Excellent customer service. They have been willing to open early and stay open late to help when I needed. Staff is super friendly. They have looked at pieces I have brought in, when they didn't work and did some troubleshooting for me. They have changed out my coils. The house juice, along with the premium lines have never disappointed. They know me by name, and have always made sure that I get the rewards points on their loyalty program. Fun place to hang out and connect with other vapors. Recent cloud competition was fun to be at, as well as other events I have been to there! Great selection of merchandise, and prices are fair. When new vapor ask where to get juice and hardware, this is where I tell them to go. A great place to start vaping if you are looking to quit smoking. read more

This is my absolute FAVORITE vape shop in Des Moines. I found out about it about 2 months ago and I go in quite frequently. The people have great customer service skills and the prices are super low. They have great juice choice and the way the juice is organized is awesome. They have everything so organized and clean. They are so friendly. If you need something they will always help. If you are new to vaping they make sure not to overwhelm you with information. They arent sales people... they are part of a community. They dont push things onto you or trap you with sales pitches. They are genuine. Id say definitely go check them out and get ready for a memorable experience. :) read more

This is the only shop I go to! The level of customer care is amazing. They don't want to just push product, they really seem to care that you're getting exactly what you want. The best part is their house juices! I've tried so many crappy ones, I was a little hesitant to give them a shot at first. It seems many vape stores sell some awesome premium brands, but their cheaper e-liquids are bland and boring...but, that isn't the case at Route 69. In fact, the house blends are what I go for most often. They're inexpensive and GOOD! read more

You know when you walk in a shop and are greeted with a friendly smile and greeting that this might be the place you want to be. Route 69 Vapor Store is that place. Employees and the owners are extremely friendly, very knowledgeable and make you feel comfortable about knowing the products you are purchasing. Prices are great, product choices are great and you are made to feel like you belong there. I highly recommend this store to people who have been vaping a long time and the ones who want to start out. Great experience. read more

This clean and busy little store has a unique selection of juices you'll find nowhere else in the metro. The staff knows their juice, and if you ask for one flavor you like, you're likely to get four or five samples to try in response. I love this. There are solid devices (mods, tanks) but the selection could use a little more variety here. The price is in the middle of the pack, but the juice and the cleanliness is more than worth it - I am looking forward to returning here again! read more

These guys are simply amazing!! The costumer service is top notch!! They don't just say they care about their costumers!! THEY REALLY DO!! It definitely shows in their hospitality and kindness!! Also you feel right at home in this vape store... It don't feel awkward and they are down to earth ppl!! I hung out there one day for like 5 hours or so!! They love to help ppl and love the company!! I would definitely travel just to go here!!! You guys rock! Thanks for all you do!! read more

This is where we started vaping from our little egos to our huge related box mods. The juices are always on point and they don't just load their shelveswith all types of juice they test them for themselves and with customers before they decide. Hence why they have done if the best juices that i have found. They always have deals going on and have only ever had one bad experience but they corrected that and fixed my issue. Great local people fun to hang with and all! !!! read more

Best customer service I have encountered in the area. The relaxed family environment makes for a very welcoming experienced that I have yet to encounter anywhere else. They have a fantastic variety of great juices that leaves no one out and great prices. With price match not only are you guaranteed a great price; but the customer service makes for the best experience I have had thus far. Much thanks to Route 69 Vapor. read more

Quality juice lines, excellence product and accessory selection plus friendly, helpful, knowledgeable staff and in house building available. They even have free builder class coming up Jan 30 10am-2pm and said they do them regularly. Only things needed are a lounge area with couches and extended evening hours a few nights to keep with a bar or preferably coffee house atmosphere. Great little shop. Worth your time. read more

I am still relatively new to vaping, and these guys have been so helpful! When I got my eVic-VT kit they helped me get it set up, walked through the settings, and even filled up the tank for me. It has a very open atmosphere, and the testing tables even have a handy book with descriptions of every juice. There are several shops between me and Route 69, as I live about 15 miles away, but it's well worth the drive! read more

I enjoy this shop immensely. They don't mind giving space to test out flavors, but they always are there to give suggestions. The staff care about their customers and they want to see people succeed in quitting smoking. They also will help to make sure that their customers are safely vaping and will take as much time to explain and answer any questions one has. I would recommend this shop for any level of vaper. read more

Manager is rude to customers has no business even being a manager walks around the southeast 14th store like he owns the place I've been going there ever since they opened and I'll never go back ever again because of him as far as the rest of the employees nice courteous willing to help but the manager straight dick he's like 20 years old just a punk read more

The people at Route 69 Vapor are the best! They're all super knowledgable and unbelievably nice and kind. They are more than willing and able to help with any questions and provide suggestions. They have an awesome shop too, Full of some of the best juices and devices in the state!!! I love this place and it is 100% my go-to for local vaping needs! read more

this as a great shop if you want variety come here. they are very stocked with several brands and flavor profiles. this shop is rather large and has lots of seating and area to hang and try new flavors. the staff here is very personable and professional. also the owner of the shop is one of the biggest vape rights activists I have met!!!! read more

Went back about a month ago and it was a totally different experience. Very attentive staff, knowledgeable, helpful and polite. Our first trip there we were very inexperienced in vaping and new to Iowa which has very different stores than Oklahoma. Glad we gave them another chance. read more

Great service very knowledgeable great selections and prices for in store and the employees take yhe time to make sure you're happy and informed about your devices. Their loyalty program, app Wednesday, tight budget Tuesday and juice cards are great customer incentives as well. read more

Best vape shop in Des Moines. Only top quality starter kits, mods, batteries, and e-juices. Owner and staff extremely knowledgable and friendly. The E- juice sampling tables make it easy to find the favors that you like. This is a great place to hang out a bs vape a while. read more

Best customer service I have ever experienced! They have a wide variety of juice for every vaper. The set up is great, they have individual stations set up so you can sit and try whatever flavors you want. The atmosphere is great! They have my business for life!! read more

This shop is by far my favorite in town n surrounding areas. They r great people to work with n will try n get u anything u want them to carry. I check out other shops too but route 69 always has my favorite juices and huge selection of what i like. read more