We needed a new kitchen faucet replaced and Scott is amazing! He was quick, professional and…read morethorough. He even recognized a pipe that he had previously installed from a couple of years ago. The team here is fabulous, and Scott is the best. Thank you!

We have used On Call Plumbing for years and their expertise and prompt service have saved us many…read morethousands of dollars over the years. They have done many small and medium jobs for us ,but an example of a big job would be when they rebuilt our AC unit for a couple thousand vs 20K cost for a new one.

Oil furnace stopped heating. Boyce and Drake sent a technician out immediately and fixed my issues…read moreon the spot. I had heat within two hours. Excellent service and fair pricing. Highly recommend.

We requested servicing on our old gas furnace for forced hot water heat and our newish water…read moreheater. The technician was prompt polite and professional. He explained several potential issues for future reference and was a pleasure to work with. We definitely recommend their services.

I had Cerrone Plumbing tune-up my air condition unit as per our contract with them. Their…read moreemployee, Tyler, did a very thorough inspection. He was very informative and polite. He took the time to explain what he had done and and was a pleasure to deal with. I have to say that is how I feel whenever their employees come to our home. Cerrone company is fortunate to have such a good team of workers!

I bought a new Rheem hybrid water heater from Cerrone and had them install it. I thought the…read moreplumbers were professional and very careful during the removal and new installation. Their copper plumbing looks like a work of art. Even the visit for the quotation went well with no pressure and good answers to my questions. There was a scheduling snafu but it was corrected promptly and painlessly. Cerrone is new to me and I was very pleased overall. I expect to contact them again if I need plumbing or furnace service in the future.

I paid $300 Three hundred dollars to have a kitchen faucet replaced. the guys were here for less…read morethan an hour. I had to buy my own faucet. This company robbed me of my hard earned money. In total $414 for a faucet. Very disappointed customer who will never use this company again.

Very happy with the work they did Fair pricing will use them again The Quality of work was good…read more and value was top of the line

This was by far the worst experience with a plumbing company I have ever had. For background, i…read moreused to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. https://www.timesunion.com/news/article/Owner-of-Hudson-Falls-plumbing-business-used-17380012.php

Recent services with Burnell's Plumbing have resulted in poor customer service. I had two…read morescheduled appointments in which after more than 3 hours past the appointment I called to determine the status of my scheduled service - only to be told there had been a change in schedule and I would need to be rescheduled. I generally don't mind being rescheduled but pro-active communication so I am not left waiting for technicians would be nice. If they are holding a 50% deposit on work, I would expect bettter communication with the customer on scheduling the service. The technicians while friendly and polite, have been inexperienced, resulting in small mistakes I don't feel are appropriate to deal with when paying for service. Including missing thread seal and forgetting to turn water supplies back on after service. Would not recommend.

If you are looking for a great company to hire for any heating and cooling needs call Principe…read moreHeating and Cooling! Don was very responsive, helpful and reasonable! They just installed my new furnace and it was a pleasure to work with these guys. I highly recommend a company that prides themselves on being an all around honest and thorough company! Thanks guys, you're the best!

Don and Kenny were enjoyable to work with. They were friendly, professional, and took good care of…read moreus overall! They were very prompt and knowledgeable. My parent's AC unit had not worked in over a year and they were able to get it back up and running quickly for a very fair price. Highly recommend!

Before you call any of the big plumbing or electrical companies give Lou a call.He is one of the…read morehonest and knowledgeable men in these fields you will meet.Old school values no nonsense work and will solve your issue. I have used him for plumbing and electrical job hands down the best I have found in the Saratoga area.Thank You Lou

Louis texted me back the same day. Said he would try to get to me the next day and he did. Very…read moreprofessional, friendly, and knew the problem right away. Fixed the day quickly and price was very reasonable. Told me all the services his company does and we will call him from now on.

They do complete thorough work. Given a job and the work is done right the first-time. They are…read morepleasant, polite and clean. I reccomend them to everyone.

Knowledgeable, honest, and patient in answering questions. Found the issue with our circuit panel…read morein no time at all.