They don't follow up they won't approve prescriptions I ask questions they don't give answers. THUS…read morefar it hasn't been the best experience. I hope they change. For three weeks now they were going to approve an outside prescription and they haven't. Plus the last time I was there they told me they would follow up the next day that was October 22 and now it's October 28 and their email doesn't work. MORE than frustrating. I am not going to let this go. I am extremely frustrated

Great care for my cats and dog! Staff is nice, it's very clean. Prices are fair and better than…read morebig city vets by a country mile.

Dr. Kyle took a call late Saturday evening regarding a horse injury requiring immediate attention…read moreand was beyond professional in getting us situated with needed emergency care. He was phenomenal to work with at a time and on a day that was inconvenient and yet he presented complete focus and support to best service our injured horse and in a way that made it clear he is compassionate, knowledgeable and incredibly willing to help in a way that had our best interest in mind the whole time. A five star rating is not sufficient to illustrate just how satisfied we are with his care and approach to the work as a veterinarian. We are very thankful to have him practicing in the area! Top notch professional.

Staff is amazing and very caring. Love this clinic and highly recommend them! I have had to call…read moreduring off hours, and they got back to me right away, have called and got scheduled right away although it was during busy times.

They took care of us and our poor deceased baby Casper. They were kind and very compassionate…read more Their pricing was resonable. Thank you guys!!!

The first time I took my little dog to this clinic he was over sedated and so he looked like he was…read morehaving a seizure on the way home from this clinic on a Friday afternoon. I had to bring him back to get an antidote. He threw up all weekend (dry heaves) and was very sick. This last time I brought him to the clinic to have his teeth checked again, nails clipped, and ears checked. My little dog has to be sedated for this as he will not allow even me to examine any of those body parts. But after I dropped him off and had to leave him there, I had an uneasy feeling because the staff was not listening to me at all and I was the only person there with an animal at 8:30 AM. They acted like they had no previous records or knowledge about my dog at all even though he had been there several times a year ago with an infected tooth and it honestly felt like they didn't care about any of my voiced concerns. They never called me even though I gave them my phone number before I left. I finally had to call them at 2:30 PM afternoon to ask about my dog. They did not want to answer any of my questions and kept saying "we are busy" but that I could come and pick him up. They also said he had a loose tooth so it had to be pulled and that he needed ear ointment daily. I became upset because they were supposed to call me and I also cannot put ointment in his ears as I explained to them that this dog would not allow me to do and that is why he needed to be sedated in the first place to check his teeth and his ears (evidence that they were certainly not listening to me earlier). When I said I needed oral medication for his ears and they needed to change that, the person on the phone said "we will talk about that when you get here" and I said "no, we will talk about that NOW" because I did not want to have to wait for them to change the form of the medication after I got back there because I clearly told them this dog will not let anyone even me touch his mouth or ears. I asked how much the tooth pull was that I was not called about and the first response was, "we are busy, hold on", "we are busy." When I got there I was met with a vet who never even introduced himself, had no name tag on, I had never met him before and judging from his demeanor had obviously been told about what concerns I had on the phone prior to my going back there to get my dog. I told them I was supposed to be phoned and the vet said I had sent a text indicating that whatever needed to be done on exam they could go ahead and do it. I sent no such text and told them that, so then I was offered a removal of the cost of removing the loose tooth (which I then learned was also decayed according to the vet) from the bill. I would have gladly paid it had I been given the courtesy of a phone call when they found this on exam because it was certainly necessary and I did not need a lecture on how not removing it "would be a disservice to my dog"! I also needed to know about his ears and was told he had a yeast infection but I wanted to know how he might have gotten that. I was told it was "just something dogs can get much like children get infections and need antibiotics"! (My dog is 9 years old and has never had a yeast infection before). I was never offered any information about the possible side effects of the oral antifungal medications I was handed or whether it could interact with the medication that he was already on for Lyme's arthritis so I again had to ask. (The response was so minimal I had to look up all of this information on the internet after I got home to get some answers!) The exam room door opened and my dog came running out to me so frightened he peed and pooped on the floor and the hair on his back was standing up. This dog is my baby and I will never again leave it with people who do not seem to care about me or him and I would not recommend that place for anyone who truly loves their pet.

Catkins Animal Rescue…read more I am somewhat handicapped and had a very difficult time having someone take me nearly 50 miles one way to Catkins Animal rescue in Park Falls, Wisconsin. I had some special request for a kitty that I plan to have live here the rest of my life. After applying online and being accepted, I corresponded several times with a manager.Tonya who runs one of the best animal shelters I have ever seen in my 82 years of existence. After filling out a preliminary question and waiting a short time for them to process my information, I was able to talk to Tonya and explain some personal concerns about an adoption. Tonya was extremely helpful as I explained that because of my age I arranged that any cat that I adopted would be taken care of if anything happened to me. After spending time explaining exactly what I was hoping for Tonya said she would keep an eye out and give me a call if some kitty might be a good fit. About a week later she gave me an appointment and my friend drove me on the 100 mile round trip. I have been to many shelters and there were several that were much closer but the best decision I could have made was to travel to Park Falls, WI. Unlike many places Catkins has separate facilities for dogs and cats. They also arrange that appointment was just for me and I could see every cat and meet them personally. I was able to meet a little black kitty who was only a couple of months old but immediately I was able to bond with it and then ended up bringing it home. I've had it for a couple of months now and it is the best thing I've had in my life for a long time. Tonya and this exceptional animal shelter have made a great difference in my life. It certainly was an excellent experience and I would highly recommend that anyone interested in getting a dog or a cat consider making the trip to Park Falls Wisconsin.

I will forever be grateful for this place!! They helped me rescue my new furry family member! After…read morefostering through multiple rescues and applying to many pups through various rescues, I have to say, catkins is the BEST! Lucky to have found my pup through them. Not only do they rescue pups from various, rough living conditions, they work to get them happy and healthy and find their forever homes! All correspondence via email, telephone, and in person was exceptional! I drove over 4 hours each way to get my dog and they were super accommodating. I've been in touch with them since adopting my dog, because they are so great! If you are looking to add a pet to your family, check this place out! They have various animals, not just pups!