Got in my first accident and had no idea what to do. These guys took full care of me. I was pampered. Not too sure what else to say about this place other than you're in good hands. They will take care of your car and explain everything thats happening. read more

Long story short I'm out of province. I got into a minor fender bender and the shop took almost 2 months to fix my fender! When I got the car back it looked good, when I got home I noticed they took my 2022 Kia K5 motor out and replaced it with an older motor!!!!!!!!! Stay far far far away from these guys!! The food reviews you see are from the people that work for them!! They're Scam artist!! In the middle of a huge lawsuit!! Pieces or shit!! read more

We've been coming to this place for a few years now. Their work is immaculate. The paint work and body work on our cars has always looked as good as New if not better. They don't rush the job just to get done and even took care of all the insurance stuff for us. It has been a pleasure to deal with them and it doesn't hurt that the waiting area is super comfortable and beautiful. read more

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DON'T LET THEM TAKE YOUR CAR TO THEIR SHOP. TOW THE CAR TO THE COLLISION CENTER AND THEN CALL YOUR INSURANCE COMPANY. They seem nice and their tow truck driver acts super nice but to get them to release my car to they insurance company was annoying. You need to make an appointment and they never have times until end of their day. Recent when I went there 25 minutes early no customers were doing and this 1 guy was just walking around. Took only 10 minutes to get the paper work done. After we sent the paper work to the Insurance, the insurance xompany emailed them and they didn't even get back to them for 2 days so they can hold your car for longer and make them pay those extra days. read more

Six weeks of the nightmare. NOT PROFESSIONAL AT ALL. Everything they tell you is a lie! STAY AWAY from this business for your mental health! I have no idea how people gave generous ratings for these idiots. I usually do not write a review on businesses, but here I am writing one because I had a very unhappy experience with them.. just to everyone know. - They do not make promises. - They told me they can fix my car in 2weeks in the beginning. Got my car back after 6 weeks from the day I had an accident. that's a very long time for minor damage. Things delayed constantly with a bunch of excuses. - Never call back for an update when they promised to. - They only worked promptly when they need to get my signature on the contract. - They do not answer emails. Which mean I had to call every day to chase them to get my car back. - Keep making excuses. Professionals do not make excuses. - Feels like they're extremely disorganized If you want your car to sit there forever and pay extra money for rental, go ahead... Horrendous experience!!!! read more

Don't be fooled by the rating of this place! Take this from a Yelp Elite! Beware and Avoid at ALL COST!!! I was rear ended on the 401 as I was driving back to Toronto from Waterloo. My car was still drivable but I was towed by a tow truck driver who seemed, at the time, to be an angel sent to help me. I was then towed to, you know it, this scam of a place called "royal auto collision". At first they seem nice and willing to help, but I should have knew from the way they were dressed (track suits and chains) that this place was no good. So I was told to by the worker there that I should trust them over my insurance company because my insurance company are just cheap stakes. IDK what I was thinking at the time but I happened to believe him. Guess when help is offered in a time of need you will take that help. Fast forward to after my car is being fixed. A simple rear bumper and fender dent took them more than a WHOLE MONTH to complete. Talk about slow work times. I feel like they just wanted their partner business "XL Rentals" to scam the insurance company of more money. So I picked up my car FINALLY after a MONTH of driving a crappy rental and upon returning my rental car I was told that there is a crack in the front bumper. THE GUY DIDNT EVEN BENT DOWN, HOW THE HELL DID HE SEE THE CRACK AT THE FREAKIN BOTTOM OF THE CAR?! PLUS I WAS NOT SHOWN THE BOTTOM OF THE BUMPER WHEN PICKING UP!!! So now the rental guy is trying to scam me of money. He asks his partner shop "royal auto collision" to write him a quote of the cracked front bumper. And when the quote came out to be $1450 the rental guy said "why is it so cheap" !!!!!!!!!!! ARE YOU KIDDING ME!!!!!!! THESE GUYS ARE PURE SCAMS! Then they charged that money to my credit card without even giving me a heads up. This place is just full of CRAP. When I finally get back into my car thats been cleaned by this body shop I find all my coins that was in my car gone. Removed from the car! (I never keep coins in my wallet) How cheap does a place have to be to even steal from their customer's car. -BEWARE- read more

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My G70 got rear-ended at an intersection during a rain storm, and I was immediately concerned about finding a shop that could match the limited edition matte paint on my barely 1 year old car. Royal Auto Collision exceeded my expectations. While I waited a while for parts to arrive due to global supply chain issues, Royal Auto staff always responded to my emails and phone calls when I reached out to ask for status reports. My car was returned to me fully detailed and looked even better than when I picked it up from the Dealership! The whole process was straightforward and worry-free. You can trust your car to Royal Auto. Thanks again! read more

Royal Auto Collision - Body Shops Near Me - Mississauga, Ontario

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i bought a new car and a 3 days later i damaged the front corner of the bumper when moving it out from the garage i felt devastating, made some calls and all told me to be prepear because replacing it will cost a lot But fortunately, i had recently dealt with this Auto collision business. So i took it right away there, it was late on the day before Christmas, Mike had a look at it and said ¨bring it next Wednesday December 27 and i will put it back in place, clean it up and i will not charge for it i could not believe it, knowing that always this kind of jobs are expenses so, Wednesday morning i went there, Mike called a mechanic, i gave him the keys and left me in the customer room, I called my wife and explained i wil be late because it would take time. But for my surprise in around half an hour the technician came, gave me the key and said, the car is ready to go i went to the car, had a look, no painting around, no scratches, like nothing happened, i wanted to pay something, but Mike insisted, it was told nothing to be charged, and that´s it that´s the way a real business does, not only to make money, but placing customer´s satisfaction as first priority, knowing it is the most important way for growing Fernando Mendoza 4165084090 read more

Had an accident in Feb 2023 with my brand new Acura tlx 2022 with only about 2000 kms in Mississauga, and im from Quebec. The tow truck guy from their place showed up super quick, was very nice and friendly and gave us some tips and plus it was a crucial weekend for me because we just came to have a nice time with my new car while someone had rammed into us , blowing a red light, but i wasn't too stressed, because one of the managers (Richard) there told me how they were professionals and would take care of everything properly. Few months later after getting the final parts, we came back from a 6 hours drive to pick up our car back and drove back home. After getting back to Quebec, we noticed few issues with the paint and alignment of the bumper and were quite bummed however when Richard found out, he immediately contacted me, sent a tow truck with a rental car to pick up my car all the way from Mississauga. All issues were mostly addressed and resolved. Also very nice and understandable staffs and wanted to give a big shoutout to Richard and Mike for doing all their best to deliver our car as fast as possible and being very understanding on how impatient we were. read more

Royal auto has horrible communication. Everytime I called to see where my car is at and if it's ready for pick up, no one was on the same track, I got different dates everytime. Got my car back after 3 months and they said the washer fluid reservoir tank was still on back order but if i want to take my car all i have to do is sign a liability form because it wont be safe to take without it but I agreed to sign it and bring it in when they get the part since we have nicer weather now and I wouldnt need the reservoir tank. When they finally said I could pick it up, the man who gave my keys back did an inspection around the vehicle with me to make sure everything was good and he said when the back ordered part is ready they would call and install it within half an hour. I drove off and checked to see if any fluid would come out and there was a reservoir tank already in there. You guys need to get it together if you want to run a business, make sure everyone in your team knows whats going on. When people put their trust in you, you should follow through professionally. Very disappointed and will not be back here, I suggest you do the same. read more

This shop is a complete and 100% FRADULENT. Their IN-HOUSE "Affordable Towing" company (look for red trucks) are all over who will claim they're taking you to a Collision Reporting Centre, but will in fact bring you to this scummy place WITHOUT YOUR CONSENT. Tow trucks won't even bother to get anything signed. They won't tell you they have financial incentive for bringing you here. At this point, they've broken so many by-laws, I'm running out of fingers to count them. Now, your car is stuck here until you pay them the towing fee to clear your car. Of course they will offer you a discounted "cash rate" to cheat on taxes. read more

On September 1st I was rear ended on the highway while in Oakville on my way to work. I ended up deciding to take my car to Royal Auto instead of the preferred place my insurance company recommended. Being that is was a long weekend I get that my car probably wouldn't be looked at right away. I get that. I also get that between my insurance sending an appraiser and the entire process that it was going to take a while. I ended up getting my car back on September 30th, the last day of the month. While the car looks great, cleaned and seemingly detailed I'm not really not complaining on how long it took. I get it that there's a lot of red tape and that waiting for parts can take a while and I'd rather have the car done right than be a rush job with things not being back the way it was before the accident. There's a saying I sort of live by. I has to do with good, fast and cheap. It goes like this: If it is Good and Cheap, it will not be Fast If it is Good and Fast, it will not be Cheap If it is Fast and Cheap, it will not be Good This place if I had to pick one falls into the first category. I wasn't paying for the repair as it was my insurance taking care of everything. I only found out how much the damage was through my insurance. Basically I had little to no interaction with Royal except for me signing a work order and calling to confirm that my car was in fact ready when I found out it was ready. I didn't find out it was ready the way I'd like but hey it's also on my insurance as well I suppose. It ended up my car rental company had called me to tell me my rental has been ended and that I'd have to bring the car back in less than 4 hours (I was told at about 1pm and the rental agency closed at 5pm). Royal closed at 6pm on Friday. That's kind of short notice seeing as I'd have to make arrangements for a ride to get my car after dropping off the rental. I had to confirm with my insurance why they'd end the rental and they had to check to see if my car was in fact ready or not... miscommunication or lack of but my car was in fact ready for pickup from Royal. I had hoped that Royal called me to keep me updated. It seems they only dealt with my insurance and they hardly communicated with me but they did but not as much as I had hoped. Because of this between Royal and my insurance company that's why I ended up finding out on the day of that my car was ready to pick up and that it had to be that day because my rental wasn't extended. So the good news is that car was ready, looked great and appears to be in full working order void of any original damage that happened from the first day of the month. I did however visit Royal on the Friday after the accident (on the 2nd) to get my garage door opener and in looking for my car on their lot it was easy to see how many cars they actual work on or have the capability of working on at once. This place goes through a lot of repairs understandingly since it's their business. The shop itself looked immaculate and the place seemed very busy and judging by how well my car looked after getting it back they do pay attention to detail. While I would have preferred to not have to business with Royal (not get into an accident). I am satisfied with the work they've done even though it seemed to take about a whole month for turn around it's not because they didn't have enough to do but rather they had to wait for parts as well as for the entire insurance side to approve as well. In the end the work is great. They only use original parts and I received a full guarantee for all work performed. That's important in the end but they could improve their service with adding a little more communication and updates with the customer and not necessarily only or more with the insurance companies seeing as how we the customers chose to take our cars here for repair. In my case I went with them over the preferred recommendation from my insurance company. read more

Royal Auto Collision - Storefront - Body Shops Near Me - Mississauga, Ontario

Can't thank the team at royal auto collision enough for there excellent service. From the towing of my vehicle to the rental provided and the finished repairs on my vehicle. The team at R.A.C. have been great. Thank you royal auto collision. Wouldn't hesitate to use their services in the future. read more

PLEASE Don't trust these crooks with your car!!! I'd give negative stars if I could. I have a 2016 Subaru WRX STI and at the time of my accident my car was only 1 year old.. I foolishly trusted this dealership because of how nice their facility looks (there's a reason they can afford to make it look that nice). I later found out my insurance company doesn't see this as a reputable shop on their list, I can now see why. To start, my tank was full at the time of the accident because I had filled it up with premium gas that morning, they not only gave me my car with an empty tank but they held down my car for two months longer than they were supposed to....and returned it to me with a busted run down transmission that was initially only a year old leading me to believe they swapped my good parts for old ones and used my good parts on another car they were working on. Mind you, the transmission was never part of the repair invoice so why work was done on my good one I do not know....I then had to find another repair shop to accurately resolve this and ended up paying another 2grand to fix my transmission. THE WORST PART - After about a month of me receiving the car back from them, I found myself pulling over on the side of the Highway because my coolant hose was leaking and my hood was smoking up. Your disgusting decisions as a repair shop can cause life threatening situations for people......keep that in mind next time you're working on someone's car. I hope one day people see your fake 5 star reviews for what they are and your trash shop and every last one of you gets the karma you deserve. read more

The most ridiculous business ever. DO NOT absolutely DO NOT take your car here. All those positive reviews are probably by a few customers who were serviced slightly better just cause they did not make an upfront payment. They will do anything to get their payment. But God forbid the payment was made upfront, you will not get back your car for months. They NEVER respond to any inquiries. Million excuses for delays for no reason. And every time a different excuse! My question is WHO are you fooling. Do you really think the customer does not know how long the process to make a minor fix should take? This place is a joke, and so are its employees. read more

A friend recommended Royal to me but I was sceptical, as I usually am about most automotive industry businesses. I decided to take his advice and go with Royal as I was impressed with the cleanliness of the facility. My car is a bit older but I still wanted to fix it instead of the hassle of getting a new one. When the job was done, my car looked even better than it did before the accident! A big thank you to the team at Royal and 2 thumbs up to the detailers as well for a phenomenal job read more

Amazing work. Definitely recommendable. Car heaven. All original part. Lifetime warranty. Exceptional service

We got in an accident in Toronto and are not from there. Of course Royal Auto Collision tow trucks were on the scene in less than a minute. Not joking. Two of them one for each vehicle. The tow truck driver was amazing. You won't find a nicer guy. The company itself. Sketchy. They have a crappy rental for you of course they do. Because you can't get a rental down there. We called 8 places. Stuck with their rental. Terrible, damaged scratched dinged with a half tank of gas in it for you. Make sure you video the car before you drive off the lot...THOROUGHLY. Ours had more damage on it than my 12 year old subaru and it was new. Now the bad part. Of course they will find extra damage on your vehicle after they already submit a quote to your insurance then you are on the hook waiting for hours to get it straightened out. Oh and they are going to hold your vehicle until you do. On your dime and your time. Not professional and will avoid like covid in the future. If I ever get in an accident down there again. I'd rather push my car home. read more

Got into an accident 3 weeks ago. I contacted my dealership and they directed to royal auto collision as their recommended repair facility, when I got there I was greeted by Richard Barnes where he helped me with the insurance claim process in the claims office and offered me water. I was very pleased with their service and received my car 3 weeks later and my vehicle was back to brand new again. I would strongly recommend this repair facility as they are very professional and deal with customers and insurance companies in a pleasant and efficient manner. Thank you Royal auto collision read more

Royal Auto Collision - Body Shops Near Me - Mississauga, Ontario

My wife was involved in an accident , our car was 4 wks young. She told the tow truck driver to take her to Dixie Mazda , where the car was purchased.........The Tow Truck driver took her to Royal Auto Collision, he lied and said Royal was affiliated with Dixie Mazda. Once inside she was mislead and misrepresented into what she was signing !!!! They FRAUDULENTLY had her sign a work order ! Once I found out where the car was........I tried having the car removed and taken to Dixie Mazda.........and after telling them not to do any work on the car , they proceeded regardless !!!! This shop and their employees are a bunch of crooks !!! STAY CLEAR OF THE CORRUPT SHOP !!!!!! read more

My father was involved in a motor vehicle accident and his vehicle was towed to royal auto collision. I must say that their knowledge, professionalism and courteous service was very much appreciated and alleviated a lot of stress for my elderly father. The vehicle repair was completed and the vehicle looked and ran like new. What a pleasure it was to deal with the staff at royal auto collision. I would highly recommend this business! Five star rating ! read more

Royal Auto Collision are typical road vultures. They also operate towing company under "Affordable Towing & Storage" and rental under name "XL Car Rental". Perfect setting to take advantage of people involved in car accident and still trying to figure out what is going on. They picked my son on QEW, told him "will take care of him". Instead storing car at their towing compound, as requested, they pushed "repair agreement" in a form of Invoice for services to sign. They also provided rental car. Up to this point all was looking good. As I am owner of the vehicle, when I called them they did "song and dance" as being authorised Mercedes repair shop (checked with Mercedes, and they are not), their certification, quality and honesty. Usually from my experience, if somebody talks much about their honesty, that is reason to be very suspicious. When I asked for vehicle to be released and towed to my Mercedes dealer (car was only one year old) tone changed completely. Was told my son signed repair order and if I want car back I have to pay heavy fee (all together if I recall correctly around $4,000 plus towing fee). In general, I leave to your imagination to figure out if company is this dishonest with contracts, how quality of their repairs will fare. Meanwhile it turns out rental car has big issue with steering. I'm not big expert but certainly looked as it was involved in front collision. I will leave conclusion to you. All in all, horrible experience. Luckily vehicle is deemed total loss and written off. Even then my insurance company had hard time getting vehicle from this company, as they were drugging their feet to collect as much as possible storage fee. Anyway, if you are reading this it is probably too late and you are in their hands. I did check, Police won't do anything (business matter). One advice is, if you decide to pay release fee, don't pay directly to them. You should "pay money into court" and then challenge it in small claims court. read more

Very impressed! Excellent service and high quality work! Thanks Richard and staff! Highly recommended read more

I would never recommend this place to anyone. I'm an honest person and would never speak ill of a place unless I had a horrific experience. I got into an accident on October 29, 2018. I was quite distraught and was at the mercy of affordable towing who took care of me....So I thought until he brought me to Royal Auto collision where my nightmare began. I would advise against being towed by them and seconding renting a vehicle from Elegance car Rental who they set up for me. Well a three week job turned into almost 3 months (insurance company approved about 1900.00 for car rental which would have been enough if they got the work done in time). Richard was The gentleman that took care of everything when I first got there but then was dealing with Mike who I have absolutely no respect for. He was rude, never got back to me when he was supposed to except for once. Half the time they never picked up the phone and when they did they'd put you on hold forever...( Oh and forget trying to leave a message because their mailbox was full). Every time I would call to ask when my vehicle would be ready I got the standard two more weeks. I was so frustrated and during this time my children's father went into hospital for a double lung transplant on top of this nightmare. I honestly thought I'd never see my vehicle again. So it gets better..I get a phone call from the car rental place (Elegance car rental) saying I have a week left and then after that I would have to pay or return the car. I called and talk to Mike and he said no problem car would be ready. Well that week past and when I called it was still going to be a few more weeks. I explained I'm on my own I can't afford to pay for a rental and they said they would give me a courtesy vehicle. Unfortunately they didn't have one at the time and that they would take care of that with elegance car rental and get back to me when they had a courtesy vehicle. This is where I learned my lesson not to trust anyone. I didn't hear from anyone so I assumed it was all good and that they were taking care of it. Long story short I got my credit card statement and had over $1300 in charges. When I called the car rental place to say If Royal auto collision wasn't going to pay then they should notified me so I could either return the rental or give Royal Auto Collision crap for dropping the ball. Needless to say Mike wouldn't take ownership of messing up and put the blame on me instead. It's funny how they now had a Courtesy vehicle for me after messing up. Oh and they said I was lucky for even getting one ( imagine they are taking forever to fix my vehicle and I should be lucky). There was so much more that was said through this process and the lies that I can't even begin to tell you. It's unbelievable how the car rental place kept calling me and informing me of my time being up but all of a sudden stops calling to inform me they're charging me. So unprofessional it's not funny. Then when I called again to ask about when my vehicle it was going to be another two weeks because they had to send it to Ford to have something fixed on it! When those two weeks past and I called about my vehicle apparently it was still at Ford. At that point I lost it and drove to Ford to see if my vehicle was there. So When I got to Ford and ask them if they had my vehicle they said yes. I asked them what the delay was in fixing my vehicle and they said they were waiting for Royal auto collision to give the OK to fix it. Apparently they said they were waiting for the insurance company to give them the OK. When I talked to Royal auto collision two weeks ago they said they got approved for it...so why was the work not being done. Oh probably because they forgot to call them to tell them. I'm so grateful for Meadowvale Ford who took pity on me And called Richard to find out what was happening! Shocker I got a call back saying the insurance company approved it. Goes to show you they don't care how long your car is sitting there...they don't follow up. I'm sorry for this long Review but I want people to know that you don't deserve to be treated like you don't matter. It was a nightmare I never want to have to go through again or anyone else for that matter. The last thing I want to say is that when my car was finally ready I spoke to Richard to explain the horrible experience and the $1300 charge on my credit card because of their failure for seeing things through. Of course he said there was nothing he could do about it which is a bunch of baloney but that he wouldn't charge me the $500 deductible. Well that should have been a given considering the stress they put me through and not having my vehicle back on time. Almost three months I could have had a new vehicle built. If they are the "reputable" company they say they are then they should take care of that charge that I shouldn't have incurred. read more

I was recommended to go to Royal Auto Collision from a friend. I had to replace my entire bumper from an accident. I met Mike W and he explained to me the entire process and what would need to take place in order for me to get this fixed properly. I have 0 background when it comes to cars. His customer service and honesty was nothing short of amazing. He followed up with me in a timely manner and made sure that I had all the information needed. It made this process of fixing something so big smooth and easy. I would 100% recommend Royal Auto Collision and Mike to anyone that is looking for a referral. read more

Had the privilege of having my car fixed and taken care of by Royal Auto Collision. Their customer service was fantastic and I was specifically impressed by Jerry who answered all my questions, helped me out, and went above and beyond during a hard and stressful time. He made me feel at ease and was really personable but also genuine in helping me out as best as as he could. Defenitely reccommend this place and ask for Jerry ... great guy!! Thank You! read more

I crashed my motorcycle and while I was still in a daze I was approached by an affordable towing employee, he offered me a free tow and that I had "nothing to worry about, it would all be taken care of" not realizing he was referring to my insurance paying for everything. Once I came out of my coma I discovered that my insurance wouldn't pay and was now going to be charged 60$ per day of storage and 290$ for a tow, when I explained my situation to their towing and storage department the woman on the phone said I should just be greatful I'm okay and not to worry about money. These people took advantage of me when I was at my weakest....they scammed me and won, please don't make the same mistake and use another towing company. read more

Very pleased with the service I received. Repairs were obviously amazing, its a one of a kind shop. The staff were friendly and helpful with any questions I had. I sent my friends here already. Thanks Royal for helping me. read more