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    Route 13 Outlet Market

    4.5 (2 reviews)
    InexpensiveOutlet Stores
    Closed Closed

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    Johnny Janosik Furniture

    Johnny Janosik Furniture

    1.9(115 reviews)
    0.3 mi
    $$

    1. Rachel our salesperson was very helpful and good…read more 2. The staff was very rude and unresponsive when we went back the next day to pick up our chair. 3. The day before we were told it would be wrapped in plastic to protect it from the elements, it wasn't. We were also told a warehouse team member would be on hand to load the chair. That too did not happen. 4. It took some time to get assistance in order to load it into our vehicle even though there were 5 staff members mulling around and not assisting, very poor customer service. 5. Additionally, when we inquired earlier in the day about changing out the chair for a rocking recliner, even willing to pay additional costs, the manager said no, you already paid and we will not do an exchange or upgrade. 6. We have been customers of Johnny Janosik furniture store over the last 30+ years and we find the quality of the products and overall customer experience has been trending downward. This will be our last purchase at this store.

    Purchased a lift chair for my almost 90 year old Dad with my Mom (Maryann Zinszer) less than a year…read moreago..paid close to $1000. My father had a stroke two years ago and spends most of his day in bed so the chair isn't used that much. About a month ago the back of the chair started pealing off. I called and was told by their service department that it wouldn't be covered by the manufacturer as it wasn't a manufactured defect but they would check with Johnny Janosik directly to see if the store could do anything. They called back a couple days later and said that the store wasn't going to fix, refund or replace anything either. I even asked for a prorated credit so we could get him a different chair from them.. they said no. This chair is less than a year old! Unbelievably disappointed. FYI: They responded to the Google review I posted more than 4 weeks ago saying they were sorry for my experience and understand my frustration and would look into it further and get back with me! They have NOT gotten back with me...

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    Route 13 Outlet Market - outlet_stores - Updated September 2026

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