I love working withTraci. She is very proactive with responses and actually cares about every…read moreperson in the deal. She is ethical and knows how to get the deal done. I look forward to working with her!

Traci is beyond amazing. When looking for a rental home in Winchester, we had a hard time finding a…read morerealtor who was reliable and would maintain contact with us. We were referred to Traci, and she was a godsend. Aware we were on a limited timeframe, she immediately sprung to work, finding us rentals and working with our crazy schedules. When we found a rental we liked, she negotiated on her behalf to get us everything we needed and more. She is professional, knowledgeable, and very easy to work with. We highly recommend her!!

Shelia Pack goes above and beyond to ensure your satisfaction. We worked with Shelia for six months…read moreto find our dream retirement home, and her attentiveness to our needs was essential throughout the process. Her extensive knowledge of the Winchester area is invaluable. Don't hesitate to reach out to Shelia for your next home--you won't find a nicer person to work with.

Sheila is the BEST! She helped my wife and I find and get into our new forever home with such…read moresmoothness and great care that the stress level throughout the process was almost non-existant. We truly appreciate how accommodating and genuine Sheila was throughout the process and would recommend her to anyone looking for a home. Tha k you Sheila!

Kaityn Behr is a top tier agent and I ought to know as a former Coldwell Banker agent myself. Her…read moreknowledge, advice and willingness to bring in top adjunct services to provide high quality static, 3D and aerial photos did the trick with a total elapsed time on market of 2 days. She has a portfolio of vendors for any kind of repair, update one might need prior to listing. We achieved a sales price considerably more than expected. The entire transaction was easy and successful. We found we could trust her completely. She also is efficient and always on point. Rob and Ginny S.

I contacted Kaitlyn when I was in the porcess of moving back to the USA from overseas. I had never…read morelived in Virginia and I didn't know which area I wanted to live in, or if I wanted to buy or rent. It had been 15 years since I had purchased a home and I had a lot of questions. Kaitlyn answered all my emails and calls even with the 6 hour time difference. She gave us guidance on location, the market and options available and made things easy to understand. When we finally hit the ground whe was flexible and got us out looking at places right away. Her negotiation skills helped us land a home in a location perfect for our family.

I just had my first experience with ERA OakCrest realty helping me find renters for a house in…read moreWinchester, and it was outstanding. Joya Hoffard was my Realtor - she was extremely attentive, knowledgeable about the area, had access to a number of people moving to the area. She went out of her way to make sure the house showed well, and to help me find the right tenants. I would absolutely use Joya and OakCrest again.

My agent buying my house 6 years ago in Berryville was Deborah Matthews. I really liked working…read morewith her. So, when I needed to sell a couple of months ago, she was the 1st person I called. She got me hooked up with a great home repair guy and he got my house fixed up on time and on budget. Deborah came over, liked what she saw and put my house on the market. Just like that, I got an offer for the full asking price. She had to do a lot of extra leg work as I had to move out of Berryville for a new job. She got everything taken care of and we closed ahead of schedule. You can't find a realtor that will do a better job for you than Deborah. She is the best!

Have worked with Mary on several projects Have found her…read morededicated and knowledgeable and better yet effective

From the owner: As an experienced Realtor with proven capabilities, I focus on my clients’ needs, schedules and…read morepersonal situations in order to attain the best results for them. I work tirelessly until my clients are completely satisfied with their real estate transaction. I am different than the usual Realtor by taking pride in offering a personalized service while being fully dedicated to an excellent client experience. My business is built on communication, dedication, and transparency. This recipe has helped me rise to the top 5% of real estate agents in the Berkshire Hathaway HomeServices PenFed Realty areas by sales volume.

If you are looking for a friendly (aka: not pushy yet caring, informed, available) Realtor then…read moreTina's the one for you. She sold me my last house and the entire process was a breeze. She kept me up to date on everything without me chasing her down once. A++

From the owner: I specialize in a wide variety of property types and price range. The bulk of my business is…read morerelated to foreclosures and short sales. I am a first time home buyers advocate and I thoroughly enjoy walking them throw the process. If you have a particular real estate need that I, for any reason, could not help you with I would gladly put you in touch with the expert that can.

I reached out regarding two properties, The same agent was listed for both properties Antuanette…read moreMoore, she agreed to show me both properties. The day comes and she text me both properties are gone. I looked online and one of the properties were still listed. I texted her and there was no response. I called the main number there was no response. The company is unprofessional and the agent was unreliable.

Completely Unreliable Company. I moved into a Coldwell property around February and haven't even…read morefinished my first year in it. There have been nothing but issues in this half built apartment and Coldwell has been no help. The issues began my first day moving in. I was supposed to meet whatever maintenance person to get my key and do my move-in inspection. I was given the person's number the day before. The day of move I was supposed to meet them at 10 am. 10 am no was there so I called the number and no answer. I waited 10 minutes then called again still no answer. 15 minutes in I called the office to make sure there wasn't a change, no answer there. 30 minutes in I drove to the office to see about getting my key just to be able to move in. One of the lady's at the office Ashely then followed back to the property so I can be let in and that was also when I was informed that to be able to access my mailbox i had to buy my own key from the post office. I got moved in but because we didn't really do an inspection we didn't notice the mold growing in the bathroom until I saw it grow to a large mold spot a couple months later. I put the first maintenance request in to have that fixed back in march and as of June it still isn't fully completed. The frustrating thing is that request was closed twice before the work was fully done. Another issue is the thermostat, I originally had a leaking A.C pipe but that was when I first noticed that sometimes the thermostat loses functionality every once in a while, at this point there was a team of people who had come in to the apartment to investigate all the requests I had put in by this point. I mention the lost of functionality to the owner and the maintenance team to the owner, the maintenance team, and the Coldwell representative that were all present that day. The owner said something like " maybe when the leak is fixed that'll be fine" so it was something that was blown off. The leak wasn't fixed until maybe close to a month later and even then the thermostat still lost power occasionally. Fast forward a couple months I left my apartment to go on a trip when I returned the thermostat wasn't working again, but unlike the other times where it would turn itself back on after a couple hours it didn't come back on for 2 days, all the while the apartment got hotter. it was the weekend so the office was closed so I called the "emergency line" to see if there was anything they could do to help, I called twice that day to see if there was any information they could give me and they said they'd contact whatever vendor they use but didn't know their schedule to get me more information so I sat in my apartment as the heat rose to 77 degrees, when the problem should have been looked at months ago when I first mentioned it. I still have yet to receive a call from that vendor. On the same day I mentioned the thermostat to everyone I mentioned that the front door doesn't fully seal and I thought that may be why I had such a large bug problem in the apartment (more on that later). The Coldwell representative told me that the door wasn't properly set and that would be something that needed to be fixed. I mentioned that to the owner of the property and still have yet to hear any developments on that. I even submitted a maintenance report that was cancelled with no actions done. The final issue is that there has been a huge bug problem in the apartment. They Have a pest control service that is supposed to come through. The apartment was treated when I first moved in, but the company Barrett pest control came in talking to each other, sprayed around the fridge and left, and after that the bug issue was not affected in the least. I called Coldwell to have the service redone and I was sent an email that essentially told me that I had to call the company to set up the service. When I called Barrett they hadn't even received an Invoice from Coldwell. Barrett scheduled a day and said they'd track down Coldwell to get the invoice done.

Do not, and I mean do not do ANY business with Jim Thomson or Joe Edmiston. Not only is the entire…read moreprocess handled wrong, you will sign addendums after addendums with 0 communication as to why your home is not being built. They get your hopes up, to never build your home. They are rude, arrogant, and you will not be treated with respect. Long and Foster also supports this guy and they will relist your house after you're out of your contract for 30-50k more. DO NOT DO ANY BUSINESS WITH THIS GROUP.

Jim Thomson represented the builder (Joe Edmiston of Westview Custom Homes, LLC) during my home…read morebuying/build process. I was represented by a separate realtor (Kira Grubb) during the process. I was a first time home buyer, so pardon my naivety for some of the red flags. In my dealings with both Jim and the builder, Jim would basically shut down any meaningful conversation about the build process. For example, I had an issue with how shoddily done the paint was for the interior - I had paid an overage for several coats and a custom paint and they haphazardly smeared paint across the walls in what appeared to be a single coat. In some parts of the home, they clearly did not do the extra coats that I paid for. When I brought this up to Jim during the final walk through, he basically said "too bad" until my realtor pushed the subject repeatedly and got the builder on the phone. On a separate occasion, I brought up the subject of having an independent inspection done before the build was completed and Jim became aggressive, basically telling me that it was unacceptable to request that this be done, as he would make himself available for the inspection to be performed. An inspection after the home building process was completed showed a number of items that were not up to code, such as missing GFCI protection, missing insulation in the attic space, jutting rebar in the basement that was never filed down, dead trees that the builder's machines killed and never removed, and debris all over the yard (glass, beer cans, rebar, torn plastic and rocks). An honorable mention would be that the inspection showed there was major issues with the landscaping the builder had performed, to the point that the yard turned into pools of standing water in large areas and wouldn't drain correctly. This resulted in the flood/septic alarms going off at all hours whenever it rained. Post-build process, I would CC Jim as well as the builder when I communicated these issues, and Jim basically told me to stop emailing him and that if I had any problems, I should talk to the builder directly (the builder proceeded to ignore me for the most part on any of the items mentioned before, as well as items covered by warranty, and the electrician responsible for a number of the items in the home has never answered his phone or certified mail). Not only would I not recommend Jim in any sort of realtor capacity, but I would also not recommend using the builder that Jim represented (again, Joe Edmiston of Westview Custom Homes, LLC) in any home-related projects you may have in the future.