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Rowe Dan E MD

3.4 (5 reviews)

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Skin Cancer & Dermatology Institute

Skin Cancer & Dermatology Institute

2.5(31 reviews)
0.0 mi

Went in for my annual check up and Dr. Fuller and I discussed the fact that he had not had to do…read moreany burns in a few years but when I got my statement, I had been charged. Called the billing office and they referred me to the office manager. When she finally called me back, she basically called me a liar and refused to remove the charge, correct my chart, or speak to the doctor. I really liked Dr. Fuller but I won't go back. It's not about the co-pay I had to pay to keep my good credit, it's about my medical records being charted incorrectly and being treated so disrespectfully by their office manager.

Once you actually get in to see a physician, they're professional, experienced, and provide quality…read morecare. That said, expect ridiculously long wait times for appointments, and don't even think about being a few minutes late. I was turned away for being seven minutes late--despite calling ahead, them knowing I'd have to wait once I arrived, and the fact that there's always at least a ten-minute wait once you're in the exam room anyway. It seems the nurse's discretion overrides months of waiting for an appointment. There's no consideration, no flexibility, and no regard for patients' time. The good news? There are other dermatologists in Carson City who offer equally great care, treat you with more respect, and actually value you as a patient. Good riddance, Skin Cancer & Dermatology Institute (Carson City)!! Get off your high horse and do better

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Skin Cancer & Dermatology Institute
Skin Cancer & Dermatology Institute - Nice waiting area

Nice waiting area

Skin Cancer & Dermatology Institute

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Tahoe Aesthetics By Candice - Skin tightening, thermi

Tahoe Aesthetics By Candice

4.8(77 reviews)
17.7 mi
•$$

I have to say without a doubt, this team of professionals are by far the most knowledgeable and…read moreeffective with their skin care services. Candice and her team give excellent advice, and I truly appreciate them. Michelle

As a previous reviewer, Meredith had mentioned, Candice does an ok job (from the one time I…read moreactually had a service- I had no time to assess what she was really like), but her interpersonal skills are lacking to say the least. And this, in the end makes such a HUGE difference. I also own my own business and have a degree in Marketing and Business Management. Customer Service can make or break a business. So no matter how "good" the product is, if your customer service skills are lacking, you'll lose in the end. As Vince Lombardi said, "It takes months to find a customer, seconds to lose one." And in this day and age where so much is word of mouth, it can be a millisecond when treated badly. In this small town, bad customer service severely hurts businesses. I went in to see Candice the first time a few weeks ago and she was a little cold when I walked in. It was all business. Not much eye contact. I thought it was strange considering it was my first time in. She did an ok job. She seemed rushed. But I wanted to give her another shot for a different service. I had a family emergency a few weeks before with someone in the hospital with a stroke and so I cancelled with her a little over 48 hours in advance and rushed to the hospital in AZ. She said, "Ok" on a text; no "so sorry to hear that" or, "When would you like to reschedule?" ....It was just, "Ok". So I had to reach out to her to reschedule later. No biggie. I just rescheduled. I did think it was weird though. It was like she was doing ME a huge favor. But it was the second time that I came in that really started the ball rolling in negative impact. I came through the door and Candice was in the back and she was in a flurry of emotions. She had a family emergency and was shaking and crying a little. Which I get! She said she just wanted to get out of there to be with her son who may have had covid. I could totally empathize having just gone through an emergency. She said she could still do it, but was shaking and kept saying, "I have no time to numb you!". I told her that family comes first and to please just attend to her son and we could reschedule. I had cleared my whole day for this, but I totally understood. She handed me a container of lidocaine and told me to numb my own face 40 minutes before coming in next time...um...ok...I've never numbed myself but...ok...I just was worried for her and her son. Little did I know that from hearing from others, that she has a temper in general. We confirmed a time for me to reschedule by text and I put it in my phone. Only, I put it in as a half an hour later by accident. So, there I was on the morning of my appointment, numbing my own face (with no instruction from her on how to do this exactly), and I get a text with her saying that she would not take any clients 10 minutes late. Hmmm...I realized my mistake and called her to ask if I could still come in (it was 15 minutes past at that point). She was so angry and said she was "annoyed" at me and said that she "wished me luck" in finding a new provider and no goodbye. Wow. So it seems to me that she slams her clients in there back-to-back and has them do their own numbing. It seemed so strange to me at the time, but now I understand because she books her clients back-to-back and doesn't waste her time numbing clients and has them do it themselves. Word to the wise, do not get on her bad side. She has zero empathy for you. She just wants your business. Too bad. I really wanted to give her another try.

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Tahoe Aesthetics By Candice - Purity aesthetics

Purity aesthetics

Tahoe Aesthetics By Candice - Tahoe forest baths by purity

Tahoe forest baths by purity

Tahoe Aesthetics By Candice

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Rowe Dan E MD - skincare - Updated May 2026

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