, by someone else. You are simply unhappy that I got multiple estimates done, and chose someone else, which I have every right to do, whether I am selling the home or not. Good luck to you and your corporate business.

These guys are the best...came right over after I called and went above and beyond; identified the…read moreissue and spent all the time and energy necessary to get it fixed and get my frozen drains moving again! They were friendly and competent. Now I also know why my drains were freezing! mystery solved and now I can work on the solutions moving forward.

Called and set up appointment, got text saying when they would be here and arrived on time! Very…read moreknowledgeable and reasonable. Helped diagnose problems, performed maintenance and took care of the problem. Highly recommend!

We called Signorelli and Son Plumbing for a clogged toilet. Anthony came the very next day and…read moreadded more water pressure. What a difference. He explained everything he did. What a polite and helpful young man. He adjusted our two toilets, fixed our kitchen faucet at a reasonable cost. I highly recommend Signorelli & Son. Will be calling to replace toilets & sink faucet in the fall. Thank you so much.

Outstanding service and extremely quick. Very happy with services. Will definitely call again.read more

I do not like submitting negative reviews, however, the community needs to be warned about these…read morefraudulent crooks. We had a drain stop on Christmas morning. My wife called the first person she found and they said they would be out the next day. My wife took time off work to get home for the appointment and they never bothered to call and say they were not coming. The next morning when she called to complain, they promised they would be at the house at noon, so she again left work early. This time they were four hours late, but they did show up. After two hours of trying to clear the line they told my wife they would have to dig up the concrete floor in the basement. They said the work would cost $3,400 plus tax, and come to about $4,000. They demanded a $2,000 deposit and said they would be over on Saturday to fix it. As busy as these guys claimed to be they managed to cash my check within 15 minutes of leaving my home. This really set off my spider sense to think something was not right. My wife did not want to wait three more days, but she did need this to be fixed so she paid the deposit. She told me something did not feel right about these guys. I contacted a friend who is a licensed master plumber and asked him to take a look to make certain we were not being scammed. When he inspected he showed me how this job could be completed with minimal effort and no digging up of my concrete floor. In his expert opinion we were being taken advantage of and he said we could have this done for a fraction of the cost. The next morning I called and emailed International Plumbing and told them we were cancelling the work and would like the deposit back. I offered to pay them for the two hours they worked but would need to know the price. I asked them to then send the remainder. They claimed that my wife signed a contract which stated the deposit was non-refundable and that all of the materials purchased for our job could not be returned. I asked for a copy of the signed contact and they added the verbiage to the invoice they already sent, complete with a fraudulent signature for my wife! It has been three weeks and they have still refused to return my deposit. I am forced to seek remedy through the courts. It was also suggested that I follow up with the sheriff's office to address the fraudulent signature, which could be considered identity theft. That is also in the works. Save yourself some time, seek other plumbers. These people are just plain crooks.

If we could give a negative rating we would. Jesse is a fraud and a shyster. We got his service…read morethrough Saratoga Plumbing when we were desperate due to a kitchen remodel. He showed, did about a half hour of "work" then said he was running out for supplies. Four and a half hours later he came back to move our pipes and gas line. He moved them but couldn't reconnect them He was supposed to be back the next day to finish. 3 days in, multiple no shows with ridiculous excuses and one cashed check for services NOT rendered (yes we are trusting idiots) we discovered not only is he unreachable, he broke our water shut off and the pipe configuration doesn't work. We now are a week in with no working kitchen sink or gas line for our range. He is clearly incompetent as a plumber but excellent as a thief and swindler.

Top notch service. I had a drain line clog that was making a mess. They responded quickly,…read morediagnosed the problem and fixed it after an hour of very hard work. The service man took the time to explain what the problem and the solution were. Great job. John Robitzek

As a heating professional who has had the "pleasure" of following this company to fix what the…read morecouldn't, I feel I would be remiss if I didn't share this experience. The customer called for a leak in a steam condensate return line. This company showed up and hit them for $1800! (With a $200 courtesy discount!) the repair applied was not only wrong, WAY over expensed, and it leaked a short time later. The customer was then told the additional repair would be an additional $1000! The invoice for the steam boiler repair quotes line items for a circulation hot water boiler NOT a steam system. The work quoted was totally inappropriate for the system. The quote also stated 23' of copper piping would be installed, instead it was 15' of PEX and some galvanized compression couplings. (They did use about 2 feet of copper to make the transition to PEX easier). They also totally missed the plugged steam control pigtail, and gauge class port clogged. The main boiler drain (they left it completely open) was so plugged full of sludge it wouldn't drain. They charged this elderly couple $1800 for 3 hours labor and $100 worth of parts. I just redid the line in mailable iron (proper for steam systems) for 1/3 rd the cost. I will definitely be assisting this customer with a complaint through the NYS attorney General as this is clearly an attack on the elderly. Please find a reputable company and pass up on calling this one!

Recently had a furnace installed and am happy with the work! I believe the guys name was Noah and…read morehe was great. Personable and knowledgeable! Good job Grasshopper!

I've had a previous experience with Grasshopper Heating & Cooling, as they did install a hot water…read moreheater for us in the past at our old home. We were very satisfied with both the quality of the product and their workmanship, which is why we reached out to them again. This time, however, the experience fell short. We scheduled an appointment for a representative to come out and provide an estimate for a furnace (and potentially a full HVAC system, including central air and a hot water heater). The technician came to our home and gave us only a verbal quote--nothing in writing. As most homeowners know, it would be unwise to move forward without a written estimate, especially when comparing multiple companies. We specifically needed a written estimate as part of a real estate transaction that had already encountered complications. After the appointment, I followed up and spoke with our service contact, Joe B., who assured me he would email the estimate. Unfortunately, we never received anything, and because of the lack of follow-through and documentation, they unfortunately missed the mark this time. As a result, we've decided to move forward with another plumbing and heating company for this project. It's disappointing, especially given our positive experience in the past, but communication and proper documentation are essential, and this time it just didn't happen.