I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.

Used Martins a third time to install wood floor in another room. Steve did an outstanding job with…read moreinstall, and Martins was very good with timing as I booked a specific week for work given the room was my home office. Very happy with results.

Very pleased with Martins Flooring service. I had them install a new laminate floor in what was to…read morebe a laundry room. I was guided very well through the process, beginning with a very helpful visit to my house for measurements, and then a trip to their showroom to choose the flooring and get an estimate, which was very fair. The whole process was smooth and professional. The installer was friendly and efficient, went right to work and finished the room in one day! I love my new floor and I would definitely recommend Martins for exceptional service and high quality flooring and installation.

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

I was looking for options on rugs and flooring for my basement. Justin listened, looked at the…read morephotos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.

Great store and amazing customer service had my mother's house kitchen floor redone from the first…read morecontact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.

First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

This company's website is false and misleading. Says the address is in Easthampton and that they…read moreservice Easthampton. But then when called, they say they do not service the area.

No complaints here. I have to admit I was a little skeptical about hiring the Certified Green Team…read moreafter reading some negative reviews. But, I wanted a "Green" service to clean my living room couch and chair so I decided to try them out. They sent Joey who was extremely polite. He kept me posted by text as to when he would arrive. He outlined what the job would entail and answered all of my questions. My couch and chair look great now and I would recommend this company again. He was basically, fast, efficient, knew his product and was very kind. Five stars here.

Bill Radner saved the day! His knowledge of imported rugs and access to exactly what we needed made…read moremy customer so happy! They have a great professional staff and a lovely showroom for flooring and tile. Thanks Bill!

Extremely disappointed. When quoted and measured, was told something that was not installed…read more Stated we wanted we wanted trim to look "exactly" like the other side! Was told sure we can do that. Then the installer said we can't after the floors were put in. How can you tell someone your going to do something they asked for and then after it's installed, told you can't. Lack of communication. Floors were not clipped together entirely. Dishwasher floor panel was ripped off and can't be put back on. Baseboard under cabinet was cracked in half. Door entrance flooring was cut too short so filled with caulking (could see mat cushioning). When did caulking noticeably enlarged gaps become professional work? Extremely frustrating. I asked the owner, who is a friend of my father to come take a look and see the work done, but sent his worker. Would never recommend. Living with it 5 months later, still disappointed. See pics