I decided to take my recently purchased 2026 vehicle (had it new for only 6 weeks) to be serviced…read more I called got an appointment for Tuesday 2/10/25 @9am. I was told that my vehicle would be ready early Wednesday. As it was dropped of for front paint protection, tint on the windshield (50%) and match the front two windows as the rear (told it would be 15 percent. I dropped it off on Monday. As always I check my vehicle for any issues as it is a new vehicle and there were no scratches or blemishes. The folks I communicated with had been very friendly and pleasant during my encounters and communication. Prior to dropping my vehicle off, during the scheduling and overview of services I was told if I allowed a training individual to perform the work on my vehicle I could receive a discount. I expressed my decline of having this individual to perform the work for my tint. I was informed on Wednesday morning that the work was not complete on my vehicle as it was supposed to have been finished on Tuesday and needed to cure some in the heat overnight. This pushed the pick up out to 5pm. This was not feasible resulting in the vehicle being picked up on Thursday. I pulled up and saw that my vehicle was parked nicely under the signage. I took a picture and walked over to look over the work. I instantly recognized NOTICABLE seemingly lines on the driver front window. I went inside and waited patiently to be next. I was assisted and asked my questions to include the tint on the windshield as it looked as if nothing was on it. I was explained and shown the tint on a sample. I then saw a gentleman standing at a door and when I made the inquiry about the window the gentleman at the door stated that the window was damaged by razor blades on Tuesday. They failed to alert me of the damage knowingly for several days until I came there. They had enough time to get estimates for Safelite and it would take 9 days to get the windows. I was calm as there was nothing I could do to reverse what has occurred. I was then informed by another employee that it was both front windows. I declined to use Safellite as I prefer it to go and be serviced by the dealer ship as its a brand new vehicle. They agreed to pay for the vehicle. Just to note, the 1st gentleman I encountered to pay on Thursday gave me the balance to be paid to include the tint on the windows that were damaged. They did not remove that amount and if I didnt see the car windows I would have paid that amount without them removing it no matter what. I then asked for some compensation for their damage and inconvenience. Their compensation was to remove the tint cost for the damaged windows. No further compensation was made other than saying they will tint the replacement windows. Just to know that I have drive around with very noticeable damaged windows,, take time off work to take my vehicle to the dealership and wait for the windows to be replaced. Then get those windows tinted. I paid for the paint protection and my windshield tint at the cost quoted. The staff member that said he did the damage spoke of his experience and that it never happened and as a result they threw out all the razor blades. I was informed that they used razor blades to clean the windows prior to the placement of tint. Please note I believe that the individual in training did the tint as the female was strongly promoting the discount to allow such, as the individual in training needed hours prior to his graduating. I can not prove it but its believable for him to have done it, aside from someone that has been doing this for years. I have not had a sincere apology or any apology from the shop. It seems they have no intentions to compensate outside of paying to have my vehicle windows replaced. While I was there I saw some blemishes on the car but very overwhelmed and silently processing everything I thought it was residual drainage from them washing it as it was plenty of drainage lines on the vehicle. Was cleaned up good. So this morning I looked at the "blemish" more and discovered its a small scratch with a chip out of the paint. I informed Kurt as he texted me about the service of my vehicle. Someone else name Jen texted from another number and seemingly is not accepting or declining but questioned and asked if it was a particular door as if it was on there when I dropped the vehicle off. I informed her that I looked over my vehicle prior to giving them the key card. I am not able to provide a good review but look forward to updating this review with information of accomodations if they provide any. I I do not understand why they did not let me know of the issue before they did anymore work on my vehicle and failed to communicate tbis issue. I have visited again to have the ppf checked at 2weeks and the installation of the tint to the replaced front windows. The tint to the front windows took about 90 minutes and it seems okay for now.

Returned for Paint Protection Film (PFF) application. Great customer service, fair pricing…read more Definitely a safe pick for your auto care needs.