The staff at Ten20 are wonderful! They have all been…read morecommunicative and thorough. Amber has been great and she even came to meet me at one of my properties before even doing business together. Their customer support has been very good and they make sure I'm in the loop when one of my properties is having an issue or when it's rented. The website they use is also very helpful and I can easily check on payments and rent roll via their user friendly platform. So far, so good! I have 3 properties that they manage and so far, so good. They charge like most other companies in the region 10% of rent and a little more for the first month.

Ten20 properties are some of the nicest folks I've ever the pleasure to deal with !…read more Granted I'm new to renting property ( haven't rented in over 20 years) But Ms Amber went above and beyond, to make me feel COMFORTABLE first , and WELCOMED second, which made my transition extremely easy ! AND , she found me a GREAT deal on my new home ! Thank You , for taking the time , and for the understanding in the not so easy life I live.. IT IS GREATLY APPRECIATED ! Tim L.

One of the best real estate companies in the nation run by two very smart entrepreneurs using…read morecutting edge real estate tactics to give their customers the best service.

If I could give them less, I would. My husband and I were looking at one of their rental…read moreproperties. We're both well qualified with credit score and income however, they were unwilling to work with us on a time that would be convenient for us to view the property. My husband and I both work outside of Columbus and neither of us are available before 5:30 pm. We asked to meet on a Saturday and were met with complete resistance. We will not even consider any home listed for rent with this company. What a shame.

I have had to edit my review due to Bickerstaff Parham's unethical issues dealing with my privacy…read more I discovered that my house which I now own had videos of when one of their representatives was attempting to sell the house before me. After purchasing it, the house video detailing my house interior is still up. I reached out to the agent who has ignored me since last year. I have reached out to Bickerstaff Parham who has annotated they have seen my request but have also ignored me.

Literally always have problems at the duplex I stay. I'm always at work I'm hardly home but when…read moreI'm home there's something always going on with this house. All the way from the drainage from the pipes in the sinks in the front yard pipes to electrical issues. More I look around Many things get fixed with duct tape and quick coverups it looks like Had to pay more than 300$ for a water pipe that broke in my front yard out of my own pocket!! It busted When I was gone for leave(vacation).

Waste of time. We…read morewere moving to Columbus from out of state several months ago. I had never been to the area but accepted a job and needed housing immediately. We went to the office and we were given a 50 page list of properties for rent. We were told to ignore the pet policies because many owners just wanted veto power. We picked up ten keys of properties to visit on our own. While this was convenient, it made me nervous to rent a home where anyone with a license could take keys and potentially copy them for later, nefarious use. We eventually decided on a home to rent. We were told that was unavailable. We had a second house we were interested in and were told it was available. We put in our application fee and deposit and waited to hear back. And waited. And waited. Eventually, after daily calls checking on the status, we were told that someone else was approved before us. This was less than two weeks before I was scheduled to make a 600 mile move and now had no place to move into. They did refund our fees and deposits. Fortunately I had read other poor reviews and had a backup to the backup plan.

This is the worst company to rent from. They took majority of my deposit from a stain on the…read morecounter top in the bathroom. They didn't repair the damage like they were supposed to and kept the $400. I found out from the new homeowner. Which they didn't even disclose that the house had rats in it to him or issues with the chimney being a fire hazard.

I want to say thank you to the staff for assisting me and my family. They went above and beyond to…read moreaccomodate us even after hours.

I am a current renter and I highly recommend avoiding this management company!…read more My air conditioner went out on a Friday morning in 90 degree weather. I notified the management company immediately (early morning) and minutes before office closing, I was informed by the cooling company that they cannot come out for repair until Monday due to the management company's refusal to pay for what they consider "emergency repair". Well, I consider going the entire weekend without air an emergency! I contacted the management office and spoke with Claire who lacks any basic customer service skills. She began by telling me this is "standard procedure". Not once did she apologize for the inconvenience or offer any accommodations. After my initial shock of her tone and response, I shared that I expected a higher level of service. She then proceeded to yell and ask what did I mean. When I'm paying nearly 2,000 in rent, I told her at the bare minimum I expected an apology for the inconvenience. She continued with her apathetic response and still never offered an apology. Please see the other reviews and DO NOT DO BUSINESS WITH THIS COMPANY!

Everything. Unprofessional . Not redponsive to repair request. Their attitude to renter is AS IS…read more For 2500.00 in Alabama it should be how can I help you. Do they not like military families? Do not deal with this company

They are not who you want to deal with. They don't like for their tenants to put in work order…read morerequests, but they rent homes that are clearly not rent ready. We had an issue less than 2 months after signing our lease. There was a leak in the main water pipe, which lead to us being without water and they were hesitant about providing solutions. Only after we called the city on them did they agree to offset the next month's rent due to us having to live in a hotel and with family for almost a week. Our door had an issue with the lock and they half way fixed it. After avoiding that it was in deed a safety issue. The locks on the windows were broken and they only replaced a few of them. They also threatened to evict us because they claim they didn't get our rent, when we clearly had paid it a month early. To add insult to injury, they waited 30 days prior to our lease being up to tell us that they were not renewing the lease. When we asked for a reason why, seeing as we always paid on time or even months early, they just reconfirmed that they are choosing to part ways with us. So if you are looking for a home that provides you with stability and actually cares about their tenants, don't use this company.