I told them that the car turns over, but won't start told them what type of car what year…read moreeverything so that they could be ready to come and get the vehicle and be prepared but yet they say they don't know how to do it. They need me to do this that to pop the into neutral and charge me $40 because they don't know what they're doing. They were nice people. They were unprepared for the job when given information.

My truck had a transmission issue and could not be driven to the repair shop. Juan Hook Towing…read morearrived in less than an hour (and were 25 minutes away to begin with). During the first winter storm of the season, with whiteout snow conditions and 40 mph wind gusts, they had my truck loaded and on the way to the repair shop. Their quoted price was less than 2 other services I contacted. I'm very pleased with their quick response and good service. Very happy to recommend them to all.

A great group of people. I have utilized Rothrock Tire twice. I have interacted with them…read moremultiple times. Each time has been a very pleasant experience. Having moved multiple times for my military career (I have been around), they have gone above and beyond each time, like no other. I say thank you!!

I bought 4 brand new tires and had a wheel alignment for my Kia Sorento back in October. Had great…read morecustomer service at the time and the lady at the counter was very helpful in picking quality tires that were not overpriced. After the alignment, I was told that there was something else wrong as the wheels continued to pull whenever hitting bumps and they suggested that I take the vehicle to a dealership to be checked out as they could not tell me what was wrong. When I went into the dealership, they found that I needed my front 2 ball joints replaced. The bad news with this was that it would cause me to need another alignment. (Now that I read other people's reviews of this business, I wonder how it is that they can tell one customer that their ball joints were installed incorrectly, but they can't tell me that mine need replaced). So after getting the joints replaced, I took the vehicle back to Rothrock last week for another alignment as their price was less expensive than the dealership. (However, had I just gone to the dealership first for everything, they would have not done the first alignment and I would have come out ahead instead of paying for 2 at Rothrock). Up to this point, I was merely annoyed with my whole situation. What followed next is the cause for such a poor review. I took the car back to the dealership for an oil change on Monday and they came back and showed me that they also had to do a tire rotation because I now have 2 tires that need replacing. My front tires were rated at a 3 and 4 where my back were still at an 11. I had only put 5,000 miles on these tires since they were bought. I now have to go BACK to Rothrock because they hold the warranty, to get this problem fixed. I will be the first to admit I was not a happy customer when I walked into their office. I did smack my papers on the counter, my voice was raised (but far from yelling), and I was already at the point of tears. The answer that I got back was the worst experience I have ever had, including being on the receiving end of angry customers in the past. A man got up from his desk (I think he might have been the OWNER of this business) and proceeded to yell at me saying things like "You don't come in here throwing and slamming your papers at me or you can take your business somewhere else. I will get your problem fixed but don't yell and cry at me trying to make me feel sorry for you. This is not how things get done in the world Mam." At no point did this man apologize for ANYTHING or acknowledge my frustration. He made me feel small and like a little girl being yelled at by her father. The disrespect and words were like slaps in the face. I told him I was upset because I spent some of our Christmas money on these tires and his response was "Well obviously you needed the tires and would have spent the money anyway." At one point I even apologized to HIM saying that I was frustrated, stressed, and just wanting my family to be safe when we travel in 2 days on a long trip. He scheduled me for the following day for 2 new tires. My husband ended up taking the vehicle in as I couldn't go back to face that man. My husband said no one said a word to him about the incident from the previous day and there were only 2 ladies at the front to wait on him. We will not be returning to this place as the man informed me himself; I can certainly take my business somewhere else.

We purchased a 2010 Dodge Ram in January 2023. By the end of January 2023, the head gasket blew. We…read morehad made multiple attempts to contact corporate and the Monticello office to let them know there was something wrong with it before the head gasket blew. We got it in to get looked at and the mechanic said it was a thermostat, so they changed that and then told us it was good to drive. After figuring out it was the head that blew, Superior Auto was not going to help fix it. What they did was pay a little toward the bill and refinanced the loan to add the remainder of the bill to our loan. After waiting almost 3+ months (we still do not have it back), the prices went up. We have to pay an additional 300$ out of our pocket because Superior Auto wanted to refinance our loan AGAIN. In the mean time, we are still paying weekly payments on this truck that we only were able to drive for 29 days. We asked if there could be a freeze on payments, if we could have another car to drive until they fixed ours, etc. All of these answers were no. Then every time you call corporate to speak to someone, they hangup on you. Very unprofessional. I DO NOT recommend getting a vehicle from this place.

Looking for a used car come by let Sherry and her staff help you get into a vehicle today! We are…read moreopen Monday thru Friday 9 am - 6 pm/ Saturday 9 am - 4 pm. We can take your application in person, over the phone or feel free to visit our web sight at www.superior-auto.com.

We were staying at a local B&B and had a rental car, which got a nail in the tire. We stopped into…read moreAllen's without an appointment and were immediately helped by Larry Allen, the owner. He patched the tire at a very fair price and had us on-the-road in less than a half hour. Very friendly staff and top-notch service!

excellent service from bumper to bumper just having the oil maintenance preformed. They jumped…read moreright on it and serviced every grease fitting to checking each light on the vehicle. Price at the end will beat any garage anywhere. kudo's

People say there is no such thing as a good mechanic. Tim and his boys are one of the few…read moreexceptions. He's fair priced and actually fixes what you need done, without breaking something a little so you have to go back at another time to get something else replaced. He takes his time and listens to female customers who don't always know what they are talking about and he treats them with as much respect as he would anywhere else!! I will definitely be a frequent flyer at his shop!!

Bob did a great job for a reasonable price. My truck looked great. Bob has been in business for a…read morelong time and I have used his services a number of times. Always quality work for a fair price

Excellent customer service, reasonable price, and quality service. I'm back on the road feeling…read moresafe driving again! I was stranded on a country road in the middle of nowhere and K and T Auto towed my vehicle and had me back on the road in a short amount of time.

Mel's wrecker service is the the only place I call when I need help. Jake is just about the nicest…read moreguy to ever drive a tow truck. If he has a way to help someone, he'll do everything he can.